Elaine M. Huang's research while affiliated with University of Zurich and other places

Publications (72)

Conference Paper
Full-text available
Software developers, like other information workers, continuously switch tasks and applications to complete their work on their computer. Given the high fragmentation and complexity of their work, staying focused on the relevant pieces of information can become quite challenging in today’s windowbased environments, especially with the ever increasi...
Conference Paper
Full-text available
The evaluation of research artefacts is an important step to validate research contributions. Sub-disciplines of HCI often pursue primary goals other than usability, such as Sustainable HCI (SHCI), HCI for development, or health and wellbeing. For such disciplines, established evaluation methods are not always appropriate or sufficient, and new con...
Chapter
Introduction A decade has passed since the field of SHCI (sustainable human-computer interaction) emerged (Blevis, 2007; Mankoff et al., 2007), and numerous contributions to research have been made by the community. Alongside these considerable academic contributions, many members of the SHCI community have expanded their aspirations to include inf...
Article
Global virtual teams experience intercultural conflict. Yet, research on how Computer-Mediated Communication (CMC) tools can mitigate such conflict is minimal. We conducted an experiment with 30 Japanese-Canadian dyads who completed a negotiation task over email. Dyads were assigned to one of three conditions: C1) no feedback; C2) automated languag...
Conference Paper
Full-text available
Designing technology with sustainability in mind is becoming more and more important, especially considering future scenarios of limited resources where the world's current lifestyle of wasteful consumption needs to change. But how can researchers believably argue that their solutions are indeed sustainable? How can consumers and technology users r...
Conference Paper
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The meaning we attribute to another's actions significantly impact our subsequent behaviors and interactions towards that person. Distributed teams often combine native speakers (NS) and non-native speakers (NNS) and are particularly prone to making attribution errors. Language difficulties place NNS under a higher cognitive load, potentially leadi...
Conference Paper
Interacting with smart homes and Internet of Things devices is still far from being a seamless experience as there are often many different interfaces involved. Due to the improvements of speech recognition and synthesis, voice-based agents are becoming more common to give users a unified interface to different individual systems. These agents ofte...
Conference Paper
Sustainable HCI can still be considered a relatively young field; yet, it has seen a variety of recent contributions investigating previous approaches and raising questions on how to go forward. As such, the field would greatly benefit from an effort to summarize existing solutions, avoiding reinventing the wheel but also identifying blank spots of...
Conference Paper
With the growing adoption of smart home technologies, inhabitants are faced with the challenge of making sense of the data that their homes can collect to configure automated behaviors that benefit their routines. Current commercial smart home interfaces usually provide information on individual devices instead of a more comprehensive overview of a...
Article
Full-text available
Electronic waste, caused by the advancements of technology and its rapidly increasing obsolescence, represents a major threat to environmental sustainability. Research in Sustainable HCI has proposed a variety of solutions to tackle this issue, but has yet to create a major impact in product design. While currently industry’s goals are opposed to r...
Article
Despite the availability of computer-based alternatives both for desktop and touch screen systems, a number of cooperative work processes still commonly rely on simple paper sticky notes. In this paper, we present the first in-depth investigation of the real-world practices of people who use paper-based affinity diagrams and similar clustering proc...
Article
Full-text available
Despite significant progress in sustainable HCI towards theoretical frameworks to guide design, there is a gap between theory and practice, so that the impact of such frameworks is limited. As an initial exploration in bridging the theory-practice gap, we conducted a study using one well-established design framework, the Attachment Framework, to ev...
Conference Paper
Full-text available
As sensing and actuation technologies grow more widespread, smart home infrastructures will become both feasible and flexible in supporting multiple applications. The development of these "smart home technologies" have been investigated by diverse fields spanning technical, sociological, and health-oriented disciplines, attempting to meet varying u...
Conference Paper
Full-text available
As sensing and actuation technologies grow more widespread, smart home infrastructures will become both feasible and flexible in supporting multiple applications. The development of these " smart home technologies " have been investigated by diverse fields spanning technical, sociological, and health-oriented disciplines, attempting to meet varying...
Conference Paper
Despite significant progress in sustainable HCI towards theoretical frameworks to guide design, there is a gap between theory and practice, so that the impact of such frameworks is limited. As an initial exploration in bridging the theory-practice gap, we conducted a study using one well-established design framework, the Attachment Framework, to ev...
Conference Paper
Full-text available
Despite the availability of computer-based alternatives both for desktop and touch screen systems, a number of cooperative work processes still commonly rely on simple paper sticky notes. In this paper, we present the first in-depth investigation of the real-world practices of people who use paper-based affinity diagrams and similar clustering proc...
Conference Paper
A considerable amount of research has been carried out towards making long-standing smart home visions technically feasible. The technologically augmented homes made possible by this work are starting to become reality, but thus far living in and interacting with such homes has introduced significant complexity while offering limited benefit. As th...
Article
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The progress of technological development and the resulting rapid replacement of end-user devices has brought increasing issues of electronics waste upon our society. Interaction designers and researchers within the field of human-computer interaction have begun to tackle issues of environmental sustainability in recent years, including the problem...
Article
We present findings from a qualitative study with 28 participants of the dyadic intercultural communication tensions professionals experience in Face-to-Face (FTF) and Computer-Mediated Communication (CMC) workplace interactions. We identify four categories of intercultural communication tensions that emerged most frequently in our dataset includin...
Article
Full-text available
The field of Sustainable HCI has grown significantly in recent years, yielding a great body of knowledge about sustainable interaction design. However, this knowledge has led to a similar outcome to many other theoretical contributions in the broader domain of HCI: there are only few examples of its direct application to practice. We looked at desi...
Article
Full-text available
Smart homes with advanced building technologies can react to sensor triggers in a variety of preconfigured ways. These rules are usually only visible within designated configuration interfaces. For this reason inhabitants who are not actively involved in the configuration process can be taken by surprise by the effects of such rules, such as for ex...
Article
Full-text available
Persuasive technology to motivate healthy behavior is a growing area of research within HCI and ubiquitous computing. The emergence of commercial wearable devices for tracking health- and fitness-related activities arguably represents the first widespread adoption of dedicated ubiquitous persuasive technology. The recent ubiquity of commercial syst...
Chapter
We present two early prototypes of a system that couples an augmented wall of paper notes with multiple handheld devices in order to support the process of affinity diagramming. Our system allows multiple users to work together simultaneously, freely interacting with potentially thousands of physical notes directly, and with a coupled digital repre...
Conference Paper
The carved acrylic boards have become popular along with the diffusion of carving machines (e.g., laser cutters). When a carved acrylic board is illuminated from its side, the carved patterns emerged beautifully. We propose an interactive technique, ...
Conference Paper
Full-text available
Rapid depletion of fossil fuels and water resources has become an international problem. Urban residential households are among the primary consumers of resources and are deeply affected by resource shortages. Despite the global nature of these problems, most of the solutions being developed to address these issues are based on studies done in the...
Conference Paper
The retention of old electronic devices is a practice of importance to sustainability and ubicomp. In this research, we aim to understand people's reasons for keeping out-of-use electronic devices. Using the Personal Inventories qualitative method we conducted 17 in-home visits to learn what technologies people keep and explore their relationships...
Conference Paper
Full-text available
The proliferation of social networking sites and mobile technology allows us to check on our friends and family, follow what experts in our field think, or simply 'check-in' online. While in many ways advantageous, the ability to be constantly connected is significantly affecting our offline interaction behavior. People sharing a table today might...
Conference Paper
Commercial home automation systems are becoming increasingly common, affording the opportunity to study technology-augmented homes in real world contexts. In order to understand how these technologies are being integrated into homes and their effects on inhabitants, we conducted a qualitative study involving smart home professionals who provide suc...
Article
Research in sustainable HCI has repeatedly pointed to the need for encouraging longer use of technology as part of the solution for stemming the tide of e-waste. Ways of achieving this goal remain elusive, however. We build upon previous research that considers the role of personal attachment in object ownership, and how this attachment might be le...
Article
Full-text available
Changing one's lifestyle to become more sustainable requires making informed decisions, which in turn creates a demand for specific information about these choices. As we discovered though a set of semi-structured in-depth interviews, acquiring this information is an unnecessarily complex and cumbersome task, especially in the context of purchasing...
Conference Paper
The traditional paper-based affinity diagram is a powerful tool for collaborative qualitative data analysis, but the present paper-based process has limitations. In this work we describe how users work with paper-based affinity diagrams as uncovered through a set of interviews with professionals who use the method. We also present an early prototyp...
Article
Full-text available
Sustainable development requires the decoupling of economic growth from environmental impacts and from the use of natural resources. This article gives an overview of existing approaches to using Information and Communication Technology (ICT) in the service of sustainability: Environmental Informatics, Green ICT, and Sustainable Human-computer Inte...
Conference Paper
Full-text available
Large public displays have become a regular conceptual element in many shops and businesses, where they advertise products or highlight upcoming events. In our work, we are interested in exploring how these isolated display solutions can be interconnected to form a single large network of public displays, thus supporting novel forms of sharing acce...
Article
Sustainability in (Inter)Action provides a forum for innovative thought, design, and research in the area of interaction design and environmental sustainability. The column explores how HCI can contribute to the complex and interdisciplinary efforts to address sustainability challenges.
Book
This book constitutes the refereed proceedings of the 9th International Conference on Pervasive Computing, Pervasive 2011, held in San Francisco, USA, in June 2011. The 19 revised full papers and three short papers presented were carefully reviewed and selected from 93 submissions. The contributions are grouped into the following topical sections:...
Conference Paper
With the large volumes of waste going to landfills and the increase in popularity with online do-it-yourself communities, there is an opportunity to support renewal and reuse with the content generated from these communities that has yet to be explored. Although do-it-yourself (DIY) sites offer support for repurposing, projects are often presented...
Conference Paper
Full-text available
Questions about the effectiveness of increasingly ubiquitous video technology in law enforcement have prompted an examination of the practices surrounding this technology. We present the results of a multi-site study aimed at understanding the use of video in several phases of law enforcement, from crime prevention and response to investigation and...
Conference Paper
Full-text available
Global warming, and the climate change it induces, is an urgent global issue. One remedy to this problem, and the focus of this paper, is to motivate sustainable energy consumption behaviors by people. The development of feedback technologies providing real-time, continuous feedback of one's energy usage has been used to motivate sustainable energy...
Conference Paper
Full-text available
Sustainability is an increasingly prominent and critical theme in the field of HCI. More needs to be known about how to critique and assess design from the perspective of sustainability, and how to integrate sustainability into the practice of HCI. This workshop focuses on achieving this integration, identifying challenges, and defining directions...
Conference Paper
Social television applications have emerged as a potentially valuable convergence of media and communication, but questions remain about the utility and nature of the communication experiences they will provide. We present our study of STV3, an application that adds freeform text and voice chat capabilities to the conventional television-viewing ex...
Article
Full-text available
The US Environmental Protection Agency (EPA) has estimated that roughly 125 million mobile phones are discarded into landfills each year, illustrating the unequivocal connection between a successful pervasive computing technology and a looming environmental crisis. Extensive research has revealed the material dangers and toxic effects of mobile pho...
Article
Full-text available
We report on a field evaluation of a prototype social television system (Social TV) that incorporates lightweight messaging as well as ambient awareness of user presence on the system. This evaluation was conducted over a two-week period and involved the participation of ten households. Participants appreciated the ability to see their buddies' pre...
Conference Paper
This work reports on the findings of a field study examining the current use practices of large ambient information displays in public settings. Such displays are often assumed to be inherently eye-catching and appealing to people nearby, but our research shows that glancing and attention at large displays is complex and dependent on many factors....
Article
It is expected that the worldwide sales of mobile phones will exceed one billion by the year 2009. American consumers use their phones for only an average of 17.5 months before replacing them and despite the global proliferation of phones, only 5% of phones are ever recycled, thus leading to a massive potential problem of e-waste. This trend is ref...
Conference Paper
We present a qualitative study of mobile phone ownership, replacement and disposal practices geared towards identifying design opportunities towards sustainable mobile phone interfaces. Our work investigates how people understand the lifespan of their phones, what factors, such as style, service contracts, and functionality, affect how they attribu...
Conference Paper
In this work, we use qualitative field studies to examine the role of physical artifacts in conjunction with and comparison to digital communication. We investigate what people convey through the choice of a communicative medium, how choices of medium are perceived and intended, and how people combine digital and physical media and artifacts to mai...
Article
Full-text available
Large interactive displays for supporting workgroup collaboration comprise a growing area of ubiquitous computing research and many such systems have been designed and deployed in laboratory studies and research settings. Such displays face difficulties in real-world deployments, as they are often supplemental technologies as opposed to primary too...
Conference Paper
Full-text available
Large interactive display systems are becoming increasingly pervasive, but most have been studied in isolation, rather than in the context of other technologies in the environment. We present an in-depth field evaluation of large interactive displays within a multi-display work environment used in the NASA Mars Exploration Rover (MER) missions, a c...
Article
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Large displays are becoming increasingly common technologies in the workplace because of their potential as information and collaboration surfaces. Despite its growing ubiquity, large display groupware often fails to be integrated into workgroup practice, and few systems have seen widespread use.Through their experiences building and evaluating suc...
Article
Despite the proliferation of large-scale displays in the workplace, creating groupware applications that take advantage of their potential for collaboration and communication remains a challenge. Interactions with large displays yield user experiences that are quite different from interaction with conventional desktop groupware. Thus, unique hurdle...
Conference Paper
Despite the proliferation of large-scale displays in the workplace, creating groupware applications that take advantage of their potential for collaboration and communication remains challenging. Interactions with large displays yield user experiences that are different from interaction with conventional desktop groupware. Thus, unique hurdles exis...
Conference Paper
As the trend towards technology-enriched home environments progresses, the need to enable users to create applications to suit their own lives increases. While several recent projects focus on lowering barriers for application creation by using simplified input mechanisms and languages, these projects often approach application creation from a deve...
Article
Instant messaging (IM) in the workplace has proven to be a valuable tool for facilitating informal communication. Its benefits, however, are generally limited to times when users are in front of their computers. Because so much work takes place while people are mobile within their workplace, we sought to extend the benefits of IM beyond people's pe...
Conference Paper
As ubiquitous computing technology migrates into the home environment, there has been a concurrent effort to allow users to build and customize such technologies to suit their own specific needs. Many tools have been built to enable users with little or no programming knowledge to build such applications. Despite the de-emphasis on programming, how...
Conference Paper
Full-text available
Instant messaging (IM) in the workplace has proven to be a valuable tool for facilitating informal communication. Its benefits, however, are generally limited to times when users are in front of their computers. Because so much work takes place while people are mobile within their workplace, we sought to extend the benefits of IM beyond people's pe...
Article
Knowledge workers, a growing component of our modern workforce, have specialized work practices not well served by existing office technology solutions. Our research in designing office systems that better support this class of workers has included an in-depth study of traditional whiteboard use and the development of three large display systems, e...
Article
The Semi-Public Displays project utilizes public displays to assist in the interactions of small groups. This paper describes a set of visualizations for presence information of group members designed for the displays. Here we show that visual mappings of such information can be intuitive. Through our interviews, we also identify data usage, data a...
Conference Paper
The Semi-Public Displays project utilizes public displays to assist in the interactions of small groups. This paper describes a set of visualizations for presence information of group members designed for the displays. Here we show that visual mappings of such information can be intuitive. Through our interviews, we also identify data usage, data a...
Article
Full-text available
Groupware systems on large displays are becoming increasingly ubiquitous in the workplace. While these applications face many of the same challenges to adoption as conventional desktop-based groupware, the public and shared nature of these systems heighten these challenges as well as present additional difficulties that can affect adoption and succ...
Conference Paper
Full-text available
The majority of systems using public displays to foster awareness have focused on providing information across remote locations or among people who are loosely connected and lack awareness of each other's activities or interests. We have, however, identified many potential benefits for an awareness system that displays information within a small, c...
Article
Knowledge workers, a growing component of our modern workforce, have specialized work practices not well served by existing office technology solutions. Our research in designing office systems that better support this class of workers has included an in-depth study of traditional whiteboard use and the development of three large display systems, e...
Article
The majority of systems using public displays to foster awareness have focused on providing information across remote locations or among people who are loosely connected and lack awareness of each other's activities or interests. We have, however, identified many potential benefits for an awareness system that displays information within a small, c...
Conference Paper
Word-of-mouth is a persuasive but error-prone and unreliable mode of communicating personally relevant event information in a university environment. In this paper we present a design, early prototype, and the results of preliminary usability tests for Augmented Word-of-mouth Exchange (AWE), a portable system that models and enhances word-of-mouth...
Article
Full-text available
The globalization of the workforce, growing prevalence of dynamic project-oriented teams, increasing flexibility in work times and places is beneficial to companies and workers. However, they contribute to the fragmentation of the workforce, reducing awareness of colleagues' activities. These awareness "gaps" result in missed oppommities for collab...
Article
This work reports on the preliminary findings of a field study examining the current use practices of large ambient information displays in public settings. By understanding how such displays are already being used in non-research settings, we offer concrete, ecologically valid knowledge and design implications about these technologies to researche...

Citations

... Such publications shed light mostly on the best methods to increase research outcomes (e.g., making migrants more engaged) with little contemplation on the studied population's perspective about the study process. The lack of emphasis on the personal needs of migrants in ACM publications, as a research goal or a study process, is perhaps embedded in the methodological approaches in HCI that attempt at evaluating practical, precise-measurable outputs [105]. ...
... People's behaviour was often regarded as the problem to be solved, and the solutions included ways for resource users to understand their behaviour and its consequences [5]. Despite this critique, little appears to have changed in how stakeholders are approached in Sustainable HCI, and more effort needs to be put into identifying the "complex network of stakeholders" influencing sustainable practices [29]. ...
... He and coauthors compared Canadian and Japanese participants along multiple cultural dimensions, such as informality and temporal orientation [35]. They found that raising one's awareness of cross-cultural differences could benefit global work in the case of email-based negotiations; however, not every cultural dimension matters to the same extent [31]. ...
... Further, Dillahunt (2014) proposed to integrate environmental, social and economic sustainability into technology assessments [57]. Likewise, Remy et al. (2017) urged the HCI community to broaden its evaluation methods to other disciplines to demonstrate why a specific technology sustainably works in the real world [58]. In addition, Remy et al. (2018) elicited five key elements that can provide guidance to conduct evaluations for (S)HCI research: goal, mechanics, metrics, methods and scope [53]. ...
... By using semi-public displays can make certain types of information visible in the environment, promoting collaboration and providing lightweight information about group activity. It supports and enhance the interactions and information that group members, utilize to maintain awareness and collaborate [7]. The investigation into public display research by advocating the use of public display of stimulating passive engagement, active engagement, and discovery. ...
... Furthermore, some students reported difficulty in managing tasks such as note taking and listening at the same time in a synchronous videoconferencing while participating in the interactive activities, and solving the problems. This is consistent with the cognitive load theory (He et al., 2017). This results to congestion of learning lessons and lack of reflection time among students (Park et al., 2007). ...
... Researchers have noted the advantages of IM as a tool for lightweight interaction in the workplace, supporting informal communication, coordination, and scheduling [20,29]. Current methods of obtaining IM presence information, however, require the user to explicitly retrieve a status message or periodically monitor and scan a buddy list. ...
... This model assumes that people do not change behaviours quickly and decisively, but rather, in a continuous and cyclical process of internal decision-making [18]. Some application of this model in the energy domain include [19]. The figure also shows the five distinct stages of the change process and their progression sequence from one stage to the other. ...
... Regarding the IoT context, human-computer interactions are no longer limited to graphical user interfaces. With the changes in the interaction, users expect the IA to exhibit more anthropomorphic cues and social characteristics [1,11,12]. Unlike conversational agents on our smartphones, smart home agents were connected to diverse home appliances and coexisted with users in a physical environment. Therefore, users might regard them as home scenario-related roles, such as pets, roommates, or family members. ...
... A multitude of HCI research has investigated automation in home (e.g. [3,5,15,30]). Topics of interest include feeling of loss of control [3], important aspects of home automation [5], or responsibility sharing in multi-user smart homes [15]. ...