Joo Y. Jung’s research while affiliated with The University of Texas Rio Grande Valley and other places

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Publications (18)


Balancing between dynamics and stability for innovation alliance synergy based on evolutionary game model
  • Article

April 2024

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12 Reads

Journal of Modelling in Management

Hongmei Qi

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Kailin Yang

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Joo Jung

Purpose Research on strategic alliances is concerned with two issues: continuation and reconfiguration. Building on prior research that examines the two issues separately, the paper studies them simultaneously. This paper aims to investigate how strategic alliances may exert the synergetic effect between dynamics and stability as well as to discuss the dynamic evolution process and influence factors of strategic alliances. Design/methodology/approach This paper describes the construction of a two-party evolutionary game model of alliance and partners. The model is used to analyze the evolution process of synergetic mechanism to determine when to terminate and when to continue with a partnership. Further, numerical simulation is used to quantify the results and to gain insight into the effects of various factors on the dynamic evolution of the synergetic mechanism. Findings This paper reveals several synergetic states of dynamics and stability in the alliances. The results show that synergy states are positively affected by the collaborative innovation benefits, alliance management capability, the intensity of intellectual property protection, liquidated damages and reputation losses, and negatively affected by the absorptive capacity of partners. Practical implications The study helps the alliance to achieve long-term development as well as to balance the paradoxical relationship. The results suggest that managers of strategic alliances should focus on building strong and long-term relationships in order to achieve high performance innovations. Managers should also pay close attention to their partners’ behaviors in previous alliances. Originality/value This paper provides new insights into the paradoxical relationship in alliance by revealing the evolution of synergetic mechanism between dynamics and stability. The results remind alliances to understand the relationship between dynamics and stability and to notice the influence factors of synergistic effects when they are making decisions.


Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh

August 2023

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81 Reads

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2 Citations

The TQM Journal

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Joo Jung

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[...]

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Purpose This study investigates the relationship between organizational citizenship behavior (OCB), total quality management (TQM), and corporate sustainability (CS). Specifically, the authors propose that TQM mediates the relationship between OCB and CS. The authors intend to demonstrate that TQM practice may be able to balance the interests of all stakeholders and hence improve the performance of all three CS elements, namely economic, social and environmental. Design/methodology/approach The authors designed a survey questionnaire. The authors then collected data from managers that were in charge of quality control in 216 companies. Hypotheses were developed and regression and path analyses were used to test the hypotheses. Findings OCB has a positive effect on both TQM and CS. TQM also is positively related to CS. Further, TQM mediates the relationship between OCB and CS. Further analyses show that the full mediation only applies to economic aspects of CS but not social and environmental. Practical implications Companies that aim to achieve overall CS performance should not only encourage OCB in an organization, but also pay attention to TQM. Moreover, when deciding on hard and soft TQM, the priority should be given to hard TQM. Originality/value The authors investigate the relationship between OCB, TQM and CS in detail. The authors treat TQM in two elements of soft TQM and hard TQM while treating CS performance in three elements of economic, social and environmental performances. The authors further examine how both hard and soft TQM impacts CS performance differently.


The effects of commitment and trust on the relationship between service quality and university brand loyalty in time of crisis

July 2023

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47 Reads

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9 Citations

Journal of Marketing for HIGHER EDUCATION

Existing literature on university brand loyalty (UBL) has less focused on a marketing-oriented perspective, or relationship marketing, and its impact on testing UBL. The aim of this study is to identity the roles and impacts of trust and commitment, which are main factors that create a relationship, in the relationship between university service quality, student satisfaction (SAT), and UBL and discuss its implications for university approaches of the marketing oriented perspective. A self-report study was conducted with a total sample of 301 undergraduate students from four universities in the USA. PLS-SEM and path analysis were employed to test each hypothetical relationship. This study identified that trust and commitment play important roles as mediators in the relationship between SAT and UBL. Therefore, the findings support contributions of this study by offering implications that universities need to focus on building and maintaining the quality of relationship with students.


Corporate philanthropy and firm performance: the role of corporate strategies

July 2022

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80 Reads

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10 Citations

Society and Business Review

Purpose The purpose of this study is to empirically explore the interaction between corporate philanthropy and firm performance through the mechanism of corporate strategies, such as unrelated diversification and global strategic posture (GSP). Design/methodology/approach A theoretical framework was developed based on institutional theory to argue that GSP can play an important mediating role in the relationship between corporate philanthropy and firm performance. PROCESS macro for SPSS and SAS to test a mediation was conducted using data from 115 publicly traded US firms between 2010 and 2017. Findings This study verified that GSP acts as an indirect mediator that influences the relationship between corporate philanthropy and firm performance. However, unrelated diversification was not found to be a mediator of that relationship. Research limitations/implications This study has extended the current understanding of institutional theory to explain the relationship between corporate philanthropy and corporate strategies. Practical implications This study helps to provide corporate managers with a promising notion that corporate philanthropy can help firms with market entry strategies. Originality/value This study helps to provide empirical evidence on the relationships among corporate philanthropy, corporate strategies and firm performance. Specifically, the finding of this study indicates strategic conditions under which the firm’s philanthropic efforts are more likely to influence firm performance.


Examining the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies

July 2020

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108 Reads

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19 Citations

The TQM Journal

Purpose This study investigates the relationships between innovation, quality, productivity and customer satisfaction in pure service companies. Previous studies have shown a negative relationship between quality and productivity in services. However, we argue the two can be positively related when innovation is present. Design/methodology/approach This paper develops and tests hypotheses using secondary data from COMPUSTAT, KLD STAT and the American Customer Satisfaction Index (ACSI). We test these hypotheses using ordinary least squares regression and conduct additional testing using path analysis. Findings The findings show that quality and productivity are positively related when innovation is present in pure service companies. The findings also reveal find that innovation is antecedent to both service quality and productivity which in turn positively affect customer satisfaction. Practical implications Both companies and customers can increase their outcomes including higher levels of service quality, productivity and customer satisfaction. Managers should therefore design innovative systems that enable customers to participate in service production. Other innovative systems may help to increase capacity utilization by smoothing high and low demand times, thus increasing both service quality and productivity. Originality/value This study contributes to service research by identifying innovation as the key to simultaneously increasing service quality and productivity. The authors find empirical support for a model in which service quality and productivity have a complementary relationship leading to customer satisfaction with innovation as an antecedent, and we do so using a sample of pure service firms.


Service productivity vs. service quality: a zero-sum game?

August 2018

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93 Reads

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10 Citations

International Journal of Quality & Reliability Management

Purpose The purpose of this paper is to verify the relationship between productivity and quality in the services sector. More specifically, this study investigates the relationship between productivity and customer satisfaction and its effect on a firm’s performance. In addition, this study investigates the roles of productivity and customer satisfaction in the structural relationships among variables. Design/methodology/approach A theoretical model was proposed among innovation, productivity, customer satisfaction and firm performance. A sample of 127 firms from data sets of the American Customer Satisfaction Index and COMPUSTAT was collected. To test the hypotheses, this study used ordinal least squares analysis and path analysis. Findings The findings of this study verified that a positive relationship exists between productivity and customer satisfaction and that service productivity and customer satisfaction are positively associated with a firm’s performance. In addition, customer satisfaction was found to fully mediate the relationship between productivity and a firm’s performance. Research limitations/implications This study only focused on a short period for each variable due to the difficulty of matching all the data sets used for measuring each variable, which limited the observation of the different effects of service productivity among industries. Practical implications The findings of this study suggest that managers can improve productivity without sacrificing customer satisfaction. In addition, services firms should consider innovation, productivity and customer satisfaction in a holistic way because all of these affect a firm’s performance. Furthermore, services firms need to pay more attention to customer satisfaction, which plays an important role as a mediator in increasing a firm’s performance. Originality/value This study highlights the importance of the relationship between productivity and customer satisfaction in the services sector. In particular, this study extended the theory of service productivity by Rust and Huang (2012) to explore the role of service productivity and customer satisfaction in measuring a firm’s performance.



An agency approach to family business success in different economic conditions

January 2012

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49 Reads

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3 Citations

International Journal of Management Practice

Research comparing family businesses and public companies has generally ignored the economic influence. We examine how public and family businesses fare in different economies. We argue that governance mechanisms may work for large public companies, but may not be suitable for family businesses. We find that during economic slowing down, family businesses tend to perform better than public companies because they have better control of their businesses and hence can make quick and decisive decisions. Another finding is that during economic upturn, duality is negatively related to company performance, however, that negative impact can be offset by family business status


Which top managements are paid more? Commercial banks versus security brokers and dealers

October 2010

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32 Reads

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2 Citations

International Journal of Services and Standards

We empirically test the relationship between top management compensation and performance in terms of pay-performance sensitivity (PPS). We have mixed results for fixed compensation where PPS is significantly associated with both past-year and contract-year performance for commercial banks industry, whereas security brokers & dealers industry exhibits no significant PPS relationship. However, flexible and total compensations have PPS strongly related to the contract-year performance for both commercial banks and security brokers & dealers industries. Further, there is significant difference in PPS between commercial banks and security brokers & dealers industries. Moreover, firm size and level of leverage show significant negative and positive relationship with PPS, respectively. These imply that top managements in security brokers & dealers industry, which is relatively small in size and high in level of leverage, are compensated more than those in the commercial banks industry for the same amount of increase in the shareholders’ wealth.


Recoupling Compensation-Performance Relationship: A mediating role of Performance

May 2009

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27 Reads

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3 Citations

International Journal of Human Resources Development and Management

Recent research on executive compensation studies attempts to decouple the executive compensation and firm performance relationship. This study intends to clarify the conflicting results reported by previous researchers by introducing a new theoretical perspective. A new methodological technique to explain the controversial empirical evidences is also employed. Different from most researchers who treated sales as a firm size indicator in the relationship between compensation and performance, we demonstrate in this paper that sales is more related to performance than to firm size in the compensation context by using structural equation modelling. Our results show that performance mediates the relationship between firm size and executive compensation


Citations (14)


... Research conducted in the field of education has also demonstrated that BA has a substantial impact on the decision to enrol and the overall reputation of universities Noor et al., 2019). BT exerts a substantial influence on student loyalty to the institution (Rew et al., 2023), electronic word-of-mouth (Juhaidi, Syaifuddin, et al., 2024), and the reputation of the university (Qazi et al., 2022). The reputation element is a determining factor for students selecting IHE (Juhaidi, 2024b). ...

Reference:

Examining factors influencing enrolment intention in Islamic higher education in Indonesia, does Islamic senior high school matter?
The effects of commitment and trust on the relationship between service quality and university brand loyalty in time of crisis
  • Citing Article
  • July 2023

Journal of Marketing for HIGHER EDUCATION

... In fact, SEP is currently increasing, especially in emerging markets (Adomako et al., 2023). Thus, the SUL has the potential to provide stability among social, economic and environmentally friendly performance (Zhang et al., 2023). ...

Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh
  • Citing Article
  • August 2023

The TQM Journal

... Muller & Kräussl (2011) shows that philanthropy in times of crisis not only provides social support but also builds a positive perception of the company, especially among its employees. Cha et al. (2022) added that the strategies of companies that incorporate philanthropy as part of their response to the crisis can produce better performance results because of such signals. Based on these two theories, it can be hypothesized that corporate philanthropy has a significant positive impact on the value of the company. ...

Corporate philanthropy and firm performance: the role of corporate strategies
  • Citing Article
  • July 2022

Society and Business Review

... New quality productivity refers to the form of productivity development with digitalization, intelligence, networking and sustainability as the main characteristics. It is formed and developed with the support of a new generation of information technology such as e-commerce, the Internet of Things, artificial intelligence, big data, cloud computing and so on globally [1][2][3][4], with the characteristics of informatization, innovation, platform and sharing. The development of new quality productivity is of great significance in promoting industrial upgrading, improving production efficiency, improving environmental quality, increasing employment opportunities, and promoting economic growth [5][6][7][8]. ...

Examining the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies
  • Citing Article
  • July 2020

The TQM Journal

... Since most service operations require CI, the notion of OC has become an essential focus of analysis. The role of the customer has escalated from just being the evaluators of the service experiences to also being the partners in the service delivery (Rew et al., 2018). Bellos and Kavadias (2018) established how customers should be assigned control of various tasks of service production. ...

Service productivity vs. service quality: a zero-sum game?
  • Citing Article
  • August 2018

International Journal of Quality & Reliability Management

... Therefore, it is important to understand how deregulation has changed the competitive environment of community banking and examine the two distinct environments, rural and metropolitan, where community banks operate. Previous studies have treated community banks as a homogenous group despite the fact that metropolitan community banks account for over 80% of US bank failures (Morrison, Jung, Jackson, Escobari, & Sturges, 2016). Using FDIC variables that contribute to bank profitability, this study demonstrates that there is a difference in the two competitive environments and highlights the need to segregate when conducting research on US community banks. ...

The Competitive Environment of Community Banking: Impact on Microenterprise access to Bank Financing
  • Citing Article
  • January 2016

Academy of Management Proceedings

... Such contributions would allow for better accommodation of the wide range of goals pursued and achieved outside the 'straitjacket' of traditional, staged-model processes and outcomes (e.g., firm establishment then growth) (Levie & Lichtenstein, 2010;Von Briel et al., 2018). They would also promise to enable a better understanding of the broad variety of NVC processes (e.g., different pace, transitions, and sequences) involved in entrepreneurship outside of a venture capitalbacked, high-growth context (Bakker & McMullen, 2023, Baron & Markman 2018Wu & Jung, 2008). ...

Entrepreneurship training programs: are they helpful to nascent entrepreneurs?
  • Citing Article

Journal of Entrepreneurship Education

... The impact of TMTAI on firm innovation outcomes is also likely to be limited by the vigilance of monitoring behaviors of board of directors, who oversee the decisions and behaviors of top managers and to prevent agency problems like moral hazard, adverse selection, and hold-up (Jensen & Meckling, 1976;Liang, Wu, & Jung, 2009). To the extent that the effectiveness of board varies across firms, attention of TMTs is more likely to convert to actions under less effective board. ...

Recoupling Compensation-Performance Relationship: A mediating role of Performance
  • Citing Article
  • May 2009

International Journal of Human Resources Development and Management

... In the last years some scholars have examined the connection between the family nature of a firm and its performance during a period of economic downturn. Their analyses proved that family businesses enjoy better performance than non-family businesses in various countries (Allouche et al., 2008;Amann and Jaussaud, 2012;Wu et al., 2012;Crespí and Martín-Oliver, 2015), given that they have a sounder financial situation (Amann and Jaussaud, 2012;Crespí and Martín-Oliver, 2015). In Italy other scholars have found similar results Macciocchi and Tiscini, 2016). ...

An agency approach to family business success in different economic conditions
  • Citing Article
  • January 2012

International Journal of Management Practice