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September 2000
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840 Reads
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153 Citations
International Journal of Selection and Assessment
Two studies are reported which compare more and less successful account officers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the view that higher levels of emotional intelligence lead to enhanced job performance. Implications for selection are considered in the conclusion.
... Researchers have emphasized the critical role of emotional intelligence in debt collection. For instance, Bachman et al. (2000) conducted a comparative study on debt collectors' performance using the BarOn Emotional Quotient Inventory (EQ-i). Their findings revealed that account officers with higher emotional intelligence tend to achieve better job performance. ...
September 2000
International Journal of Selection and Assessment
