Elena Not’s research while affiliated with Fondazione Bruno Kessler and other places

... The seventh article, "Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts [32], " discusses the design and evaluation of a digital collaboration platform intended to support the co-production of public services. It addresses the challenges in balancing various socio-technical requirements, including governance models and the collaboration dynamics among public administrations, private stakeholders, and citizens. ...

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Introduction to the Special Issue on Smart Government Development and Applications

... Governments are confronted with enormous challenges like urbanization [62] and the transformation toward sustainability due to climate change [42], which are affecting the way how we build and live [56]. As many authors describe, acceptable and feasible solutions that provide public value are required [48]. ...

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Let Citizens Speak Up: Designing Intelligent Online Participation for Urban Planning

... By understanding individual preferences and engagement levels, tourism operators can deliver targeted offers and recommendations to users, increasing the likelihood of repeat visits and customer loyalty. For instance, if a tourist frequently engages in culinary activities, businesses can tailor personalized dining suggestions or special culinary tours that align with their interests (Stienmetz et al., 2022;Sustacha et al., 2023;Not et al., 2022;Pelet et al., 2021). ...

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From Data to Delight: Using Wearable Technology to Tailor Tourist Experiences

... In the following paragraphs, we briefly summarize the major aspects that are interesting from a Human-Computer Interaction (HCI) point of view, addressing in particular the final reflections on perceived usefulness, appropriation, adequacy to governance models, and possible requirements for re-design or extension of the system. Other investigated dimensions addressing the evaluation of digital co-production quality are described in [74,66]. ...

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Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts

... This calls for enhanced management education in this area [73]. Other studies pointed out that PAs often struggle to define where to start from when initiating co-production efforts [49]. They may lack structured ways to manage workplans and documentation, they may encounter difficulties in managing tasks and handovers, or in keeping up with processes that last many months and even years. ...

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Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts

... According to Roy et al. [1], IoT is becoming increasingly prevalent in industry and individual lives through smart devices and Internet of Things technologies. As Cavada and Venturini [10] observed, "As different aspects of technology advance, the use of Augmented Reality is also slowly emerging", and it is being perceived as an integral aspect of creating extended reality [11] and virtual world solutions like Metaverse by early adopters, made possible by the Mixed Reality Interfaces [12] and offers completely new and novel options for the enrichment of consumer experience [13]. According to Bower et al. [14] and Chen et al. [15], the concept of Augmented Reality (AR) [16] can be defined as an enriched experience of our actual surroundings, wherein real-world elements are supplemented with information produced by computer systems [17]. ...

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An Applied Study of the Impact of Augmented Reality on Museum Experience: A Focus on Museums in Namibia

... An analysis on co-design and co-delivery of a digital platform is conducted to determine how to use ICT on co-production of public services. It is indicated that there are several aspects to be considered: providing a guide, transparency, capacity building, easy handovers, a continuous evaluation, and sustainability (Leonardi and Not 2022). ICT tools influence their level of participation, and, here, an important factor is also expressed by Cultural Values and attitudes for technology. ...

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Citizens’ Perception of Digital Public Services: A Case Study among Romanian Citizens

... The investigation presented in this paper was conducted as part of the INTERLINK research project that aimed at answering research questions RQ, RQ1 and RQ2 by designing and testing an ICT-based platform that facilitates public service co-production and provides knowledge and software resources to guide and monitor service creation and delivery [51]. Digital functionalities required to support coproduction go beyond the functionalities offered by general-purpose platforms for online teamwork or project management. ...

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Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts

... (a) Efficient and convenient management: The demand for an efficient and user-friendly management system continues to be high. Stakeholders are looking for solutions that streamline the day-to-day management of architectural heritage sites and make it easier to access and analyze data 123,124 . This could involve the development of integrated platforms that consolidate data from various sources-such as sensors, drones, and satellite imageryinto a single, easily navigable interface 125,126 . ...

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How digital technologies have been applied for architectural heritage risk management: a systemic literature review from 2014 to 2024

... Various types of research concerning the application of augmented reality technology to cultural heritage have been realized (Bekele et al., 2018;Jingen Liang & Elliot, 2021). Different solutions have been achieved by combining AR software with specialized hardware devices (Not et al., 2019;Durand et al., 2014). A specialized solution concerns spatial augmented reality where interactively physical exhibition elements or museum artifacts are overlaid with virtual content using a video projector (Moumoutzis et al., 2022;Cisternino et al., 2021;Ridel et al., 2014). ...

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Augmented Reality Software in Presentation of Cultural and Historical Heritage