J. Ernie Riddle's scientific contributions

Publication (1)

Article
How can a company that is in the business of providing transportation and logistics solutions add value to the services it provides its customers? For Ryder System, Inc., the answer was found in process reengineering. This article details Ryder's ongoing reengineering effort, which began with a rethinking of its view of the market and a readjustmen...

Citations

... According to Rust and Zahorik [7], the benefits of CS also include minimizing failure costs and maximizing financial profitability. As businesses become more dynamic and consumer needs are ever-changing [8,9], CS has been highlighted as a key performance metric that every firm should continually monitor and evaluate. ...