Joan Morris DiMicco’s research while affiliated with IBM and other places

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Publications (40)


User pivot navigation of shared social media
  • Patent
  • Full-text available

January 2013

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23 Reads

Elizabeth A. Brownholtz

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Joan M. DiMicco

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Casey Dugan

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[...]

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Embodiments of the present invention address deficiencies of the art in respect to social media navigation in a social network and provide a method, system and computer program product for user pivot for media sharing in a social network. In an embodiment of the invention, a social networking data processing system for user pivot navigation. The system can include a social network executing in a host server, the social network providing shared media for viewing by communicatively coupled clients. The system also can include user pivot logic coupled to the social network. The logic can include program code enabled to identify a user of the social network associated with shared media selected for display in a media view to a requesting user and to generate a navigation view in a consistent location in a user interface to the social network irrespective of a page view rendered in the user interface, the view providing a link to a profile page for the identified user.

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Figure 1. Member status display (top), leaderboard showing point totals and count of content contributions (bottom).
Removing gamification from an enterprise SNS

February 2012

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3,635 Reads

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348 Citations

Gamification, the use of game mechanics in non-gaming applications, has been applied to various systems to encourage desired user behaviors. In this paper, we examine patterns of user activity in an enterprise social network service after the removal of a points-based incentive system. Our results reveal that the removal of the incentive scheme did reduce overall participation via contribution within the SNS. We also describe the strategies by point leaders and observe that users geographically distant from headquarters tended to comment on profiles outside of their home country. Finally, we describe the implications of the removal of extrinsic rewards, such as points and badges, on social software systems, particularly those deployed within an enterprise.


Many Bills: Engaging citizens through visualizations of congressional legislation

May 2011

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47 Reads

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12 Citations

US federal legislation is a common subject of discussion and advocacy on the web, inspired by the open government movement. While the contents of these bills are freely available for download, understanding them is a significant challenge to experts and average citizens alike due to their length, complex language, and obscure topics. To make these important documents more accessible to the general public, we present Many Bills (http://manybills.us): a web-based set of visualization tools that reveals the underlying semantics of a bill. Using machine learning techniques, we classify each bill's sections based on existing document-level categories. We then visualize the resulting topic substructure of these bills. These visualizations provide an overview-and-detail view of bills, enabling users to read individual sections of a bill and compare topic patterns across multiple bills. Through an overview of the site's user activity and interviews with active users, this paper highlights how Many Bills makes the tasks of reading bills, identifying outlier sections in bills, and understanding congressperson's legislative activity more manageable.


Many Bills: Visualizing the Anatomy of Congressional Legislation.

January 2011

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23 Reads

US Federal Legislation is a common subject of discussion and advocacy on the web. The contents of bills present a significant challenge to both experts and average citizens due to their length and complex legal language, To make bills more accessible to the general public, we present Many Bills: a web-based visualization prototype that reveals the underlying semantics of a bill, We classify the sections of a bill into topics and visualize them using different colors, Further, using information retrieval techniques, we locate sections that don't seem to fit with the overall topic of the bill. To highlight outliers in our 'misfit mode', we visualize them in red, which builds a contrast against the remaining gray sections, Both topic and misfit visualizations provide an overview and detail view of bills, enabling users to read individual sections of a bill and compare topic patterns across multiple bills, We obtained initial user feedback and continue collecting label corrections from users through the interface. Copyright © 2011, Association for the Advancement of Artificial Intelligence. All rights reserved.


Characterizing global participation in an enterprise SNS

August 2010

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32 Reads

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17 Citations

Social networking sites have been deployed within global enterprises to encourage informal communication and build social capital between its globally distributed members. Such interactions can potentially contribute to intercultural learning opportunities; however, it is unclear whether cross-geographical social contact consistently occurs. We present initial results from a quantitative analysis of user activity from a global enterprise SNS, observe asymmetries in directionality and reciprocity in connections in various geographic regions as well as a strong tendency towards geographic homophily. Finally, we suggest that language proficiency may play a role in differences in regional adoption of the system.


Mobilizing Lurkers with a Targeted Task

May 2010

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1 Read

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6 Citations

Proceedings of the International AAAI Conference on Web and Social Media

Users of online communities are commonly classified into active members versus lurkers. In this work we experiment with a method designed to encourage lurkers to share their acquired social capital with a community through lightweight contribution. The findings from our experiment demonstrate the importance of exploring new ways lurker populations can offer additional benefits to online communities.


Detecting professional versus personal closeness using an enterprise social network site

April 2010

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126 Reads

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122 Citations

In this work we analyze the behavior on a company-internal social network site to determine which interaction patterns signal closeness between colleagues. Regression analysis suggests that employee behavior on social network sites (SNSs) reveals information about both professional and personal closeness. While some factors are predictive of general closeness (e.g. content recommendations), other factors signal that employees feel personal closeness towards their colleagues, but not professional closeness (e.g. mutual profile commenting). This analysis contributes to our understanding of how SNS behavior reflects relationship multiplexity: the multiple facets of our relationships with SNS connections.


Mobilizing Lurkers with a Targeted Task.

January 2010

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33 Reads

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17 Citations

Users of online communities are commonly classified into active members versus lurkers. In this work we experiment with a method designed to encourage lurkers to share their acquired social capital with a community through lightweight contribution. The findings from our experiment demonstrate the importance of exploring new ways lurker populations can offer additional benefits to online communities. Copyright © 2010, Association for the Advancement of Artificial Intelligence (www.aaai.org). All rights reserved.


Collective Intelligence In Organizations: Toward a Research Agenda

January 2010

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247 Reads

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5 Citations

A new generation of Web tools is penetrating into organizations after their successful adoption within the consumer domain (e.g., social networking; sharing of photos, videos, tags, or bookmarks; wiki-based editing). These tools and the collaborative processes that they support on the large scale are often referred to as Collective Intelligence (CI). The workshop discusses CI tools for collaboration in work-related settings, especially for task forces now increasingly common in industry or government. The aims are refining the problem, summarizing pioneer work on CI, and ultimately develop a research agenda on the problem of supporting CI among workers in organizations. CI studies, tools, and new research methods for studying CI are discussed.


Fig. 1. Social network visualizations. (a) A node link representation of a very simple 8 node network (b) An adjacency matrix representation of the same network, note that the number of grey cells is equal to the number of links in (a)
Fig. 2. Collapsing an 8 by 8 adjacency matrix to a smaller 3 by 3 matrix (a) original matrix with node hierarchy on both sides (b) collapsed version of the matrix with lowest level of the hierarchy eliminated and edge counts aggregated (c) This collapsed version itself forms a small section of a higher level adjacency matrix.
Fig. 3. Schematic representation of the network (grey nodes and curved connections) and the aggregation hierarchy. By numbering the nodes in the aggregation hierarchy in a depth first manner (dotted line) and keeping track of the minimum and maximum values encountered during this traversal we can determine the number of edges connecting groups (6-8) and (9-12) by running the query : SELECT COUNT * FROM EDGES WHERE 6 ≤ ‘From‘ ≤ 8 AND 9 ≤ ‘To‘ ≤ 12; 
Fig. 4. shows the difference between incoming and outgoing connections, with India showing up as an outlier. The horizontal red band and vertical blue bands indicate there are many unreciprocated connections from Indian employees. The inset shows a zoomed view of the outlined cell with the connections between Asia and Europe, the red horizontal band represents connections from mobile employees (with location OTHER) in India to people in Europe. 
Fig. 5. Mapping the difference between the observed number of connections and the number of connections we would expect if the distribution of the edges were random. Red cells indicate a higher number of connections than expected, blue cells indicate a less than expected number of connections. The size of each square indicates the significance of the deviation. (a) connections between divisions and countries (b) connections among different European countries. (c) same view as (b) but using the connection count metric. (d) filesharing activity between different European countries.
Honeycomb: Visual Analysis of Large Scale Social Networks

August 2009

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1,717 Reads

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57 Citations

Lecture Notes in Computer Science

The rise in the use of social network sites allows us to collect large amounts of user reported data on social structures and analysis of this data could provide useful insights for many of the social sciences. This analysis is typically the domain of Social Network Analysis, and visualization of these structures of- ten proves invaluable in understanding them. However, currently available visual analysis tools are not very well suited to handle the massive scale of this network data, and often resolve to displaying small ego networks or heavily abstracted networks. In this paper, we present Honeycomb, a visualization tool that is able to deal with much larger scale data (with millions of connections), which we il- lustrate by using a large scale corporate social networking site as an example. Additionally, we introduce a new probability based network metric to guide users to potentially interesting or anomalous patterns and discuss lessons learned dur- ing design and implementation.


Citations (33)


... Also, a lot is based on practitioner-related literature from IBM, Gardner, and McKinsey. The most studied themes emerging form academic and practitioner literature include impact of social media use on employer branding for attracting new employees (Sivertzen et al., 2013), creativity and innovation, organisation development (Roblek et al., 2013), productivity and performance, and social capital (Dimicco and Millen, 2008). Numerous studies report the effect of social media use on organisational processes such as 440 ER 40,2 communications (Reitz, 2012;Vuori, 2012), information management, knowledge sharing, and collaboration (Holtzblatt et al., 2013;Panahi et al., 2012). ...

Reference:

Development and retention of Generation Y employees: a conceptual framework
People Sensemaking with Social Networking Sites
  • Citing Article
  • January 2008

... Yet, the literature on ESM to date has focused on the adoption and implementation of these systems in large companies. From the early work on IBM's Beehive (DiMicco et al., 2008Steinfield et al., 2009) and the Watercooler system at HP (Brzozowski, 2009) to the more recent work on ESM use in a large financial firm (Leonardi, 2014) and an office furniture firm (Van Osch andSteinfield, 2013, 2016;Van Osch et al., 2015a, 2015b, 2016a, 2016b, 2016c. Given that the strategic objectives of large organizations are very distinct from the day-to-day challenges facing start-up companies and small enterprises in general, results about the organizational impacts of ESM for large corporate settings may offer only limited generalizability to the small enterprise context. ...

Research on the Use of Social Software in the Workplace
  • Citing Article
  • January 2008

... Sociometric badge can also obtain the data interaction and communication about the meeting, for example: how active someone in the meeting? expands the function of a traditional address book by updating real-time social information such as availability, accessibility, and the egocentric social network 62 . In groups with one or more dominant people, effectively reduced the dynamical difference between co-located and distributed collaboration as well as the behavioral difference between dominant and non-dominant people 42 . ...

AntiGroupWare and Second Messenger
  • Citing Article
  • October 2004

BT Technology Journal

... Furthermore, they can allow other IBM people to know where they are, what they are thinking and what they are doing. SocialBlue also enables people to post photographs, share thoughts and organize events (Thom-Santelli et al., 2010). In order to transform employees' KSAs, ESN allows employees to create their favorite list. ...

Characterizing global participation in an enterprise SNS
  • Citing Article
  • August 2010

... In general, studies found that participants assumed biosignals to be related to emotions and mental states (e.g., Dey et al., 2018;Merrill & Cheshire, 2016;Slovák et al., 2012;Snyder et al., 2015). This is in line with participants on the receiving end reporting that the conveyed biosignals helped them to get a better understanding of the sender's emotional state (Chanel et al., 2010;Dey et al., 2018Dey et al., , 2017DiMicco et al., 2002;Hassib et al., 2017;Kuber & Wright, 2013;Liu et al., 2017b;Marci & Riess, 2005). This seemed to work both ways: senders also reported that they felt biosignal sharing could help them to convey their emotions and mental states to the receiving party (Liu et al., 2017a;Roseway et al., 2015). ...

Conductive Chat: Instant Messaging With a Skin Conductivity Channel
  • Citing Article
  • January 2002

... The utilization of social media in the work arena help in building co-operation and co-ordination in the employees. Employees get to know each other in better way through social media [20]. Utilization of social media in the work arena gathers mixed responses by the employees, some take social media as potential liability as its use can lead to waste of time which will lead to decrease output on the other hand respondents are of the view that social media utilization in a time bound or restricted manner will not harm the productivity of the employees [21]. ...

Understanding the Benefits of Social Networking within the Workplace
  • Citing Article

... SNA appears to be quite important and applicable, especially now when information about users' communication and activities is much easier to be gathered, and is more accurate and up-to-date than the data about personal profiles provided by themselves [37]. An example of the usage of SN within the expert finding problem is Constellation -an application, that supports expert finding by SN visualization [38]. ...

Constellation: Using visualization to find the path to experts
  • Citing Article
  • January 2007

... With a focus on employee motivation and retention, the study addresses the gap in understanding how virtual currencies can effectively function within reward systems, in the Metaverse, and their impact on employee engagement. Through a comprehensive review of literature, the paper explores existing reward mechanisms (Christy and Fox, 2014;Farzan et al., 2008;Pombo et al., 2019;Pombo and Santos, 2023), considerations of social comparison (Christy and Fox, 2014;Dong and Zhu, 2023) and loss aversion (Lin et al., 2023), and the integration of blockchain technology for security. ...

When the experiment is over: Deploying an incentive system to all the users

... The Internet, specifically the recent Web 2.0 trend toward massive user-generated online content, is the vehicle for distributed, large-scale, and enjoyable collective production (Convertino et al., 2010). In such environment, it is a set of incentives that drives crowds to participate in web enabled CI. ...

Collective Intelligence In Organizations: Toward a Research Agenda

... Even in synchronous communication, video conferencing tools such as Zoom allow recording voice data without much noise. As for face to face collaboration, recording voice data would be more difficult, but several tools for recording voice data and visualizing participation have been introduced [10, [21][22][23]. This opens opportunities for both students and teachers to monitor and improve the quality of collaborative learning. ...

The impact of increased awareness while face-to-face

Human-Computer Interaction