Frans Melissen's research while affiliated with Breda University of Applied Sciences and other places

Publications (52)

Article
While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study...
Article
This conceptual paper develops and justifies a pro-active, design-driven approach to sustainable destination development. Using insights from design science, it helps explain the limited practical usability of concepts such as the Tourism Area Life Cycle, by noting that these often focus on an aggregated ‘topological’ level of destination design, w...
Chapter
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Tourism is an important economic sector that has a significant impact on sustainability indicators, such as GHG emissions and cohesion. Local policy makers are increasingly challenged to manage the urban tourism system at large. As part of a EU funded project, the authors have conceptualized sustainable urban tourism as the ‘management of competing...
Article
Acknowledging the roles and responsibilities of business in society and the importance of realizing the Sustainable Development Goals (SDGs), contemporary management education is characterized by the integration of a rich palette of initiatives in the field of Responsible Management Education (RME). It is important though to recognize that these in...
Article
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Experiences are at the core of tourism and hospitality. Understanding how to design, manage and measure such experiences has become a key topic in academic literature focused on this sector. This paper presents the characteristics of an optimal design process model for experiences, based on the results of a meta-ethnographic synthesis of such proce...
Article
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This paper examines how a serious game approach could support a participatory planning process by bringing stakeholders together to discuss interventions that assist the development of sustainable urban tourism. A serious policy game was designed and played in six European cities by a total of 73 participants, reflecting a diverse array of tourism...
Article
Drawing on club theory, this study examines the challenges and opportunities facing a sustainability certification program, the Green Key scheme, in terms of its recruitment and retention of members within the Dutch tourism and hospitality industry. Extant literature on sustainability certification in this industry tends to focus narrowly on motiva...
Article
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Tourism growth, particularly in cities, is coming under increased scrutiny. However, even often visited cities appear to find it difficult to agree upon a strategy to limit tourism growth. The current paper investigates this issue by looking at the extent to which different stakeholders’ perspectives on tourism development align. Q-sort methodology...
Chapter
The concept of business sustainability has been investigated, reviewed, and criticized by a plethora of scholars. What constitutes the essence of business sustainability—and its relationship to the actual state of our planet—is still an integral part of the discourse on business-society relations. Recently, Dyllick and Muff (Organization & Environm...
Article
This essay presents the concept of sustainability intelligence as a possible response to the current unsustainable course of society. We expound on the three components shaping this concept – naive intelligence, native intelligence, and narrative intelligence – and argue why they could thus serve as inspiration and key reference points for rising t...
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This paper introduces the Smart City Hospitality Framework, which could serve as the foundation for a destination-design-driven approach to urban tourism governance and dealing with overtourism issues. This conceptual framework is purposely designed to stimulate collaborative (informed) reflections on overtourism and urban tourism development that...
Conference Paper
Full-text available
Tourism is an important economic sector that has a significant impact on sustainability indicators, such as GHG emissions and cohesion. Local policy makers are increasingly challenged to manage the urban tourism system at large. As part of a EU funded project, the authors have conceptualized sustainable urban tourism as the 'management of competing...
Article
Whereas social entrepreneurs in developed economies operate in the predictable and supportive institutional environment, their counterparts in the developing world often face hostile institutional conditions. This paper sheds some light on how social ventures that operate within the Malawian tourism and hospitality industry use institutional bricol...
Article
The implementation of sustainability agendas in the tourism and hospitality industry in developing countries has received little scholarly attention. Working to fill this gap, this paper provides a holistic analysis of the drivers of, and barriers to, sustainability initiatives in the Malawian hospitality industry. Drawing insights from the resourc...
Chapter
The concept of corporate social responsibility (CSR), defined here as coordinated business actions aimed at a more sustainable world, has always been fairly controversial, both from the perspective of academic discourse and from the perspective of corporate practice. In its most basic terms, questions have been asked about whether corporations can...
Article
As for any other business, our collective challenge to realize sustainable development requires hotels to incorporate the principles of sustainability in their operations and to simultaneously create economic, social and environmental value. Although hotels are increasingly engaged with specific aspects of sustainability, many if not most hospitali...
Book
When it comes to exploring and developing the relations between business and society, it is essential to simultaneously take a critical stance, look for opportunities and be receptive for signals of emerging ‘best and next practices’. Only by constantly reflecting on the theories and concepts that have spawned from investigating this relationship a...
Article
Efforts to understand the background to perceptions and manifestation of Corporate Social Responsibility (CSR) in the developing world need to focus on establishing their link with socio-economic governance challenges and societal expectations and cultural traditions. This signifies a departure from a western centric understanding of CSR but also a...
Chapter
Our world is dealing with several pressing sustainability problems. Corporate social responsibility (CSR) initiatives seem to have failed: despite the actions firms have taken over the years to contribute to a better world in an ecological and social sense through directing their resources and competencies towards this goal, the world has been degr...
Article
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This paper identifies and analyses a specific psychological barrier that plays a crucial role in explaining why the tourism accommodation sector so far has only made a limited contribution to sustainable development. This barrier represents a so-called social dilemma and relates to behavioural patterns and conflicting interests of relevant stakehol...
Article
This essay argues that businesses have a crucial role to play in striving for sustainable development. However, the way in which businesses have shaped this contribution thus far has not assisted in realising the necessary adjustments to our socio-economic system. In fact, sustainability efforts by business are constrained by our current system rat...
Article
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This issue of Research in Hospitality Management is special in two ways: it is the first issue of Research in Hospitality Management to be published in open access, and it is entirely dedicated to sustainability. The choice for open access has been dictated by the desire of the editorial team to reach a wider public and initiate the process of rank...
Article
This article focuses on one of the hotel industry’s key challenges: sustainable development. By reviewing the current impact and characteristics of this industry, its high potential to contribute to this challenge is established. The key question addressed here – especially interesting from a futures perspective – is whether the hotel industry is p...
Article
Full-text available
This opinion piece addresses issues surrounding the role of researchers’ behaviour in bridging the science–policy gap in sustainable tourism mobility. Currently, the research agenda on bridging this gap encompasses the development of fuller understanding of the determinants of tourist behaviours, and only a partial understanding of the behaviour of...
Article
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This final response to the two climate change denial papers by Shani and Arad further highlights the inaccuracies, misinformation and errors in their commentaries. The obfuscation of scientific research and the consensus on anthropogenic climate change may have significant long-term negative consequences for better understanding the implications of...
Article
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Shani and Arad (2014) claimed that tourism scholars tend to endorse the most pessimistic assessments regarding climate change, and that anthropogenic climate change was a “fashionable” and “highly controversial scientific topic”. This brief rejoinder provides the balance that is missing from such climate change denial and skepticism studies on clim...
Article
Full-text available
Shani and Arad (2014) claimed that tourism scholars tend to endorse the most pessimistic assessments regarding climate change, and that anthropogenic climate change was a “fashionable” and “highly controversial scientific topic”. This brief rejoinder provides the balance that is missing from such climate change denial and skepticism studies on clim...
Article
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This paper reports on combining generic reference points that can be distilled from literature with the analysis of 18 face-to-face interviews with relevant stakeholders as input for designing a sustainability course within a (higher education) hotel management curriculum. The train of thought presented here shows that by using this input as design...
Article
This paper explores the concept of sustainable hospitality. The relevance and status of this area of enquiry are assessed by discussing the current status of the concepts involved. These discussions are then linked to progress made in sustainable hospitality both in research and practical applications in the hospitality industry. At least six princ...
Article
Purpose – The objective of this paper is to examine the continuing debate over the nature, scope and definition of facilities management and the implications of FM practice in the field of outsourcing for the development of the field and the profession. Design/methodology/approach – The paper offers both a conceptual review of key issues in the def...
Article
Public procurement can contribute significantly to achieving sustainable development. The Dutch government has indicated that sustainable procurement is one of its priorities and has developed and installed a Sustainable Public Procurement Programme (SPPP). This essay reviews the current programme and assesses its actual contribution to sustainable...
Article
Full-text available
Hospitality organisations could benefit from focusing more explicitly on the link between Customer Relationship Management and Performance Management. Building on literature, on a CRM survey among executives and on the findings from CRM implementation tracks in first class hotels, new theoretical reference points for a more actionable link are esta...
Article
This paper focuses on the question whether business goals and greening are irreconcilable concepts within the hotel industry. First of all, lessons that can be learned from other industries are discussed, followed by an analysis of the current state of affairs in the hotel industry. By combining these elements, it is concluded that businesses in th...

Citations

... Even if the future of cultural tourism remains uncertain, a growing number of voices (e.g., Higgins-Desbiolles et al., 2019;Jamal & Camargo, 2014;Koens, Smit, & Melissen, 2021;Matteucci, Nawijn, & Von Zumbusch, 2022) are calling for the urgent need for cultural destinations to put local communities at the centre of tourism planning and management. As Krippendorf (1987) had already explicitly articulated in his seminal work the Holiday Makers, for cultural tourism destinations to be resilient, decision-makers will need to commit to "humanising" tourism. ...
... (Author 2) A nuanced understanding of what the topic entails is therefore necessary to be able to advance jointly towards RME or any other sustainability topic central in voluntary collaborations. This entails accepting and dealing with the fact that sustainability topics, including RME, incorporate trade-offs, tensions, paradoxes and generate emotions (Moratis & Melissen, 2022). ...
... Hence, alternative concepts are needed that focus on public welfare considerations [25]. A more tourism-specific issue in the context of experience creation is the development of authenticity and story-telling, which has become essential in tourism to individualize tourist offers [26]. This is, to some extent, connected to the emerging relationships between guests and locals, which can be built around pragmatic (i.e., economic), experiential (i.e., experience) or spiritual (i.e., hospitality) values [27]. ...
... On the basis that the main objective of tourism managers is to maximize the competitiveness of their destinations, environmental sustainability is a key factor (Pulido- Fernández et al., 2019), not least because it is essential for the development of long-term tourism activity (Scott et al., 2019). Furthermore, tourists harm the environment in many different ways (Dolnicar, 2020;Gössling & Peeters, 2015;Juvan & Dolnicar, 2017), even to the extent that they may lead the local population to reject tourism activity altogether (Gössling, McCabe and Chen, 2020), Given the importance of sustainability for the maintenance of tourism activity over the long term, it is equally essential that destinations position sustainability at the center of their strategic focus as a means to achieve greater competitiveness (Gossling et al., 2020;Koens et al., 2020). The objective of this research was therefore to contribute to the literature by providing insights into whether the use of environmental interpretation implemented via ICTs and incorporating a gamified design may constitute an appropriate strategy for achieving improved results in terms of tourist pro-environmental knowledge, attitude, and behavior-all of which are key variables for the environmental sustainability of tourist destinations. ...
... When visitors recognize that they might learn something, they will feel intrigued; the experience will feel meaningful. Meaningful experiences also involve experiences that can transform and stimulate deeper understandings (Kim, Ribeiro, and Li 2021;Kotler 1997), where the result is a sustained change in the individual (Smit and Melissen 2018). The active interaction between people and their environment, influenced by products in specific social, cultural and physical contexts leads to memorable and meaningful experiences (Collins-Kreiner 2020;Lindberg, Hansen, and Eide 2014). ...
... Paralelamente al pensamiento de diseño se han propuesto varias metodologías y procedimientos para diseñar experiencias turísticas. Sin embargo, no hay un consenso en cuáles pasos necesitan ser incluidos en el proceso de diseño (Tussyadiah, 2014), (Smit & Melissen, 2020c) y este incremento en las publicaciones no ha resultado en una acumulación de conocimiento o en un desarrollo teórico explícito en esta área (Smit, Melissen, Font, & Gkritzali, 2020). ...
... This concept is complemented with the approach of Daniel Goleman that defends different patterns of intelligence directly related with self-conscience, impulse control, persistence, enthusiasm, empathy, self-motivation, and social skills (Goleman, 1995). Therefore, "intelligence" is understood as the capacity to learn from experience and to provide rational, emotional, social, and ecologic responses in the scope of the present context and environment (Goleman, 2010;Moratis & Melissen, 2019). ...
... Calisto et al. (2021) concluded that hotels implement environmental sustainability practices to respond to "doing things right rather than to societal challenges." In addition, Mzembe et al. (2020) concluded that hotels join the green key scheme to enjoy reputational benefits, achieve competitive advantages, and contribute to sustainability as a public good. ...
... 20). To shed light on potential participatory governance approaches, researcher developed multi-layered (Di Gregorio et al., 2019), adaptive comanagement (Islam et al., 2018), smart participatory (Koens et al., 2020;Lalici & Önder, 2018;Spil et al., 2017), and collaborative (Boom et al., 2021;Prakasa et al., 2019) destination governance concepts. Another multitude of studies facilitated solutions including social learning (Bramwell & Lane, 2011;Islam et al., 2018), trust building (Lalici & Önder, 2018;Nunkoo & So, 2016) and other creative tools, such as Koens et al. (2020) who ventured playing a serious game to stimulate participatory urban tourism planning in six case studies. ...
... Os impactos que este provoca e a respetiva resolução devem ser discutidos numa dimensão económica, social e cultural, devendo essa discussão e decisões ser aceites e partilhadas entre todos os envolvidos em turismo, incluindo tentar obter opiniões de turistas e residentes sobre o melhor futuro para o destino. Se não houver essa discussão, torna-se difícil balancear, de modo justo, as vantagens e desvantagens do turismo entre todos e que a raiz das causas dos problemas no destino seja resolvida (Koens, et al., 2019). ...