Jeffrey ) Hu's scientific contributions

Publication (1)

Article
Information technology-enabled markets enhance retailers' ability to collect, aggregate, and transfer consumer information. These technological capabilities have raised concerns that this information could be used in ways the consumer would not anticipate or authorize. These concerns have been met with a variety of proposals including approaches pl...

Citations

... One example is where regulatory measures provide comfort to the individuals and organisations that buy products and use services. This contribution to trust arises from the feeling that the buyer's risks are reduced, and that recourse is available when things go wrong (Clarke, 2001;Tang et al., 2008;Tsatsou et al., 2010;Xu et al., 2012;Wall et al., 2016). The aura of trustworthiness can be sustained by a mix of careful handling of issues as they arise and management of media and government relations. ...