Laura Dabbish’s research while affiliated with Carnegie Mellon University and other places

Young adults often encounter challenges in career exploration. Self-guided interventions, such as the letter-exchange exercise, where participants envision and adopt the perspective of their future selves by exchanging letters with their envisioned future selves, can support career development. However, the broader adoption of such interventions may be limited without structured guidance. To address this, we integrated Large Language Model (LLM)-based agents that simulate participants' future selves into the letter-exchange exercise and evaluated their effectiveness. A one-week experiment (N=36) compared three conditions: (1) participants manually writing replies to themselves from the perspective of their future selves (baseline), (2) future-self agents generating letters to participants, and (3) future-self agents engaging in chat conversations with participants. Results indicated that exchanging letters with future-self agents enhanced participants' engagement during the exercise, while overall benefits of the intervention on future orientation, career self-concept, and psychological support remained comparable across conditions. We discuss design implications for AI-augmented interventions for supporting young adults' career exploration.

The maker movement embodies a resurgence in DIY creation, merging physical craftsmanship and arts with digital technology support. However, mere technological skills and creativity are insufficient for economically and psychologically sustainable practice. By illuminating and smoothing the path from ``maker" to ``maker entrepreneur," we can help broaden the viability of making as a livelihood. Our research centers on makers who design, produce, and sell physical goods. In this work, we explore the transition to entrepreneurship for these makers and how technology can facilitate this transition online and offline. We present results from interviews with 20 USA-based maker entrepreneurs {(i.e., lamps, stickers)}, six creative service entrepreneurs {(i.e., photographers, fabrication)}, and seven support personnel (i.e., art curator, incubator director). Our findings reveal that many maker entrepreneurs 1) are makers first and entrepreneurs second; 2) struggle with business logistics and learn business skills as they go; and 3) are motivated by non-monetary values. We discuss training and technology-based design implications and opportunities for addressing challenges in developing economically sustainable businesses around making.

Past work has sought to design AI ethics interventions--such as checklists or toolkits--to help practitioners design more ethical AI systems. However, other work demonstrates how these interventions may instead serve to limit critique to that addressed within the intervention, while rendering broader concerns illegitimate. In this paper, drawing on work examining how standards enact discursive closure and how power relations affect whether and how people raise critique, we recruit three corporate teams, and one activist team, each with prior context working with one another, to play a game designed to trigger broad discussion around AI ethics. We use this as a point of contrast to trigger reflection on their teams' past discussions, examining factors which may affect their ''license to critique'' in AI ethics discussions. We then report on how particular affordances of this game may influence discussion, and find that the hypothetical context created in the game is unlikely to be a viable mechanism for real world change. We discuss how power dynamics within a group and notions of ''scope'' affect whether people may be willing to raise critique in AI ethics discussions, and discuss our finding that games are unlikely to enable direct changes to products or practice, but may be more likely to allow members to find critically-aligned allies for future collective action.

In recent years, concerns have increased over the lack of contributor diversity in open source software (OSS), despite its status as a paragon of open collaboration. OSS is an important form of digital infrastructure and part of a career path for many developers. While there exists a growing body of literature on cisgender women's under-representation in OSS, the experiences of contributors from other marginalized groups are comparatively absent from the literature. Such is the case for trans contributors, a historically influential group in OSS. In this study, we interviewed 21 trans participants to understand and represent their experiences in the OSS literature. From their experiences, we theorize two related paradoxes of openness in OSS: the paradox of openness and display and the paradox of openness and governance. In an increasingly violent world for trans people, we draw on our theorizing to build recommendations for more inclusive and safer OSS projects for contributors.

Huilian Sophie Qiu, Zihe H. Zhao, Tielin Katy Yu, Laura Dabbish, and Bogdan Vasilescu

In recent years, concerns have increased over the lack of contributor diversity in open source software (OSS), despite its status as a paragon of open collaboration. OSS is an important form of digital infrastructure and part of a career path for many developers. While there exists a growing body of literature on cisgender women's under-representation in OSS, the experiences of contributors from other marginalized groups are comparatively absent from the literature. Such is the case for trans contributors, a historically influential group in OSS. In this study, we interviewed 21 trans participants to understand and represent their experiences in the OSS literature. From their experiences, we theorize two related paradoxes of openness in OSS: the paradox of openness and display and the paradox of openness and governance. In an increasingly violent world for trans people, we draw on our theorizing to build recommendations for more inclusive and safer OSS projects for contributors.

Much research has found that social influences (such as social proof, storytelling, and advice-seeking) help boost security awareness. But we have lacked a systematic approach to tracing how awareness leads to action, and to identifying which social influences can be leveraged at each step. Toward this goal, we develop a framework that synthesizes our design ideation, expertise, prior work, and new interview data into a six-step adoption process. This work contributes a prototype framework that accounts for social influences by step. It adds to what is known in the literature and the SIGCHI community about the social-psychological drivers of security adoption. Future work should establish whether this process is the same regardless of culture, demographic variation, or work vs. home context, and whether it is a reliable theoretical basis and method for designing experiments and focusing efforts where they are likely to be most productive. CCS CONCEPTS • Security and privacy; • Human and societal aspects of security and privacy; Usability in security and privacy; • Human-centered computing; • Human computer interaction (HCI); HCI design and evaluation methods, User studies; HCI theory , concepts and models; Empirical studies in collaborative and social computing;

Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.