J. Nielsen's scientific contributions

Citations

... HCD approach begins with research to understand the user(s) and their context as design is a reflective conversation with a situation (Schön, 1983). This understanding enables empathy to truly meet the needs, capabilities and behaviours of the users (Norman, 2013). HCD is an iterative process of testing ideas or solutions early (and cheaply), learning and ideating to create greater usability. ...