Jeanne G. Harris's research while affiliated with Babson College and other places
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Publications (28)
Employees' personal devices are increasingly evident in the workplace; the use of non‐enterprise sanctioned hardware and software is now commonplace. This phenomenon, frequently referred to as IT consumerization, is gaining momentum. Employees increasingly are using their own devices and choosing their own software (eg, Google Apps, Skype or Dropbo...
Leveraging the IT innovation capabilities of employees is becoming increasingly feasible in the era of IT consumerization. Consumer IT tools, in form of tablets, smartphones, or social media, are entering organizations and are changing the way employees use technology for work. In this article, the authors decipher the term IT consumerization in mo...
Employees in emerging markets find their own IT devices vital to job productivity and innovation. Employee innovation, particularly in business processes, was commonly mentioned as a potential outcome that, over time, would also likely turn into cost savings. A CIO of a hospital, for instance, described a nurse's innovation regarding bandaging woun...
IT consumerization, or the adoption of consumer devices and applications in the workforce, is pervasive. Employees bring computer tablets and smartphones into the workplace and harness social media applications and special purpose apps for their work lives. But how should the IT organization respond? This article examines how organizations, facing...
Purpose
This paper aims to set out key steps in the development, engagement and retention of analytical leaders, showing why they are such a core resource, highlighting the key types of analytical talent and focusing on the core skills needed to attain analytical proficiency.
Design/methodology/approach
The research is based on a comprehensive sur...
Purpose
– More and more, the leaders of business functions are turning for competitive insights to the massive data they can now capture. But to date, human resources departments have lagged behind the efforts of marketing, IT, CRM and other functions. The purpose of this article is to show how executives can start using data to measure and improve...
Do investments in your employees actually affect workforce performance? Who are your top performers? How can you empower and motivate other employees to excel? Leading-edge companies such as Google, Best Buy, Procter & Gamble, and Sysco use sophisticated data-collection technology and analysis to answer these questions, leveraging a range of analyt...
Purpose
This paper seeks to present a best practice guide to using analytics as a tool for leaders at every organizational level to drive their companies towards better decision making.
Design/methodology/approach
The piece is based on the book Analytics at Work by Thomas Davenport, Jeanne Harris and Robert Morison, which was published in 2010.
F...
Purpose – Because analytics are increasingly becoming a key source of competitive advantage, attracting, engaging and retaining analytical talent and building an organizations' analytical capability is now a key skill top management needs to learn. This paper aims to investigate this issue. Design/methodology/approach – Given that analytics is a re...
When picking assessment tools to inform better decisions about future paths, executives are faced with a wide variety of options - some of which are well established, while others are in early stages of development. The authors provide an insider's guide to prediction and recommendation techniques and technologies. They cover prediction tools inclu...
Health insurer IFA and grocery chain ShopSense have formed an intriguing partnership, but it threatens to test customers' tolerance for sharing personal information. For years, IFA's regional manager for West Coast operations, Laura Brickman, had been championing the use of customer analytics -drawing conclusions about consumer behaviors based on p...
Existe un creciente interés por parte de las empresas por contar con tecnologías que les permitan realizar un seguimiento de las pautas de las transacciones de los clientes, para conocerlos mejor. En el estudio llevado a cabo por los autores, basado en el análisis de 24 organizaciones destacadas en la gestión del conocimiento sobre los clientes, se...
Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even amon...
Data remains one of our most abundant yet under-utilized resources. This article provides a holistic framework that will help companies maximize this resource. It outlines the elements necessary to transform data into knowledge and then into business results. Managers must understand that human elements—strategy, skills, culture—need to be attended...
What does it take for an executive to manage effectively in the new economy? While the explosion of Internet-centered business has produced an unrelenting focus on e-commerce strategies, new business models, and processes, surprisingly little attention has been paid to how e-business is changing the competencies needed to manage effectively in this...
Contenido: Parte I La naturaleza de la competencia analítica: 1) La naturaleza de competencia analítica 2) ¿Qué hace que un competidor analítico? 3) El análisis y los resultados empresariales; 4) Competir en análisis con los procesos internos; 5) Competir en análisis con procesos externos. -- Parte II La construcción de una capacidad analítica: 6)...
Citations
... Companies try to systematize processes for numerous significant motives. Inside a firm, standardization can simplify communications regarding business operations, assist easy transfer through process restrictions, and enable comparative measures of performance (Davenport, 2005) [5] . Many scholars think that standardized business processes are better to outsource and that there are experimental clues which indicates the fact that business process standardization decreases the risks of business process ( [9,27,36] . ...
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... The third IT catalyst -IT empowerment is an individual state that represents an individual's level of confidence that a technology will help complete assigned work tasks (Junglas et al., 2014(Junglas et al., , 2019Zaza & Junglas, 2016). Research on empowerment comes from the participative management domain (Conger & Kanungo, 1988;Wagner, 1994;Wilkinson et al., 1997), where an employee's work is considered a means of self-identification (e.g., Bennis & Nanus, 1985), self-expression (e.g., Shamir et al., 1989), and selfconcordance (e.g., Bono & Judge, 2003). ...
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... In particular, Amazon was one of the pioneers in the use of collaborative filtering in the late 1990s. 21 Collaborative filtering consists in creating patterns of consumption to give shopping recommendations. However, the method has many limitations: it cannot determine if the product was bought for the consumer's personal use or for someone else, and it does not allow to confidently predict the products consumers will buy next and the reasons they like this product. ...
... This choice is consistent with major technology acceptance models such as TAM (Davis, 1989), UTAUT , and UTAUT2 (Venkatesh et al., 2012), as well as with the extant U&G literature: the prospect of gaining gratifications affects media recipients to make use of a particular medium (Katz et al., 1973;Ruggiero, 2000). Research on dual-purpose IS and the consumerization phenomenon suggests that users seek utilitarian and hedonic benefits (Harris et al., 2012;van der Heijden, 2004;Wu & Lu, 2013); and, indeed, U&G studies have consistently identified entertainment-and information-related benefits as determinants of media usage (Lee & Cho, 2017). Respondents' intention to use was directed towards Slackbot, an OAC provided by the workstream collaboration tool Slack. ...
... Loud computing has been defined by national institute of standards and technology (NIST) as a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (software, hardware and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction [2]. It is an emerging and fast growing computing paradigm that uses internet technologies to enable and facilitate the provisioning of service-oriented, adaptable and scalable IT-based capabilities to external suscribers or clients [1], [3]. It has evolved primarily three widely referenced and adopted service models. ...
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... In the technostress and addiction context, research reveals presenteeism (Ayyagari et al. 2011) and technology addiction (Turel et al. 2011) as antecedents of WLC. In the consumer IT context, results show that if office employees may not use consumer IT products that adhere to their role segmentation preference for work purposes, they perceive high levels of WLC (Köffer et al. 2014(Köffer et al. , 2015. Moreover, IS scholars investigate the effects of WLC on different consequences such as organizational commitment (Ahuja et al. 2007), work exhaustion (Ahuja et al. 2007;Armstrong et al. 2015;Weinert et al. 2014Weinert et al. , 2015Weinert et al. , 2016, turnover intention (Ahuja et al. 2007;Sarker et al. 2018), and performance (Sarker et al. 2018). ...
Reference: Teleworking in the Covid-19 Pandemic
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... Consequently, new product or service offerings can be developed quickly and tailored to customers' needs, giving businesses a competitive edge [9,11]. Data analysis of customer usage data is getting increasingly important in organizational processes as companies strive to integrate, prepare, and analyze data in real-time [11][12][13]. Despite ongoing breakthroughs in data processing, there is a shortage of understanding of how and under what conditions systematic data analysis enables businesses to make real-time product decisions [13]. ...
... Since its first appearance, big data has been proven to be a life-changing technology both personally and professionally from different aspects [65]. Nowadays, it is highly relied on for decision-making (data-driven decisions), especially in a highly dynamic business environment [66,67]. Moreover, thanks to its capacity to store and analyse complex, voluminous and heterogenous data [68], the overall goal of big data is to create an understandable structure based on extracted information from a huge data set [69]. ...
... Dynamiczne zdolności analityczne organizacji pomagają wykorzystywać dane, a konkurencja na tym polu dotyczy nie tyle samych danych, ile przyjętych rozwiązań analitycznych. O sukcesie w osiąganiu założonych celów analitycznych danej organizacji w dużej mierze decydują również kompetencje personelu, czyli zbiory wiedzy, zdolności i umiejętności pracowników wykorzystywane do właściwych zadań we właściwym czasie [Harris, Craig, Egan 2010]. Korzyści biznesowe płynące z większej wydajności, skuteczności, ekonomiczności działań są zgodne z koncepcją dynamicznych zdolności analitycznych i zależne od umiejętności indywidualnych pracowników, zespołów. ...
... Harris (2012) further interviewed IT managers and found that more than 50.00 percent of the respondents believed that employee's satisfaction is a key to enhanced productivity. Furthermore, this trend also provides employees with better user experience and bigger autonomy (Harris & Junglas, 2011) further enhancing their work performance and satisfaction. This makes them use their personal devices for businesses and professional purposes by placing the enterprises' SIM card on their personal mobile devices even if they are not supposed to use it (Holtsnider & Jaffe, 2012). ...
