Helen E. Marriott’s research while affiliated with Monash University (Australia) and other places

What is this page?


This page lists works of an author who doesn't have a ResearchGate profile or hasn't added the works to their profile yet. It is automatically generated from public (personal) data to further our legitimate goal of comprehensive and accurate scientific recordkeeping. If you are this author and want this page removed, please let us know.

Publications (4)


Language planning and language management for tourism shopping situations
  • Article

January 1991

·

8 Reads

·

10 Citations

Australian Review of Applied Linguistics Series S

Helen E. Marriott

This paper analyzes problems in language management in six case studies of tourism shopping situations involving Japanese tourists. It utilizes a language planning and language management framework and argues that language planning can only proceed after actual problems in discourse are identified. The examination of server and customer discourse in native Japanese situations or contact situations which are either Japanese-based or English-based reveals that problems occur in all three types of communicative situations and that they characterize not only the discourse of the tourist but also the server’s side. These problems are analyzed in terms of deviations and are categorized according to their nature as propositional, presentational or performance deviations. The findings from these case studies are then examined in relation to the language planning activities of corporate agencies, the government and industry associations in relation to tourism and some recommendations pertinent to language planning are offered.




Intercultural business negotiations: The problem of norm discrepancy

January 1990

·

11 Reads

·

19 Citations

Australian Review of Applied Linguistics Series S

The paper presents an analysis of a video tape-recorded negotiation and follow-up interviews with the Australian and Japanese business personnel in the negotiation. The findings indicate that in such intercultural situations interactants apply a variety of disparate communicative and sociocultural norms, particularly with regard to the function of an encounter, and the structuring and content of the proposal. This norm disparity sometimes results in one party evaluating the interaction of the other as inadequate. Although the analysis confirms some of the general stereotypes about Japanese business communication, others are negated.

Citations (4)


... Therefore, it is necessary to have a theoretical framework that is able to cover the dynamics of such processes, and to structure them in transparent phases. For these reasons, language management theory is particularly useful (Nekvapil and Sherman 2015;Nekvapil 2016;Dovalil and Šichová 2017;Fairbrother et al. 2018;Kimura and Fairbrother 2020;Marriott 1991). It is sometimes designated as a theory concerning language problems. ...

Reference:

Language problems in interactions between locals and foreign tourists in the city of Prague
Language planning and language management for tourism shopping situations
  • Citing Article
  • January 1991

Australian Review of Applied Linguistics Series S

... Allwood's (2007) specification of parameters (see Lefringhausen et al., this issue, for an outline) provides a particularly helpful framework through its designation of four key elements: purpose, roles, artifacts, and environment. Research in sociolinguistics/pragmatics (e.g., Marriott, 1990;Roberts & Campbell, 2006;Tyler, 1995) has identified clear cultural differences in people's behavior in different communicative activities, along with misperceptions as to what was expected. However, the focus has primarily been on the misunderstandings that have occurred in a specific interaction, rather than a systematic investigation of people's conceptualizations of the parameters of a given communicative activity, and the extent to which they are prescribed or permitted. ...

Intercultural business negotiations: The problem of norm discrepancy
  • Citing Article
  • January 1990

Australian Review of Applied Linguistics Series S

... LMT took up from the very beginning some of the findings originating from conversation analysis (especially as far as the analysis of repair sequences is concerned) and its methods. The goal was and remains to capture both the audio and visual aspects of naturally occurring interactions (Marriott, 1991;Neustupny, 1996) and to analyse their detailed transcriptions. Conversation analysis focuses chiefly on the implementation phase; LMT, on the other hand, aims at encompassing all phases of the management process, that is, its methods have to enable the researchers to analyse noting, evaluation and adjustment design; or in other words, activities and phenomena from the mental field. ...

Native-speaker behavior in Australian-Japanese business communication
  • Citing Article
  • January 1991

International Journal of the Sociology of Language

... In interactions in contact situations between speakers of different L1s, several factors contribute to how the participants perceive each other and react to situations. Asaoka's (1987) study of Japanese and Australians attending a dinner party and Marriott's (1991) study of a Japanese and Australian business luncheon focus on the problems that interlocutors encountered in their interactions. These two studies highlight the interactional differences and problems that arose due to divergent linguistic (i.e., grammatical and lexical), sociolinguistic (i.e., knowledge and application of how to communicate in a contextually appropriate way, including the content of communication, setting, participants, and variation), and sociocultural behaviours (i.e., non-language-related knowledge and application of cultural elements other than grammatical or sociolinguistic elements, such as customs, practices and values) of participants (Neustupný, 1997). ...

ETIQUETTE IN INTERCULTURAL SITUATIONS: A JAPANESE BUSINESS LUNCHEON
  • Citing Article
  • January 1991