Felix B. Tan’s research while affiliated with Auckland University of Technology and other places

Recent studies have focused on examining the impact of technostress (TS) on academics and students. However, there remains a paucity of studies examining the influence of TS on burnout among academics. This study aims to explore the influence of TS on academics' feelings of burnout and to examine the mitigating role of TS inhibitors on burnout among academics when using online learning technology. A web-based survey was designed and used to collect data from 115 academics in Malaysian universities. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The research findings reveal that academic burnout is significantly influenced by technology insecurity, technology invasion, and technology uncertainty. However, the impact of technology overload is only partially significant, while technology complexity does not exert a significant influence on academic burnout. Moderation tests reveal that literacy and involvement facilitation significantly moderate the relationship between technology uncertainty and insecurity, reducing burnout feelings. This study extends existing literature by providing empirical evidence to explain the relationship between TS and the academic burnout construct. Furthermore, it demonstrates the mitigating role of TS inhibitors on the burnout construct. Additionally, it offers potential strategies for alleviating burnout among academics, particularly in Malaysian university contexts. Doi: 10.28991/ESJ-2024-SIED1-012 Full Text: PDF

Information systems (IS) should be infused into individuals’ work activities for organizations to extract value from these systems. Studies have identified various factors that impact IS infusion, but few have examined the importance of individuals’ identities and the role of contextual factors. Drawing on identity and status characteristics theories, this study conceptualizes individuals’ material identity as IT identity, and role identity as IS infusion role identity and examines their relationships and effects on IS infusion as well as the role status characteristics play in shaping these relationships. The models were evaluated using survey data collected from enterprise systems users. Findings suggest that individuals’ IT identity shape IS infusion role identity, and together, these identities influence their IS infusion. Additionally, work-related and personal characteristics strengthen the relationships between identities and IS infusion. This study highlights the role of individual’s IT and role identities and status characteristics in fostering IS infusion.

The implementation of a new enterprise system is a major change event for end-users. Since organisations need to modify their processes and structures to align with the enterprise system, users must learn and understand the new system as well as engage with it in their work practices. Past research has largely focused on the initial organisational adoption of an enterprise system. However, there has been little research concerning the change process in the post-adoption stage. This research addresses this gap by drawing on the punctuated socio-technical information system change (PSIC) model to explain the change through critical events, gaps between socio-technical components, responses to gaps, and outcomes. The research question is: How do socio-technical changes unfold in an enterprise system implementation? The study employs a qualitative interpretive case study method. The results reveal that changes in the structure of work following enterprise system implementation affect organisational performance, the social system, and individual work practices. This research contributes to a better understanding of technical and social changes and their impacts in the post-adoption of enterprise system implementation. The findings may assist organisations in providing appropriate resources and support for successful enterprise system implementation.

Purpose This study examines the determinant factors of perceived online community usefulness, from a motivational point of view. The researchers have combine the use of the Expectancy-Value Model (EVM) and the Information System Continuous-use Model (ISCM), to predict continuous knowledge-sharing behaviour between online community members. This research provides an additional view of current literature, focusing on technology-related factors. tors. Design/methodology/approach This research has adopted a quantitative research method, with data being collected through a web survey technique. The members of online business communities were invited to participate in the survey. A total of 220 respondents participated in the online survey. This data was then analysed using Structural Equation Modelling. Findings The research findings revealed that motivation-related factors have a moderate ability to predict members’ perception of online community usefulness. The research findings have shown that attainment and utility values are two significant motivational factors, which can positively influence perceived online community usefulness. By promoting these values, continuous knowledge-sharing intentions can be encouraged through perceived online community usefulness. Research limitations/implications Having members from communities other than online business communities might deliver different results, given that they have different needs and values. Also, this study only received responses from active contributors within selected online business communities. The responses from non-active contributors were not included in this study. Practical implications This study provides practical suggestions on how the administrators and designers of an online community can promote positive values within their community platform, using motivation-related mechanisms. Originality/value The existing literature that examines the determinants of perceived online community usefulness have mainly directed attention towards technology-related factors. This study fills the gap by examining the determinant factors of this construct from a motivation perspective.

In order to understand the role of user-generated content (UGC) in travel planning, this study integrates Psychological Empowerment with the Technology Acceptance Model (TAM), to develop a model of UGC-enabled empowerment and its impact on intention to use UGC when making travel plans. Survey data from 268 backpacker tourists revealed that perceived empowerment and perceived usefulness are significant drivers of attitude and intention to use UGC for travel planning. The findings provide the travel industry with a better understanding of how travelers’ perceptions of and use of UGC is empowering them to take greater control of the travel planning process.

An organization's success in e-business is significantly affected by the quality of its website. However, many websites are unable to retain the attention of their customers, arguably because they only cater to some of the needs of their customers. This study adopts a design science approach to develop a new methodology for designing websites that addresses the psychological, sociological, and cognitive needs of individual users. The methodology is based on multidisciplinary principles drawn from the field of design, as they provide a framework for structuring the various concerns of users. This study contributes by developing a website design methodology anchored in users’ needs, so that the websites it produces are successful in achieving their goals.

Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers' perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.

This study empirically examines the role of consumer trust and its antecedents in determining consumers' intention to adopt mobile payment. This research proposes that consumers' willingness to adopt mobile payment depends on their assessment of the trustworthiness of mobile service provider and vendor, their assessment of the functional reliability of mobile payment systems as well as their general disposition to trust and their cultural background, in particular, uncertainty avoidance. Data were gathered from 302 participants in Auckland, New Zealand. Results show that all five sets of trust antecedents influence the development of trust and trust is an important predictor of intention to adopt mobile payment. Both theoretical and practical implications are discussed.