Emad Rahim’s research while affiliated with Bellevue University and other places

Racial discrimination against employees, customers, and clients continues to be a pressing challenge in various organizations and industries, including the healthcare sector. The implications of racial discrimination towards employees and patients in healthcare organizations can lead to a variety of negative implications, including high turnover rates/decreased retention, increased expenses, decreased morale of staff, poor physical and mental well-being for staff, and ultimately, a reduction in adequate medical care for patients. This case study explored discrimination challenges at a healthcare facility and detailed how these negative behaviors and systemic barriers led to various challenging implications throughout this medical center's system. Additionally, the researchers provided applied research techniques rooted in organizational development and change (ODC) and diversity, equity, and inclusion (DEI) to offer practical recommendations to the healthcare system featured in the case study.