Jason C. Kinnell’s scientific contributions

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Publications (1)


Consumer preferences for electric service alternatives
  • Article

June 2016

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17 Reads

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6 Citations

The Electricity Journal

Bernard Neenan

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Jason C. Kinnell

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Matthew Bingham

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Sara Hickman

For a ‘discrete choice experiment’ to gauge consumer preferences for alternative electric service plans, surveys were administered to over 1000 residences in 12 electricity markets. The resulting estimated choice function parameters provide insights into the importance consumers place on individual features. Several demographic effects were identified that associate preferences with customers, providing powerful and actionable market segmentation tools.

Citations (1)


... Customer Relationship Management (CRM) is a process to regain customers and create a loyal customer fanbase. CRM is considered as the business philosophy that 979-8-3503-5901-5/23/$31.00 © 2023 IEEE attracts the customer to the retail store and purchases products and increases the brand value as well [10]. ...

Reference:

A Comparative Study of RFM-Based Clustering Methods in Customer Segmentation
Consumer preferences for electric service alternatives
  • Citing Article
  • June 2016

The Electricity Journal