Gillian Vance’s research while affiliated with Newcastle University and other places

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Publications (30)


Valuing and retaining the dental workforce: a mixed-methods exploration of workforce sustainability in the North East of England
  • Article
  • Full-text available

May 2025

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4 Reads

BMC Health Services Research

Heidi Stelling

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Gillian Vance

Background NHS dentistry is experiencing significant recruitment and retention challenges, particularly in rural, coastal, and deprived urban areas. Issues have been exacerbated by the Covid-19 pandemic, leading to unequal distribution of dental professionals across UK geographies. Despite workforce policy initiatives, issues persist. This study explores factors influencing workforce sustainability in the North East of England – an under-served region of the UK. Methods Forty-six participants, including 30 dentists, 3 dental care professionals, and 13 managers, contributed to this study. Four focus groups were held at two events in July 2023 – one in the north of the region, and one in the south to enable broad stakeholder engagement and reflect the different geographies within the region. These groups generated qualitative data to elaborate on the factors influencing workforce sustainability and ideas for change. Analysis involved a codebook approach to thematic analysis. Results Thematic analysis identified four key factors influencing workforce sustainability: careers, collaboration, costs, and contentment. Career development in a supportive learning environment was essential for professional growth and retention, yet systemic barriers hindered progression. Collaboration, both within dental teams and across regulatory bodies, played a vital role in improving job satisfaction and service delivery, but fragmented communication remained a challenge. Financial pressures, particularly rigid NHS contracts and inadequate remuneration, emerged as significant concerns impacting recruitment and retention. Contentment was shaped by work-life balance, professional recognition, and the ability to provide high-quality care without excessive bureaucracy. These systemic challenges collectively contribute to workforce instability, particularly in the North East. Conclusion Findings highlight critical systemic barriers that threaten workforce sustainability in NHS dentistry. Addressing career progression pathways, improving collaboration, reforming contracts, and enhancing professional support systems are essential for sector stability. Without coordinated action from employers and policymakers, NHS dentistry will remain unsustainable, necessitating urgent interventions to support workforce retention and service provision.

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Changes to national postgraduate medical education during COVID-19: a scoping review of practice and impact within the UK

May 2025

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12 Reads

Objectives Explore what is known about the impact of changes made at a national level to UK postgraduate medical education during COVID-19. Design A scoping review, following Arksey and O’Malley’s framework, reported in accordance with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews Checklist. Data sources Ovid MEDLINE, Ovid Embase and ERIC were searched for peer-reviewed literature, and grey literature was searched via DuckDuckGo. The initial search was conducted on 17 January 2023 and updated on 5 June 2024. Forward citation tracking was performed. Eligibility criteria English-language studies of any design examining national-level adaptations to postgraduate medical education (eg, curricula, examinations and Annual Review of Competency Panels (ARCPs)) within the UK during the COVID-19 pandemic. Studies were excluded, which focused solely on undergraduate education, international settings, grassroots-level changes (eg, to individual teaching sessions), or where full text was unobtainable. Data extraction and synthesis Data were extracted using a piloted charting form and analysed thematically to identify recurring patterns across studies. Basic numerical data were collected to describe study characteristics. Results Of 1067 records screened, 30 studies met inclusion criteria. Most were cross-sectional surveys, with a strong representation from surgical and craft specialties. Four themes were identified: (1) impact on career development (including concerns about career delays and shifts in aspirations); (2) impact on trainee progression (highlighting delays due to ARCP outcomes 10.1/10.2 and reduced procedure accreditation); (3) changes in teaching and learning (such as a shift to online learning and cancelled rotations) and (4) supervision and support (revealing mixed experiences, with reports of burnout and inadequate organisational guidance). The systemic impact was uneven across specialties and training stages. Conclusions National-level changes mitigated immediate educational disruptions but are beginning to reveal long-term consequences for career development, workforce planning and trainee well-being, highlighting the need for resilient and equitable future frameworks.


Figure 2 A Preferred Reporting Items for Systematic Review and Meta-Analysis diagram of the final search strategy. Protected by copyright, including for uses related to text and data mining, AI training, and similar technologies.
Another gap on the rota: a scoping review of attrition from specialty training in secondary care

April 2025

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30 Reads

Background The healthcare workforce is in crisis. Despite a competitive selection process, a substantial number of doctors leave specialty training (ST) programmes prematurely. This attrition causes increased costs for the National Health Service, exacerbates workforce shortages and threatens quality and safety of care. It also increases pressure on trainees who remain, further compounding the risk of attrition. There is an urgent need to understand why doctors leave ST in order to find ways to maintain the training pipeline from ST to consultant. Objectives We aimed to understand what is known about why doctors choose to leave ST programmes in secondary care, to map current knowledge and identify avenues for future research. Eligibility criteria All studies which investigated why doctors leave ST programmes in secondary care were included. Sources of evidence Ovid Medline, Web of Science, SCOPUS and EMBASE were searched until January 2024. Descriptive codes were assigned to the findings of each study. These descriptive codes were reviewed and grouped together in broader categories. Charting methods Data was extracted and charted, and a qualitative content approach was used to synthesise data. Results A total of 6079 potentially relevant abstracts were retrieved, of which 23 were included in the final analysis. This included the experience of 1896 doctors who have left training and 454 programme directors. Doctors chose to leave training programmes because (1) they felt unsupported and underappreciated, (2) training was associated with unacceptable personal costs and (3) career prospects were unattractive. Conclusion There is a mismatch between trainees’ expectations of ST and the reality of being a trainee in ST. Understanding the issues which drive attrition and developing evidence-based solutions, has the potential to both reduce attrition, and improve the training experience for doctors in training more widely.



Model for enhancing active patient involvement in medical education
How can we enhance ‘real-time’ patient involvement in medical education? A qualitative study of patients and students

February 2025

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16 Reads

Background Patient contact is integral to undergraduate medical training. While political strategies emphasise the ‘patient’s voice’ in medical education, the literature on how to enhance the active involvement of real-time patients is sparse. Increased demands for real-time patient interactions in primary care poses a challenge for educators to provide adequate opportunities for students to learn. Evidence on how students may benefit from patients’ active involvement may inform the design and construction of teaching/learning encounters to optimise the educational value while maintaining positive patient experiences. This study aimed to identify how the involvement of real-time patients in medical education might be enhanced. It examined two research questions: •How does enhanced patient involvement support student learning in different areas of practice? • What can be done to enhance patients’ active involvement in medical students’ training to support those learning benefits? Methods We conducted focus groups with patients, workshops and interviews with medical students and analysed the data using codebook thematic analysis. Results Patient contact helped students develop their knowledge, clinical and interpersonal skills, professional values, confidence and sense of identity. Students learn by practising the role of a doctor, observing clinicians and reflecting on their experiences. Real-time patients provided experience of diversity, real-life stories and contextual variations that promoted learning. Patients would like to perform active roles, such as shaping encounters and providing explanations, feedback and emotional support to students. While such active involvement may provide learning opportunities for students, many patients were unable to perform active roles during their previous interactions with students. Patients’ active involvement may be facilitated by ensuring adequate introductions, good relationships and an explicit invitation. Conclusion The resulting model may form the basis for future research and interventions that encourage and support patients to actively participate in teaching consultations. [293 words]


General practitioner workforce sustainability to maximise effective and equitable patient care: a realist review

January 2025

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57 Reads

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1 Citation

Background: Global and United Kingdom (UK) primary care face significant General Practitioner (GP) workforce shortages. Worldwide strategies to address this issue include the introduction of additional healthcare professionals and increasing technology utilisation, to reduce GP workload. However, whether these strategies can sustain the GP workforce remains unclear. Our review examines the factors that sustain and enable GPs to flourish. Aim: To examine how general practice work and healthcare systems support GP workforce sustainability and effective and equitable patient care. Design & setting: A realist review of existing empirical and grey literature. The search strategy encompassed six electronic databases. Method: Realist synthesis involved (1) finding existing theories, (2) searching for evidence, (3) selecting articles, (4) extracting data, and (5) synthesising evidence/drawing conclusions. Context-Mechanism-Outcome Configurations were developed using extracted data and patient and public involvement/stakeholder suggestions to refine our programme theory. Results: 168 documents were included. Findings underscore the importance of meaningful work and engagement; relationships across individuals, organisations, and communities; and learning and development. We emphasise the need for congruence between GPs` core values and their work; cumulative-knowledge building; system agility; psychological safety; and direct human connections. Conclusion: General practice structures, policies, and practices, and the interactions they facilitate, are crucial for the sustainability of the workforce. Collaboration among GPs, the public, and national policymakers is essential for implementing the principles from this review. Future systems should enable personalised care; sustain meaningful work and relationships; facilitate meaning-making; and promote agency, agility, and flexibility to enable GPs to utilise, adapt, and cultivate expertise.


Group experiential themes and sub-themes
‘Death on an industrial scale’- general practice trainees’ perceptions and experiences of dying and death during covid-19: an interpretative phenomenological analysis

December 2024

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18 Reads

Context The COVID-19 pandemic led to an increase in numbers of patients dying at home in the UK, meaning that general practitioners (GPs) were exposed to more patient death than would be pre-COVID. This project aimed to gain insight into GP trainees’ experiences of patient death between March and July 2020. This insight can inform support for GPs, leading to improved wellbeing, workforce retention and ultimately, better patient-centred care. Methods Interpretative Phenomenological Analysis (IPA) of semi-structured interviews was used to explore GP trainees’ experiences of patient death in one region of England. Results Seven trainees, two male and five female, participated. They were working in both rural and urban community settings and were at different stages of GP training. Group experiential themes related to heightened emotional responses to patient death, managing uncertainty and the increased salience of relationships. Most appreciated positive teamworking and solidarity, though some had felt isolated within their surgery and wider community. There were some unforeseen positive experiences of individual and organisational healthcare changes, including a perceived new appreciation for the NHS workforce equality, diversity and inclusion (EDI) by actions to identify and reduce occupational hazards to at-risk healthcare staff. There were potential effects on career choice with participants feeling that changes during COVID-19 offered new flexibility in working arrangements and opportunity to sub-specialise within GP. Conclusion More support to help navigate the amplified emotional responses to managing dying and death in the community is needed. Some experiences, particularly around managing uncertainty, can cause moral injury if not managed in a safe and supportive environment.


Figure 1 Timeline to specialty choice for doctors starting work in 2020.
Exploring how starting work during COVID-19 impacted post-foundation career decisions of new doctors: a mixed methods study

September 2024

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23 Reads

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1 Citation

Objectives This study addressed two research questions: What factors do doctors in training describe as influencing their choices to apply (or not apply) for specialty training during their Foundation Year 2? Which of these factors are specific to the context of the COVID-19 pandemic, and the unique experiences of the cohort of doctors who qualified early during the pandemic? Design Sequential explanatory mixed methods study: Quantitative survey. Qualitative semistructured interviews. Quantitative data were analysed with logistic regression. Qualitative data were analysed using reflexive thematic analysis. Setting UK-wide. Participants Junior doctors who graduated medical school in 2020. Survey: 320 participants (22% of those contacted). 68% (n=219) were female, 60% (n=192) under 25 and 35% (n=112) 25–30. 72% (n=230) were white, 18% (n=58) Asian and 3% (n=10) black. Interviews: 20 participants, 10 had applied for specialty training, 10 had not. Results A minority of respondents had applied for specialty training to start in 2022 (114, 36%). While burnout varied, with 15% indicating high burnout, this was not associated with the decision to apply. This decision was predicted by having taken time off due to work-related stress. Those who had not taken time off were 2.4 times more likely to have applied for specialty training (OR=2.43, 95% CI 1.20 to 5.34). Interviews found reasons for not applying included wanting to ‘step off the treadmill’ of training; perceptions of training pathways as inflexible, impacting well-being; and disillusionment with the community and vocation of healthcare, based, in part, on their experiences working through COVID-19. Conclusions Participants infrequently cited factors specific to the pandemic had impacted their decision-making but spoke more broadly about challenges associated with increasing pressure on the health service and an eroded sense of vocation and community.



GP workforce sustainability to maximise effective and equitable patient care: a realist review of what works, for whom and in what circumstances?

June 2024

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50 Reads

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1 Citation

British Journal of General Practice

Background UK general practice has been described as being in crisis. A shortage and exodus of GPs is an urgent and challenging problem, attracting significant media attention, widespread public debate, and policy action. Aim Our review aims to examine which aspects of the healthcare system affect GP workforce sustainability, how, why, and for whom. Method A realist review is an interpretive, theory-driven approach to evidence synthesis, that brings together data from quantitative, qualitative, mixed methods research, and the wider grey literature (e.g., policy documentation). Using this data allows us to examine a diverse range of evidence with a clear focus on understanding factors which support (or hinder) GP workforce sustainability, how these are shaped by contexts, and the mechanisms that underpin them. We identify important individual and system-level contexts that may be amenable to change. Results We present our emerging findings in the form of a programme theory which explores human connection with patients, colleagues, and across organisations, gaining intellectual enrichment and learning systems comprising socially-situated knowledge. Relational continuity is key across these, supporting GP workforce sustainability. Challenges include standardisation, alienation and professional loneliness, inflexible organisation, and restrictive technologies. Conclusion Our research generates new knowledge about the interdependencies between contexts, mechanisms, and outcomes. The findings can inform strategies and interventions intended to support, facilitate, and assist the GP workforce in delivering equitable and effective patient care. We identify critical gaps in knowledge and prioritise the expectations for scope and nature of future GP work and retention strategies.


Citations (11)


... It was reported how clinicians donated their own time to meet the needs of the responsibilities to the SCZ, reflective of broader workforce shortages in the NHS [85], and its recognised that targeted support for GPs delivering integrated care is necessary to sustain the workforce [86]. The need for cost-effective alternatives to support busy clinicians was voiced, and the NHS has introduced the Additional Roles Reimbursement Scheme (ARRS) to develop non-clinical roles, such as social prescriber or care navigator in primary care which have the potential to usefully augment an integrated care service such as the SCZ [87][88][89]. ...

Reference:

Understanding the influence of leadership, organisation, and policy on delivering an integrated child health and social care service in community settings: A qualitative exploration using the SELFIE framework
General Practitioner Workforce Sustainability to Maximise Effective and Equitable Patient Care: Findings from a Realist Review

... This trend can be attributed to the allocation of GP time and resources towards specialist areas, resulting in fewer slots for general consultations. Studies have shown that patients often experience longer wait times for general appointments, which can lead to delayed diagnoses and treatment for a range of conditions that would traditionally be managed efficiently by a generalist GP (15,16). ...

General practitioner workforce sustainability to maximise effective and equitable patient care: a realist review protocol

... Throughout this review, we included a strong focus on approaches which facilitate GPs to provide effective and equitable patient care. We aimed to look 'under the bonnet' of GP work to explore not only why people might leave, but also understand the 'glue' and 'joy' which enable GPs to flourish and thrive (4,5). ...

General practitioner workforce sustainability to maximise effective & equitable patient care: a realist review

... Although there is a trend towards better recognition of this population in education and training, curriculums at undergraduate (UG) and postgraduate (PG) level lag behind the wellestablished population changes in the UK and internationally, and so older people with MLTCs remain under-represented (World Health Organization Department of Ageing and Life Course and International Federation of Medical Student Associations, 2007; Gordon et al., 2014). Accordingly, medical graduates are not necessarily equipped to manage the complexity of the patients that they see, and this may not be remediated during their PG training (Brown et al., 2023). Shortfalls in in education and training, alongside a National Health Service (NHS) system historically established to respond to the needs of a younger population with less complexity, go some way to explain why older people are more likely to receive substandard care (British Geriatrics Society, Royal College of Physicians London, and Royal College of Physicians Edinburgh, 2023). ...

A qualitative study to explore multiple long-term conditions in the undergraduate medical school curriculum
  • Citing Article
  • November 2023

Future Healthcare Journal

... Different pathways can be followed to pursue a CA career; some are more structured, while others are more opportunistic and informal and can depend on opportunities and experiences encountered by professionals in their careers. [21][22][23] The role of medical education in improving the recruitment of CAs and in widening the opportunities to choose this pathway is central. While there are opportunities to enter the CA pathway later in one's career, ensuring medical students an early and systematic understanding of clinical academia and research can improve recruitment and offer more equal opportunities. ...

Barriers and facilitators to establishing a clinical academic career in clinical education research in the UK: A focus group study
  • Citing Article
  • February 2024

... Junior staff often suffer in such cultures, as one of the weakest links in the chain, and it has been found that a number of organisational level changes are often required for newly qualified staff to thrive. 46 However, it is important to bear in mind that this study was based on one focus group with a relatively low number of participants (n=4). This finding was absent from the other professions and the preparedness for practice literature on doctors. ...

Constraints and affordances for UK doctors-in-training to exercise agency: A dialogical analysis

Medical Education

... The results disagree with a survey of nursing students in the UK; 57% reported that the length of their clinical attachment was adequate for achieving the program's learning objectives (Byrne et al., 2023). A study conducted by Nabizadeh et al. (2021) in Australia found that the students who completed the clinical attachment reported higher levels of clinical competence. ...

Clinical support during COVID-19: An opportunity for service and learning? A cross-sectional survey of UK medical students

... 2 Patient perspectives on student healthcare involvement are varied. While many patients appreciate the opportunity to participate in student learning and assessment, viewing it as beneficial to their care [6] , and reporting positive experiences with medical student participation [7] , a significant percentage (88%) express willingness to involve students in consultations, particularly older patients and those with less sensitive conditions [8] . However, contrasting findings reveal a predominantly negative attitude (73.9%) towards student nurses in some settings [9] , highlighting the need for further investigation into factors influencing patient acceptance. ...

Real-time patients’ perspectives about participating in teaching consultations in primary care: A questionnaire study
  • Citing Article
  • February 2021

... Our own work [5,12] has identified challenges to workforce retention and suggested targeted interventions for under-served areas. However, there is ongoing need to understand the work experience of dental professionals, in different roles and settings, in order to design workforce strategies that meet effectively the needs of staff in those communities. ...

Development and retention of the dental workforce: findings from a regional workforce survey and symposium in England

BMC Health Services Research

... Whilst these doctors are continuing their medical education within the programme, they are also taking up what is likely their first professional role working within the National Health Service (NHS). This can be challenging for foundation doctors as they try to manage their competing priorities; furthering their professional development, whilst simultaneously carrying out the day-to-day role of working as a doctor [3]. Many doctors feel that they are unprepared to take up this new role [4][5] As a result, there are concerns that this increases the risk of new doctors developing burnout at the very beginning of their careers [6]. ...

What are junior doctors for? The work of Foundation doctors in the UK: a mixed methods study