Dorte Boesby Dahl's research while affiliated with National Research Centre for the Working Environment and other places
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Publications (2)
Purpose
– The purpose of this paper is to investigate the unintended consequences of managing inclusion and diversity and how these unintended consequences relate to organisation members’ mediation between work tasks and practices of inclusion and diversity.
Design/methodology/approach
– The study uses critical diversity and inclusion studies as t...
Research on aesthetic labor has been confined to service encounters in private sector industries. Aesthetic labor theory is critical of the commercialism that drives management of service labor and points to the discrimination of employees on the grounds of their “looks” that this entails. Considering the common conception today of the public secto...
Citations
... However, Nordic scholars have pointed out that this may not always be the case. Dahl (2013) criticizes the scholarship on aesthetic labor for focusing overwhelmingly on service work in the private sector, and finds in her work that aesthetic labor is a crucial part of public parking patrolling, where obviously, the aim of labor is precisely not having customers return. Huzell and Larsson (2011) make the case that employers demand aesthetic labor from employees not just in order to draw in customers, but also to avoid costs. ...
... Such diversity and inclusion should reflect in the funded topics as well, but as critical scholars have noted, diversity and inclusion are usually managerial buzzwords with no anchoring (Tyler 2019). Inclusion has become the prevailing method through which differences between people are not simply cataloged and governed, but also "made up," where people are often brought into the folds to be appropriated (Dahl 2014). Funding bodies and academic institutes, who we believe often have good intentions, should strive to avoid being deceptive. ...
