January 2024
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... In the context of higher education, these chatbots have proven to be transformative by providing 24/7 support to students, addressing their queries, guiding them through administrative processes, and offering academic and mental health support. The integration of chatbots complements human advisors by managing routine inquiries and enabling staff to focus on more complex tasks (Ibrahim & Yakub, 2024). Recent advancements in AI have significantly enhanced the usability and functionality of chatbots, making them integral to improving the student experience in educational institutions. ...
January 2024