January 2024
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Scientific Papers of Silesian University of Technology Organization and Management Series
Purpose: The aim of this study is to answer the question of whether the surveyed companies, belonging to a group of small and medium-sized enterprises that have recently undergone changes in the area of production logistics, have moved in the direction of implementing process management and, if so, to what extent this concept has been successfully implemented. Design/methodology/approach: The subject of the study was 7 companies. The study used a questionnaire method, which was administered to 21 people. The questionnaire consisted of 15 questions in the form of affirmative sentences (statements) with answers using a 5-point Likert scale. Findings: The survey shows that, when implementing process management in the companies under study, there is a definite deficiency in the dissemination of the new concept to all employees, group work and exchange of experiences, as well as the implementation of new decision-making paths, the concept of the internal customer and, finally, a change in the whole company's system of values. Research limitations/implications: The survey was conducted among small and medium- sized enterprises and therefore does not include the perspective of large companies. Practical and social implications: The survey has the potential to contribute to a better understanding by companies of the directions which changes are taking and the direction which these changes may take. It will help to increase companies' process awareness and thus, in the long term, help them to achieve a better competitive position in the market. Originality/value: This study belongs to the current research on process management. In view of the subject of the study, which comprised small and medium-sized enterprises that have recently undergone changes in the area of production logistics, specific new conditions have arisen in these companies that require more detailed analysis. Keywords: process management, reorganisation, production logistics. Category of the paper: research paper.