Heng Xu’s research while affiliated with American University and other places

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Publications (1)


Data Governance, Consumer Privacy, and Project Status Reporting: Remembering H. Jeff Smith
  • Article
  • Publisher preview available

December 2019

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93 Reads

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7 Citations

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Tamara Dinev

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Heng Xu

In October 2019, the information systems community was shocked and saddened to learn that H. Jeff Smith had passed away after battling lymphoma. While primarily known for his pioneering work on privacy, Jeff made a number of significant contributions to the field of information systems. In this invited editorial, we examine the impact of Jeff’s scholarship on the areas of data governance, consumer privacy, and project status reporting.

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Citations (1)


... Repeated breaches can also lead to privacy fatigue (Choi et al., 2018). Here, an organization's practices revolving ethics, privacy policy and visibility influences customer satisfaction, lowers privacy concerns and enhances trust (Keil et al., 2019;Singh et al., 2020;Xu et al., 2011) which leads to increased purchase intent (Martin and Murphy, 2017) and satisfactory transaction experience (Chatterjee and Bolar, 2019) during online shopping resulting in customer patronage. Contrary to this, the mishandling of customers' private information or accidental disclosure manifested in form of identity theft, spam, hacking and unauthorized access leads to online privacy concerns and lower acceptance of e-commerce (Bandyopadhyay, 2009;Chen et al., 2017;Dinev and Hart, 2004). ...

Reference:

Privacy Matters: Impact of Ethical Organization Care and Government Regulations on Customer Patronage
Data Governance, Consumer Privacy, and Project Status Reporting: Remembering H. Jeff Smith