June 2018
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53 Reads
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June 2018
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53 Reads
September 2017
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3,298 Reads
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33 Citations
Design is now the key driver of innovation and change within organisations across the globe. Learn how, when and why to use design to drive change in your organisation. TRANSFORMATIONS: 7 Roles to Drive Change by Design documents how design is being used to support change across different organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys. We feature 13 organisations including Steelcase, Spotify, Deloitte Australia, SAP, Telstra, US Department of Veterans A airs and Accenture & Fjord.
March 2016
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13 Reads
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15 Citations
December 2010
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6 Reads
December 2010
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14 Reads
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8 Citations
March 2008
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504 Reads
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219 Citations
Organization Studies
This paper empirically explores what constitutes design attitude. Previous studies have called on managers to adopt such an attitude in creating products, services and processes that are both profitable and humanly satisfying. However, what a design attitude actually is made of has not been researched. In this study I therefore investigate the nature of this attitude, as displayed by professional designers. Interview data from senior designers and managers from four internationally recognized, design-led organizations ( IDEO, Nissan Design, Philips Design and Wolff Olins) are collected in order to characterize the likely shape of a work-based attitude promoted by designers themselves. The five theoretical categories characterizing design attitude that arise from the data are: 'Consolidating multidimensional meanings', 'Creating, bringing to life', 'Embracing discontinuity and open-endedness', 'Embracing personal and commercial empathy' and 'Engaging polysensorial aesthetics'. Finally, the implications of these findings for organization research are discussed.
January 2007
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86 Reads
This paper explores the process of undertaking a PhD within the framework of the UK design education system, by examining it from two different perspectives. The authors come from different educational backgrounds, representing emic and etic perspectives respectively. Their viewpoints are triangulated and used as a basis for discussion around the following question: How well does design education prepare students for research-based activity? In addition, the historically dominant model in design education, which focuses mainly on vocational skills, is interrogated. On the one hand, the authors observe that this model is ill-equipped to provide designers with the critical skills and knowledge required for research-based projects. On the other hand, the authors recognize that traditional research-led education can result in a procedural and cognitive straitjacket. Discussion surrounding these issues will be presented in a case study format and used to inform further discussions on the role and wider influences of research in design education.
14 Reads
This paper explores attributes of design derived from previous research. It investigates an identified set of attributes by subjecting them to an empirical analysis. Case studies conducted among academics and consultants, in the fields of management and design are aimed at establishing what is the perceived emotional investment in these attributes. By combining the evidence gathered from statistical analysis of questionnaires and content analysis of discussions within focus groups, we have identified a potentially distinct group of values shared by designers. These include values concerning: visual thinking, intuitiveness, aesthetics, artistic creativity, emotions, multisensoriality, sustainability of solutions and tacit knowledge. Although the results are not conclusive they provide an insight into which design-derived values might contribute to organizational cultures.
... These efforts are often tied to participatory placemaking with the goal of designing with community members to enhance quality of life (Cipolla, 2020). Over the past twenty years, practitioners and researchers of DT from a diverse array of fields (including design, health, management, policy, and more) have argued it is valuable for designing viable and useful responses to shared social challenges and for fostering skills and mindsets for sustaining such practices (Borja de Mozota, 2011; Costanza-Chock 2020; Drayton, 2019;Junginger, 2014;Jaskyte & Liedtka, 2022;Kania et al., 2018;Liedtka & Bahr, 2019;Michlewski, 2008;Morelli, et al., 2021;Sanoff, 2007;Vink et al., 2019;Wagoner, 2017). Researchers show these types of DT processes support more inclusive and collaborative problem-solving, greater empathy across diverse communities, and outcomes that are more valued by those impacted (Tsekleves & Cooper, 2017;Jones, 2013;Ku & Lupton, 2020;Neuhauser & Kreps, 2017;Agid & Chin, 2019). ...
December 2010
... Design thinking believes in creative abilities and is a process that turns challenges into opportunities (IDEO 2012). Design thinking, according to Michlewski (2015), is defined as a set of methods and tools for achieving product or service innovations. This approach is a conscious process for obtaining new and relevant solutions that create a positive impact, with an emphasis on belief in creative abilities and turning challenges into opportunities. ...
March 2016
... This networked and dynamic character makes it challenging for actors to change, since efforts easily become stranded and orphaned between people, spheres of life, disciplines and domains (Irwin, 2018;Smeenk, 2021). In such cases, social designers do not necessarily design end solutions, but rather develop and facilitate change processes of multiple actors designing and changing their behaviours together (Vink et al., 2021;Yee et al., 2017). For such collaboration, actors need to be able to see the world from the others' perspective: they need to have empathy with each other (e.g., Irwin, 2018;Smeenk, 2021). ...
September 2017
... Theoretically, the positive SECI spiral can be connected to Fayard, Stigliani, and Bechky´s (2016) notions about service designers who created their occupational mandate by expanding their role boundaries through holism, empathy and cocreation. Designers have been suggested to have a positive attitude (Michlewski, 2008). Nonaka et al. (2000, pp.28-29) stress creative and positive thoughts, imagination, and the drive to act, as found especially in X`s socialisation efforts with clients and the university staff. ...
March 2008
Organization Studies