January 2004
·
661 Reads
·
2,720 Citations
This page lists works of an author who doesn't have a ResearchGate profile or hasn't added the works to their profile yet. It is automatically generated from public (personal) data to further our legitimate goal of comprehensive and accurate scientific recordkeeping. If you are this author and want this page removed, please let us know.
January 2004
·
661 Reads
·
2,720 Citations
... Accordingly, the investment-based approach has been adopted, which is one of the most accepted approaches to measure IC (Forte et al., 2017;Goebel, 2015). Sales have also been considered as a proxy for RC, as they are representative of the company's market share and customer loyalty (Ferraro and Veltri, 2011;Iazzolino et al., 2018;Kaplan and Norton, 2004). In this way, the proposed model also overcomes limitations of previous studies that have relied on flawed approaches to IC measurement (Iazzolino and Laise, 2013;Marzo and Bonnini, 2023). ...
January 2004