January 1991
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186 Reads
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2,255 Citations
Academy of Management Review
In this article we argue that the extant representations of the concept of organizational memory are fragmented and underdeveloped. In developing a more coherent theory, we address possible concerns about anthropomorphism; define organizational memory and elaborate on its structure; and discuss the processes of information acquisition, retention, and retrieval. Next, these processes undergird a discussion of how organizational memory can be used, misused, or abused in the management of organizations. Some existing theories are reassessed with explicit attention to memory. The paper closes with an examination of the methodological challenges that await future researchers in this area.