Elizabeth A. Williams’s research while affiliated with Colorado State University and other places

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Publications (3)


“Nobody Knew the Rules”: Nonprofit Resilience, Rules, and Resources During the COVID-19 Pandemic
  • Article

July 2024

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8 Reads

Communication Studies

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Elizabeth A. Williams

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Cari Whittenburg

The Structuration of Positive Communication Experiences: The Case of the Great Resignation

July 2024

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26 Reads

International Journal of Business Communication

Elizabeth A. Williams

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Jennifer S. Linvill

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Emeline Ojeda-Hecht

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[...]

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Abby Konkel

The Great Resignation and COVID-19 pandemic are two extended crises marked by organizational change and employee turnover. This study examines the positive organizational communication experiences that influenced employee retention during this time of organizational crisis. Data for this research were collected through 25 semi-structured interviews and analyzed using a phronetic iterative approach. Through the use of structuration theory, the findings indicated that participants’ positive experiences of organizational communication transformed into reasons to stay with their workplaces during a time of extended crisis. Participants identified how organizational structures were reaffirmed or changed as employees and leaders utilized different resources and created new rules for interaction. Findings of this study show how positive organizational communication experiences can mitigate negative experiences and strengthen employee retention. During crises, organizations and their leaders should focus on fostering connection, belonging, and open communication among all employees.


Citations (1)


... Organizational members who can express their thoughts and opinions through dissent are able to communicate their autonomy because they are not forced to think as the organization thinks. Previous research about passion (Vallerand, 2015) and voicing organizational dissent (Croucher, 2024), especially during the pandemic (Cosgrove et al., 2023) indicates the likelihood of a statistical relationship, but empirical evidence is mixed about the individual associations between harmonious and obsessive and dissent messages. Therefore, we proposed the following research question to discover the relationship between workplace passion and organizational dissent messages. ...

Reference:

Communicating passion for work: examining the relationship between passion, self-determination, and communication behaviors
“It gave everybody a voice”: dissent expression through COVID-19 and the Great Resignation
  • Citing Article
  • September 2023

Review of Communication