Florence Yean Yng Ling's research while affiliated with National University of Singapore and other places

Publications (141)

Article
An effective organisational structure is vital for the management of prefabricated buildings. This study aims to redesign a virtual organisational structure for such projects. Two-pronged action research was adopted. The survey was to redesign the virtual organisational structure. The case study was to validate the virtual structure redesigned and...
Article
Purpose This study examines the initiatives that would enable contractors in Singapore to improve the level of construction productivity. Design/methodology/approach A two-pronged research method was employed: questionnaire survey with contractors (109 responses received) and in-depth interviews with 12 subject matter experts. The questionnaire co...
Article
Full-text available
As project teams become more global and culturally diverse, it is important for project managers to understand how various project management practices are implemented in different countries. We use hierarchical linear modelling to explore variation in project management practices among seven countries using GLOBE dimensions of these countries to u...
Article
This case study investigates whether the adoption of practices related to integrated project delivery (IPD) process may bring about better performance of construction projects in Singapore. Data were collected using a structured questionnaire and analyzed using t-tests and correlation. It was discovered that some IPD practices related to people aff...
Article
This study investigated the barriers to achieving high construction productivity in Singapore with the view to providing further input into policy formulation and action to enhance the industry’s productivity performance. Data were collected using a structured questionnaire, which was sent to all the 3032 members of the Singapore Contractors Associ...
Article
It is important to ensure that female facility managers (FMs) have a good experience at their workplace and are able to achieve positive work outcomes. However, women may face issues such as gender stereotypes and the imposter syndrome at the workplace. This research aims to investigate the situational job factors that female FMs face, using male F...
Article
Purpose This research investigates the dominant personality traits of construction project managers (PMs) and how their personality influences their management styles. Design/methodology/approach An industry-wide survey with 70 PMs was conducted in Singapore. The survey data were subjected to inferential statistical tests. In-depth interviews were...
Article
This case study aims to investigate the extent to which the teaching mode called flipped classroom is effective in enabling students to learn fundamental concepts in cost engineering. It adopted a repeated measure design and statistical evaluation to examine the learning approaches that enabled students to master fundamental concepts. It also ident...
Article
Purpose One of the solutions to manage large public projects that are complex and difficult to manage is through relationship management. Although formal and relational approaches have been adopted in managing relationships, it is widely recognized that participants from developed and developing economies have different mindsets toward these two ap...
Article
Full-text available
The purpose of this research is to identify effective project management strategies for developing and constructing public hospitals in Singapore to ensure that good project outcomes are achieved. The specific objectives are to: (i) identify project management related factors that contribute to the good performance of public hospital projects; (ii)...
Article
Purpose More attention should be paid to project managers’ (PMs) job satisfaction as they play an important role in ensuring projects are completed successfully. The purpose of this paper is to identify human resource management (HRM) policies and practices that lead to higher PMs’ job satisfaction. Design/methodology/approach A questionnaire su...
Article
Purpose The purpose of this paper is to investigate the performance of public projects in Beijing, Hong Kong, Singapore and Sydney to uncover which areas project managers should focus on when managing public projects in different countries. Design/methodology/approach Based on the literature review, a structured questionnaire was designed to col...
Article
Purpose The purpose of this paper is to investigate the job satisfaction level of quantity surveyors (QSs); identify the personal characteristics that influence their job satisfaction; and provide recommendations to employers on how to enhance job satisfaction of QSs with different personal characteristics. Design/methodology/approach Data were...
Article
Construction professionals work under stressful conditions. This study examines the stressors faced by cost engineers in Singapore. The specific objectives are to identify the major type of stressors that cost engineers face and to study how stressors affect cost engineers with different demographic characteristics. The research was based on a ques...
Article
The construction industry has a major social, cultural, environmental and economic impact on the environment in which it operates. While corporate social responsibility (CSR) research in construction is growing, it is highly UK-centric and there has been no comparative research of construction industry CSR practices between different countries. Add...
Article
Purpose The purpose of this paper is to investigate the value of internships for professional careers in the built environment (BE) sector from the perspective of industry practitioners. It examines the perceptions of practitioners about internship and explores the relevance of internships for professional careers in the sector. Design/methodology...
Article
Selecting appropriate structural materials to meet economic sustainability, environmental sustainability, and constructability performance can be a challenge as these parameters are not mutually exclusive. This study therefore aims to build a model for the selection of structural frame material that integrates economic sustainability, environmental...
Article
Purpose – The purpose of this paper is to investigate relational practices that can improve construction project outcomes in Malaysia. Design/methodology/approach – Based on the literature review, a questionnaire was designed containing 14 relational practices that were identified and grouped under five relational norms. Using a survey questionn...
Article
Many foreign firms are expected to enter China’s growing construction market. The objectives are to: (i) identify the extent to which Porter’s generic business strategies and practices are adopted by local Chinese architectural, engineering and construction firms (Chinese firms) and foreign firms offering construction-related consultancy services i...
Article
This study examined ways to boost site supervisors' job outcomes through the characteristics of their jobs and how their jobs are designed. Using a structured questionnaire, data were collected from site supervisors working on construction projects in Singapore. Data were collected via face-to-face interviews. It was found that site supervisors hav...
Article
This study examined ways to boost site supervisors' job outcomes through the characteristics of their jobs and how their jobs are designed. Using a structured questionnaire, data were collected from site supervisors working on construction projects in Singapore. Data were collected via face-to-face interviews. It was found that site supervisors hav...
Article
Full-text available
Construction remains a significant area of public expenditure. An understanding of the process of changes in construction pricing, and how the process can be manipulated through the release of bidding feedback information is vital, in order to best design clients’ procurement policies. This paper aims to statistically model inexperienced individual...
Article
With China being a member of the World Trade Organization (WTO), more foreign construction-related consultancy firms (foreign firms) are expected to operate in China. The aim of this research is to identify critical strategies and important practices that would improve a foreign firm's project performance. The results show foreign firms need to ado...
Article
The construction industry is likely to face a manpower leakage should graduates with construction-related degrees choose not to enter it at graduation. The aim of this research is to craft strategies to reduce such leakage to the educational pipeline so that more construction-trained graduates will be attracted to professional construction jobs. Us...
Article
Purpose – The purpose of this paper is to investigate relational contracting (RC) practices that give rise to higher quality interpersonal relations between these pairs of stakeholders at the end of public projects: clients and contractors; contractors and consultants; and clients and consultants. It developed models to predict the level of quality...
Article
The objective of this study is to investigate whether project complicatedness and the chances of recurring exchanges influence the adoption of relational transactions in public construction projects. A structured questionnaire was administrated in Singapore. The Partial Least Square-Structural Equation Modelling was used to analyze the data. The st...
Article
The aim of this research is to examine how the competency of contractors and consultants (hard skills) and communication among project team members (soft skills) affect project outcomes, in terms of cost, time, quality and satisfaction in China's cities. Using a structured questionnaire, data were collected through face-to-face interviews and e-mai...
Article
Purpose – This study aims to identify the job characteristics that would boost the personal and work outcomes (e.g. job satisfaction, internal motivation and output quality) of facility managers (FMs) in Singapore based on the Job Characteristics Theory. Design/methodology/approach – The research method is a survey method, and data were collected...
Article
Purpose – Contractors rely on effective pricing methods in order to translate potential business into reality for long-term survival of their firms. This involves effective utilization of bidding feedback information toward winning jobs with high profit potential. The purpose of this paper is to experimentally investigate student (inexperienced) bi...
Article
This research investigated the effect of project quality, client satisfaction, and trust on interpersonal relationships between contracting parties in public construction projects. Using a questionnaire, data were collected from randomly selected construction industry practitioners with experience in public projects in China, Vietnam, Australia, an...
Article
Purpose – This paper aims to investigate the relevance of the relationally integrated value networks (RIVANS) concept for integrating project management (PM) and asset management (AM) for total asset management (TAM). The specific objectives are to test the RIVANS for TAM concept postulated by Kumaraswamy (2011) and Kumaraswamy et al. (2012); disco...
Article
Full-text available
Goal alignment among members of a project team is important so that individual team members can work towards common project outcomes. This study aims to identify effective goal alignment practices to improve construction project outcomes in Vietnam. With the aid of a survey questionnaire, 31 sets of data were collected from practitioners in Vietnam...
Article
Purpose – The purpose of this paper is to investigates strategies for achieving better integration between the design and construction (DC) and operation and maintenance (OM) supply chains in Singapore. The specific objectives are to: discover the goals that stakeholders want to achieve in integrating the supply chains; identify the stakeholders th...
Article
Full-text available
After five years since their introduction, there remains a dearth of public-private-partnership (PPP) projects in Singapore. This paper aims to investigate the problems faced when using PPP arrangements and provide recommendations on how these can be surmounted. Face-to-face in-depth interviews with practitioners from the public and private sectors...
Article
The purpose of this paper is to analyse and present how an innovative idea can be successfully implemented in a construction project organisation, through the case study approach. The scope of the innovation is the top-down construction technique that was implemented successfully in a building project in Singapore. The sequence of construction make...
Article
When contracting parties adopt relational contracting (RC) as opposed to formal contracting stance, the construction project may achieve good outcomes. However, public projects usually face more constraints in adopting RC, as close relationships may lead to allegations of corruption. The aim of this study is to undertake a comparative analysis of d...
Article
Hitherto, it is not known if the integration of relationship concepts into traditional public-sector construction contracts would improve project performance. This study hence examines the effects of contract strategies on project outcomes and relationship quality in the context of public-sector construction projects in Sydney, Australia. It also i...
Article
Relational transactions, comprising relational contracts and network strategies, could contribute to better outcomes for general construction projects. However, public projects seem to face more constraints when adopting relational transactions because of the fear that close relationships may be construed as corruption. The aim of this study is to...
Article
Relational contracting (RC) is based on the recognition of mutual benefits and win-win scenarios that are achieved through more cooperative relationships among the contracting parties in a project. Although RC principles are less difficult to apply in private-sector projects, it has not been established whether public-sector projects can enjoy the...
Article
Prior studies have found that relational contracting (RC) practices are helpful in nurturing good relationships among project team members. These empirical studies, however, did not differentiate by project type (i.e., public or private projects). In reality, the situation faced in public projects would be different from that of private projects si...
Article
Purpose ‐ The purpose of this paper is to identify control systems that give rise to better construction project performance; and develop and test project performance predictive models based on control systems adopted in the project. Design/methodology/approach ‐ Research design was questionnaire survey. Data were collected via Electronic mails. Th...
Article
Contractual focus is thought to lie on a spectrum ranging from formal contract behaviors to relational behaviors. This study aims to investigate whether the use of relational behaviors leads to higher-quality relationships among contracting parties in public construction projects, identify the hindrances to adopting relational behaviors in these co...
Article
Relational transactions can bring about good project outcomes. However, public projects in which different parties hold differential attitudes toward the adoption of relational transactions would likely encounter more uncertainties which may affect the implementation of such relational transactions. This paper aims to compare different parties' (i....
Article
Construction project managers are more likely to work effectively when they have job satisfaction. This research aims to identify job and personal characteristics that significantly affect construction project managers' satisfaction with their jobs and work outcomes. The objective is to recommend ways to design jobs so that superior job and work ou...
Article
Purpose: There is a lack of waste minimization in Vietnam. This study aims to investigate the barriers that are faced in implementing waste management and the extent to which waste management practices are adopted. It recommends improvements to management of waste in Vietnam, with a focus on Ho Chi Minh City. Design/methodology/approach: Using the...
Article
Purpose ‐ To perform well in the risky and competitive international construction markets, foreign investors need to fully understand project delivery process in their targeted overseas markets. Singapore, Beijing, Hong Kong and Sydney were selected to be studied in this paper. The aim of this paper is to provide a comparative analysis of the fundi...
Conference Paper
Adherence to clear and equitable contract documents does not guarantee project success. Many other contributors such as attitudes of the contracting parties and their relationships are also considered important. Hitherto, it is not known if relationships among contracting parties in public construction projects in China have a significant effect on...
Article
The construction industry needs to attract fresh talent for its long-term survival. The aim of this study is to find ways to encourage young adults in Singapore to take up construction-related jobs. The objectives are to identify young adults' negative perceptions about the jobs in the construction industry, discover the barriers that prevent them...
Article
Full-text available
This study aims to explore the interactive effects of safety investments, safety culture and project hazard on construction safety performance. Data were collected using multiple techniques from 47 completed building projects in Singapore. Data were analyzed using correlation analysis, regression analysis, moderation analysis and mediation analysis...
Article
The rapid growth of mainland China's construction market has spurred the increase of projects, but at the same time also attracted competition from local and foreign architectural, engineering, and construction (A/E/C) firms. For these A/E/C firms to survive and expand, appropriate and effective strategies and practices need to be adopted to improv...
Book
Drawing upon relational contract (RC) theory and network embeddedness theory, this study investigates how relational transactions (i.e.,RC norms and network strategies) affect relationship quality and outcomes of public construction projects. The results of a questionnaire survey of 104 public projects in Singapore show that relationship quality an...
Article
To overcome a construction labor shortage, the Singapore construction industry employs migrant workers from other countries. The cultural differences between local project managers and foreign workers may give rise to communication problems and mismanagement, leading to low productivity. This study identified the similarities and differences in cul...
Article
Public owners and private contractors and consultants are expected to maintain arm’s length relationships with each other to avoid any accusation of corruption. In the context of public construction projects in Vietnam, this study examines: the relational contracting (RC) related behavioural patterns that lead to better interpersonal relations duri...
Article
Purpose – An appropriate choice of strategies helps firms to survive and develop in a turbulent economic environment. The problem is that there are many strategies that can be adopted, but it is not clear which ones would boost profitability. The purpose of this paper is to investigate how architectural, engineering and construction (A/E/C) firms h...
Article
Architectural, engineering and/or construction firms (A/E/C firms) need to be competitive in order to survive and grow. This research investigates the components of competitiveness, and develops and validates mathematical models to predict the competitiveness levels of A/E/C firms headquartered in mainland China (Chinese A/E/C firms). The strategie...
Article
Due to its unique culture, besides adopting established project management practices, the question is whether social network strategy is relevant for managing projects in China. The research aims to ascertain the relevance of social network strategy and identify the important network practices that foreign and local architectural, engineering or co...
Article
The ability to predict and develop organizational flexibility is important for firms to survive and prosper in volatile business environments. The aim of this study is to investigate the constituents of and the constructs for predicting organizational flexibility. The specific objectives are to ascertain the relative importance of different constit...
Article
Purpose ‐ Career development involves how employees manage their career advancement. This study aims to investigate the relevance of Sun Tzu's Art of War to career development of construction professionals with the aim of suggesting strategies that may be adopted for career development. Design/methodology/approach ‐ The data collection technique wa...
Article
Purpose – A construction project typically involves many participants such as owners, consultants, contractors, subcontractors and suppliers. It is important for them to have harmonious relationships so that the project can be completed expeditiously. Trust is a critical factor to maintain harmonious relationships. The purpose of this paper is to i...
Article
Purpose – The aim of this research is to investigate the effect of contractors' human resource (HR) practices on job satisfaction of their professional staff. The specific objectives are to: determine the effectiveness of contractors' HR practices; find out the level of job satisfaction that professional staff who work for contractors have; and stu...
Article
Good project management outcomes include completing projects to an acceptable level of quality, within budget and on time. As construction accidents may cause project delays, safety management plays an important role in a project's timely completion. This study aims to undertake a comparative study of HR practices adopted for safety management on c...
Article
Purpose – With global climate change, it is increasingly necessary to develop the built environment in an environmentally sustainable way. The aim of this study is to investigate the strategies that are needed to enable potential owners to own environmentally sustainable homes. The specific objectives are to: determine the extent to which potential...
Article
Purpose – Singapore's land transportation is governed by a comprehensive set of rules, regulations, operations and systems to ensure its effectiveness and efficiency. The Land Transport Authority (LTA) is the main agency in charge of road operations. Despite the LTA's best efforts, road related problems still surface every now and then. The purpose...
Article
Quantity surveyors (QS) play an important role in the construction industry. There is therefore a need to reduce their job turnover, by minimizing their intention to quit the job (turnover intention) and improving their job satisfaction. Turnover intention was operationalized as the number of years QS are likely to remain in the profession (Y1) and...
Article
There are various teaching approaches that instructors may adopt in their quest to teach effectively, and students can choose from a range of learning approaches to help them achieve good grades. This study investigates the effectiveness of personal learning approaches adopted by undergraduates and the teaching approaches employed by instructors in...
Article
Human resource development (HRD) strategies are important to enable firms to recruit, retain and develop their employees. The aim of this study is to investigate the HRD of flexible construction firms in Singapore. The research was based on a questionnaire survey and data were collected via face-to-face interviews with 45 construction industry expe...
Article
A cooperative attitude is essential for successful teamwork in construction. The levels of conflict and dispute on construction projects are conceptualized as forms of cooperative/uncooperative attitude. A theoretical model demonstrates how conflict intensity, contractors' dispute tendencies and six identified constructs of organizational justice i...
Conference Paper
The need for relational contracting in the construction industry is high because of the barriers arising from its highly fragmented nature. While relational contracting principles are less difficult to apply in private sector projects, it is not known if public sector projects can enjoy the full benefits of relational contracting. This paper aims t...
Article
Purpose – Construction firms in the People's Republic of China (PRC) have been exporting their services to foreign countries. The aim of this research is to study how PRC contractors can improve their export performance. The specific objectives are to: ascertain the performance outcomes of projects undertaken by PRC contractors; identify strategies...
Article
Purpose – Contractors adopt various strategies to achieve their firms' objectives of continued existence and further development, and to guide the relationship between the firms and the business environment within which they operate. An economic recession drives firms to undertake unusual steps to survive within an environmental context. The purpos...
Article
The aim of this research is to investigate the political, economic, and legal (PEL) risks faced by foreign firms when undertaking construction projects in Vietnam. The specific objectives are to investigate the types of PEL risks faced and the risk response techniques adopted. The data collection instrument was a questionnaire with open ended quest...
Article
Full-text available
There are few public-private partnership (PPP) projects in the UAE, but the number is increasing. Recently government and public bodies have intensified their interest in PPPs to encourage more involvement of the private sector in the country's development. The aim of the research is to evaluate the UAE experience in using PPP projects focusing on...
Article
Flexibility has been touted as an important requirement for firms to survive and prosper in turbulent and volatile economic environments. The aim of this research is to investigate the relevance of organizational flexibility management to construction firms, because firms that are more flexible are more likely to survive and prosper than less flexi...
Article
After Vietnam became a member of the World Trade Organization, Vietnamese architectural, engineering, and construction (A/E/C) firms face competition from not only their domestic competitors but also from foreign A/E/C firms. As most Vietnamese firms are used to operating under a protected setting, they may face difficulties competing in the global...
Article
This study investigates proximal causes to 40 fatalities between 2006 and 2008 in Singapore’s construction industry. We statistically analyzed the data and found 11 characteristics of deceased workers, types of work, and the environment. Construction fatality causes in the US between 2003 and 2006 were also analyzed and compared with the data in Si...
Article
Subcontractors carry out a large portion of the work done in construction projects. Thus, selecting the right subcontractor essentially contributes to the project's success. We designed a choice-based conjoint experiment to examine the relative importance of four criteria in the subcontractor selection process of main contractors from Singapore: pr...
Article
After China became a member of the World Trade Organization, Chinese architectural, engineering, and project management consulting firms faced competition from not only their domestic competitors but also from foreign firms. As most Chinese consulting firms are used to operating under a protected setting, they may face difficulties competing in the...
Article
Foreign (non-mainland Chinese) architectural, engineering and construction (AEC) firms may face difficulties managing construction projects in China because they are unfamiliar with this new operating environment. This study investigates project management (PM) practices adopted by Singaporean AEC firms in China. It determines the performance level...
Article
Due to the demand for built products from foreign investors and the growing economy, Vietnam's construction industry experiences strong growth. While some of the construction projects are successfully executed, others faced difficulties. The aim of this study is to examine the factors that lead to successful outcomes in construction projects in Vie...
Article
The construction industry is responsible for more that 35% of the total number of industrial accidents in Singapore, but adds about 5% to the GDP. There is therefore a need to reduce the number of construction site accidents. This paper investigates the personnel and incentive factors that significantly affect site safety as a previous study has sh...
Article
Purpose – With the advent of globalization, consultancy firms could easily offer services outside their home countries. This study aims to investigate how quantity surveying (QS) firms in Singapore internationalize their services, by examining the unique characteristics of exporting firms, the forces that drive them to export and the strategies the...
Article
Cooperation is fundamental to successful procurement and delivery of building and civil engineering projects. This study explores the role of perceived fairness as a motivator of cooperative behavior in the process for administering project claims. The objective is to investigate how a contractor's perceptions about fairness of the procedure for ad...
Article
Purpose – The purpose of this paper is to present an investigation of facilities management (FM) needs of warehouse tenants to inform future warehouse design. Design/methodology/approach – This study examines FM needs that must be designed into warehouse projects. It identifies tenants' FM requirements in warehouses; investigates the relationship...
Article
There are many business opportunities for international architectural, engineering, and construction firms to work in Southeast Asia (SEA) due to its high volume of construction demand and its growing economy. Before entering the region, these industry practitioners need to decide on the appropriate market entry modes and business strategies. The o...
Article
Even though design–build (DB) arrangements have several advantages, project owners are not using them to a large extent. This may be due to some inherent problems that owners face in their DB projects. This study investigates the problems and difficulties that Singaporean owners face in DB projects and how project managers can help them overcome th...
Article
With China's economic growth, more investments in built facilities are made and more foreign firms are expected to manage the construction of large and complex facilities. The aim of this paper is to identify the challenges that are faced in managing a large-sized commercial project in China and how foreign project managers resolve these problems....
Article
Purpose – The aim of this research is to investigate how foreign (non-mainland Chinese) architectural, engineering and construction (AEC) professionals manage cross-cultural encounters with mainland Chinese in the construction industry. The specific objectives are to identify perceived cultural differences between Chinese and foreigners when execut...