Gavriel Salvendy’s research while affiliated with University of Central Florida and other places

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Publications (388)


Six Human-Centered Artificial Intelligence Grand Challenges
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  • Full-text available

January 2023

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1,148 Reads

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181 Citations

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Brent Winslow

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Salvatore Andolina

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Widespread adoption of artificial intelligence (AI) technologies is substantially affecting the human condition in ways that are not yet well understood. Negative unintended consequences abound including the perpetuation and exacerbation of societal inequalities and divisions via algorithmic decision making. We present six grand challenges for the scientific community to create AI technologies that are human-centered, that is, ethical, fair, and enhance the human condition. These grand challenges are the result of an international collaboration across academia, industry and government and represent the consensus views of a group of 26 experts in the field of human-centered artificial intelligence (HCAI). In essence, these challenges advocate for a human-centered approach to AI that (1) is centered in human well-being, (2) is designed responsibly, (3) respects privacy, (4) follows human-centered design principles, (5) is subject to appropriate governance and oversight, and (6) interacts with individuals while respecting human's cognitive capacities. We hope that these challenges and their associated research directions serve as a call for action to conduct research and development in AI that serves as a force multiplier towards more fair, equitable and sustainable societies.

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Design, Operation and Evaluation of Mobile Communications Second International Conference, MOBILE 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings: Second International Conference, MOBILE 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings

January 2021

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10 Reads

Lecture Notes in Computer Science

This conference proceeding LNCS 12796 constitutes the thoroughly refereed proceedings of the 1th International Conference on Cross-Cultural Design, CCD 2019, which was held as part of the 23rd HCI International Conference, HCII 2021 as a virtual event, due to COVID-19, in July 2021. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes were carefully reviewed and selected from 5222 submissions. MOBILE 2021 includes a total of 27 papers; they were organized in topical sections named: Designing, Developing and Evaluating Mobile Interaction Systems and User Experience, Acceptance and Impact of Mobile Communications.


The Effect of Communicational Signals on Drivers’ Emotion States

January 2021

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1 Read

Negative emotions seriously impair drivers’ decision making and driving behaviors. As the primary channel of on-road communication between drivers, vehicle signals (e.g. turn signals, hazard lights and horn) provide an effective approach to reduce on-road conflicts and improve drivers’ emotion states. Present study evaluated the emotion induced by communicational signals upon drivers with varied personality characteristics. Correlation between decoded meanings, attitude and emotion was further analyzed to explain the mechanism from personality to emotion states in the scope of signal communication during driving. The results suggested that drivers with lower extraversion and agreeableness, higher neuroticism were easier to become negative when perceived aggressive signals. However, appropriate signals with kindness could remarkably improve drivers’ emotion and attitude towards others.


HCI International 2021 - Late Breaking Papers: HCI Applications in Health, Transport, and Industry 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021 Proceedings: 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021 Proceedings

January 2021

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43 Reads

Lecture Notes in Computer Science

This book constitutes late breaking papers from the 23rd International Conference on Human-Computer Interaction, HCII 2021, which was held in July 2021. The conference was planned to take place in Washington DC, USA but had to change to a virtual conference mode due to the COVID-19 pandemic. A total of 5222 individuals from academia, research institutes, industry, and governmental agencies from 81 countries submitted contributions, and 1276 papers and 241 posters were included in the volumes of the proceedings that were published before the start of the conference. Additionally, 174 papers and 146 posters are included in the volumes of the proceedings published after the conference, as “Late Breaking Work” (papers and posters). The contributions thoroughly cover the entire field of HCI, addressing major advances in knowledge and effective use of computers in a variety of application areas.


Emotional factors and physical properties of ballpoint pens that affect user satisfaction: Implications for pen and stylus design

May 2020

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576 Reads

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8 Citations

Applied Ergonomics

Many studies of ballpoint pens have been conducted. However, those studies have not considered the emotional factors that can enhance user experience. Styluses resemble ballpoint pens in many ways, which are widely available in a variety of styles. Therefore, in the present study, we explored the physical and emotional attributes that improve user satisfaction with typical ballpoint pens, with the goal of also understanding what factors might be important for stylus design. First, 14 emotional factors associated with the pens were derived. Second, 16 different types of ball-point pens were measured for six physical properties. Then, an experiment was performed to assess user satisfaction and emotional factors for pens. The House of Quality (HOQ) was used to obtain the chief physical properties. Results showed that to increase user satisfaction it is necessary to make pens be comfortable, fine, refined, deep, and natural. Also, we found that for high user satisfaction pens need to be heavier and longer, have thick and antislip grips and thin nibs, and their center of gravity should be located close to the nib to increase user satisfaction.


Design, Operation and Evaluation of Mobile Communications First International Conference, MOBILE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings: First International Conference, MOBILE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

January 2020

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5 Reads

Lecture Notes in Computer Science

This LNCS 12216 constitutes the refereed proceedings of the First International Conference on Design, Operation and Evaluation of Mobile Communications, MOBILE 2020, held as part of HCI International 2020 in Copenhagen, Denmark in July 2020. The conference was held virtually due to the corona pandemic. The total of 1439 papers and 238 posters included in the 40 HCII 2020 proceedings volumes was carefully reviewed and selected from 6326 submissions. The regular papers of Design, Operation and Evaluation of Mobile Communications, MOBILE 2020, presented in this volume were organized in topical section around the subject: Design, Operation and Evaluation of Mobile Communications.


HCI International 2020 – Late Breaking Papers: Interaction, Knowledge and Social Media, 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020

January 2020

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54 Reads

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2 Citations

Lecture Notes in Computer Science

This book constitutes late breaking papers from the 22nd International Conference on Human-Computer Interaction, HCII 2020, which was held in July 2020. The conference was planned to take place in Copenhagen, Denmark, but had to change to a virtual conference mode due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings before the conference took place. In addition, a total of 333 papers and 144 posters are included in the volumes of the proceedings published after the conference as “Late Breaking Work” (papers and posters). These contributions address the latest research and development efforts in the field and highlight the human aspects of design and use of computing systems. The 54 late breaking papers address topics such as Interaction, Knowledge and Social Media.


Citations (70)


... Insufficient knowledge and understanding of AI capabilities are significant obstacles to effective HAIC, (Fügener et al., 2021;Ozmen Garibay et al., 2023;Ulrich & Frank, 2021) leading to unrealistic human expectations about its capabilities (Kar et al., 2021). Zerfass et al. (2020) note that communication professionals often have a limited understanding of AI's potential, typically expecting industry-wide changes rather than transformations within their organizations or roles. ...

Reference:

Obstacles to Human-AI Collaboration
Six Human-Centered Artificial Intelligence Grand Challenges

... The response to auto safety is particularly indicative in this regard. The "human factors" field puts the car (or mechanised systems more generally) first and adapts human beings to it, the very term indicating that human elements are just "factors" in the larger technological system rather than masters of it (Salvendy 2012). "Human factors" has thus evolved into a socio-technical system approach focused on the totality of human-technology interactions in a functionally performative framework of technical "optimisation" which aims to "improve" either the human operator (e.g., better training), technology (e.g., to fit the machine to the human better), or both, to attain "efficient" and "safe" operation (Durso et al. 2014). ...

Handbook of Human Factors and Ergonomics
  • Citing Article
  • August 2021

... These findings are consistent with previous research that shows that positive experiences in shopping are closely related to consumer satisfaction (Adhitama et al., 2023). The fourth hypothesis (H4) which states that consumer crowd affects positive emotions is accepted, suggests that consumer crowd conditions, such as long queues in stores, can affect the level of positive emotions perceived by consumers (Kim et al., 2020;Sari & Wibowo, 2019). This underscores the importance of managing a smooth buying experience to increase positive consumer emotions (Sagala & Pirngadi, 2023). ...

Emotional factors and physical properties of ballpoint pens that affect user satisfaction: Implications for pen and stylus design
  • Citing Article
  • May 2020

Applied Ergonomics

... Lack of explainability, i.e. the difficulty humans have in understanding how AI systems arrive at decisions and perform tasks, is a critical obstacle in this (Barredo Arrieta et al., 2020). This lack of transparency necessitates clear communication and explanations to ensure that humans manage their expectations accordingly (Stephanidis et al., 2019;Vasconcelos et al., 2023). On the other hand, Jiang et al. (2023) argue that while AI systems may not seem complex in use, their operation can overwhelm users with cognitive overload, which may prevent human users from fully identifying AI's capabilities (Chong et al., 2022). ...

Seven HCI Grand Challenges

... They exist independently of the people that they originate from, and are usually the "ambassadors" of the culture that they represent. The second would include things such as actions, words, habits etc., or visible manifestations of a person's culture when interacting with someone else, which might be known as "transactional cultural factors" (Proctor, 2012). They require the person that they originate from as well as a receiver in order for them to be observed. ...

Cross-cultural decision making and action: Issues, challenges, and prospects
  • Citing Chapter
  • January 2011

... The purpose of this is to contribute to defining the next generations of immersive environments and virtual reality systems, and structures that define them. Recent research in interdisciplinary fields linked with to design, ergonomics[31][32][33], computer science[34,35]and media and communication[36,37], among other areas, is relevant today for demonstrating cutting-edge technology and the projections for virtual reality and other similar technologies, comprising immersive environments and interactive devices. These new approaches have a necessary relationship and lead us to issues related with new phases in research in these fields. ...

Advances in cognitive ergonomics
  • Citing Book
  • April 2016

... 54 55 These studies have shown promising results in the context of motivation, skill development and enhancement, as well as supporting mental health outcomes, for example, reducing loneliness and stress. [49][50][51][52][53][54][55] Similarly, students and at-risk young people have described Purrble robots as a mechanism for comfort and distress relief. 47 50 However, an ethical challenge raised in SARs literature is the use of these device as a replacement for humans, which could incur negative impacts considering social isolation. ...

Human Aspects of IT for the Aged Population. Design for Aging: First International Conference, ITAP 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings, Part I
  • Citing Book
  • January 2015

Lecture Notes in Computer Science

... However, the rapid growth of information technology has also become a source of various problems. In particular, the rapid spread of fake news has become a severe problem [23][24][25]. Several multi-modal fake news detection methods have been proposed in the literature [15,26,27]. ...

Human Aspects of IT for the Aged Population. Design for Aging: Second International Conference, ITAP 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17–22, 2016, Proceedings, Part I
  • Citing Book
  • January 2016

Lecture Notes in Computer Science

... The application of ethical rules and clarity in the use of data are fundamental principles to increase user acceptance. Jia Zhou et al. [19] demonstrate the relevance to include diverse user groups (age, diseases, disabilities) and their specific needs and wishes into the design and evaluation process of AAL technologies. Figure 1 shows the general logic architecture of the HDOMO framework. ...

Human Aspects of IT for the Aged Population. Aging, Design and User Experience: Third International Conference, ITAP 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part I
  • Citing Book
  • January 2017

Lecture Notes in Computer Science

... This provides an interactive environment that fosters collaboration and cooperation, contributing to the decrease of age discrimination. It also breaks down stereotypes by fostering inclusion and mutual respect between youth and older adults [80,81]. ...

Human Aspects of IT for the Aged Population. Applications, Services and Contexts: Third International Conference, ITAP 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part II
  • Citing Book
  • January 2017

Lecture Notes in Computer Science