Cliff Lampe’s research while affiliated with Concordia University Ann Arbor and other places

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Publications (115)


New Opportunities, Risks, and Harm of Generative AI for Fostering Safe Online Communities
  • Conference Paper

January 2025

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17 Reads

Guo Freeman

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Afsaneh Razi

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[...]

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Konstantin Kosta Aal




Interpretability Gone Bad: The Role of Bounded Rationality in How Practitioners Understand Machine Learning

April 2024

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19 Reads

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1 Citation

Proceedings of the ACM on Human-Computer Interaction

While interpretability tools are intended to help people better understand machine learning (ML), we find that they can, in fact, impair understanding. This paper presents a pre-registered, controlled experiment showing that ML practitioners (N=119) spent 5x less time on task, and were 17% less accurate about the data and model, when given access to interpretability tools. We present bounded rationality as the theoretical reason behind these findings. Bounded rationality presumes human departures from perfect rationality, and it is often effectuated by satisficing, i.e., an inclination towards "good enough" understanding. Adding interactive elements---a strategy often employed to promote deliberative thinking and engagement, and tested in our experiment---also does not help. We discuss implications for interpretability designers and researchers related to how cognitive and contextual factors can affect the effectiveness of interpretability tool use.




Online Harassment: Assessing Harms and Remedies

February 2023

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9 Reads

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15 Citations

Social Media + Society

Online harassment refers to a wide range of harmful behaviors, including hate speech, insults, doxxing, and non-consensual image sharing. Social media platforms have developed complex processes to try to detect and manage content that may violate community guidelines; however, less work has examined the types of harms associated with online harassment or preferred remedies to that harassment. We conducted three online surveys with US adult Internet users measuring perceived harms and preferred remedies associated with online harassment. Study 1 found greater perceived harm associated with non-consensual photo sharing, doxxing, and reputational damage compared to other types of harassment. Study 2 found greater perceived harm with repeated harassment compared to one-time harassment, but no difference between individual and group harassment. Study 3 found variance in remedy preferences by harassment type; for example, banning users is rated highly in general, but is rated lower for non-consensual photo sharing and doxxing compared to harassing family and friends and damaging reputation. Our findings highlight that remedies should be responsive to harassment type and potential for harm. Remedies are also not necessarily correlated with harassment severity—expanding remedies may allow for more contextually appropriate and effective responses to harassment.


The Use of Negative Interface Cues to Change Perceptions of Online Retributive Harassment

November 2022

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18 Reads

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7 Citations

Proceedings of the ACM on Human-Computer Interaction

Online retributive harassment refers to a range of abusive online behaviors targeted at offenders with the intent of sanctioning norm violations. Online retributive harassment is common in online interactions, can be devastating in its effect, and is hard to moderate. We examined the role that negative interface cues (i.e., Dislikes, flags) might have in changing people's harassment perceptions to mitigate this activity. We conducted a 4x2 between-subjects experiment (N = 242) to test the effects of interface cues (control with Likes only vs. Dislikes outnumbering Likes vs. Likes outnumbering Dislikes vs. a flag with Likes) and harassment severity (low vs. high) on how people perceive retributive harassment. We hypothesized that Dislikes and flags, despite the presence of Likes, signal social disapproval and descriptive norms against harassment and thus reduce bystanders' belief that retributive harassment is appropriate, deserved, or justified. We found that Dislikes can be effective when they outnumber Likes in high-severity harassment but backfire when outnumbered by Likes. A flag, contrary to popular practice, does not have a significant mitigating effect on perceptions of retributive harassment. We demonstrate the potential of negative interface cues to signal anti-harassment norms to bystanders and discuss alternatives to social media platforms' one-size-fits-all content moderation approach.



Citations (82)


... Partially due to conceptual heterogeneity, there is no universally accepted definition of digital hate targets. 1 Many targets are defined based on their age, gender, sexual orientation, race, ethnicity, religion, physical appearance, disability, and socioeconomic status (Castaño-Pulgarín et al., 2021;Celuch et al., 2023). In general, children and adolescents (Zhu et al., 2021), women (Chen et al., 2020), the LGBTQIA+ community (Schoenebeck et al., 2023), people of color (POC; Keum, 2023), Muslims (Evolvi, 2019), and disabled people (Moral et al., 2022) are considered typical targets from socially non-empowered groups. In recent years, some polarized issues such as the COVID-19 pandemic have given rise to digital hate against societally empowered groups such as politicians, journalists, and academics whose work may include maintaining an online presence and the dissemination of information with broad and diverse online audiences (Farrell et al., 2020). ...

Reference:

Listen to Me! Target Perceptions of Digital Hate: A Scoping Review of Recent Research
Online Harassment: Assessing Harms and Remedies
  • Citing Article
  • February 2023

Social Media + Society

... People may have unrealistic expectations of LLMs and use them inappropriately [76], such as by assuming LLMs are skilled at math simply because they are computational models [93]. People also demonstrate divergent decision-making characteristics, with some preferring to meticulously optimize their decision while others take the satisficing or minimizing paths that allow them to bypass extensive thinking [34,59]. Those who minimize time spent on tasks may be more likely to over-rely on LLM advice, given its perceived completeness and relevance [23]. ...

Interpretability Gone Bad: The Role of Bounded Rationality in How Practitioners Understand Machine Learning
  • Citing Article
  • April 2024

Proceedings of the ACM on Human-Computer Interaction

... (ii) forensics: multiple unrelated accounts used by the same subject can be linked by matching their typing behavior, allowing the identification or shortlisting of malicious users. Such measures could help in contrasting toxicity, hate, and harassment on social networks [5], protecting minors from online grooming [6], preventing the spread of fake news [7] as well as "Wikipedia wars" [8]. (iii) privacy protection: in biometrics, specific patterns in the input data are often associated with demographic groups (such as gender, age, ethnicity). ...

Combating Toxicity, Harassment, and Abuse in Online Social Spaces: A Workshop at CHI 2023
  • Citing Conference Paper
  • April 2023

... While positive popularity metrics signal social endorsement of information (e.g., upvotes, likes), negative indicators of popularity (e.g., downvotes, dislikes) signal disapproval (Lee et al., 2022). However, negative indicators are becoming obsolete and are no longer visible on standard platforms such as https://Reddit.com ...

The Use of Negative Interface Cues to Change Perceptions of Online Retributive Harassment
  • Citing Article
  • November 2022

Proceedings of the ACM on Human-Computer Interaction

... Studies indicate that the context in which violence is depicted influences whether viewers perceive it as acceptable. For instance, Blackwell et al. (2018) concluded that adolescents are more likely to justify media violence if it aligns with their personal experiences or societal norms that they have internalized. This is particularly true when media characters use violence for self-defense or when they are portrayed as heroes. ...

When Online Harassment Is Perceived as Justified
  • Citing Article
  • June 2018

Proceedings of the International AAAI Conference on Web and Social Media

... XAI aims to bridge the gap between complex machine learning models and end-users, particularly in domains where decisions have compliance, ethical, legal, or social implications Kaur et al., 2022;Tull et al., 2024). However, the current landscape of XAI evaluation is fragmented, with metrics used to assess model interpretability and explanation quality remaining inconsistent and subjective (Madsen et al., 2024). ...

Sensible AI: Re-imagining Interpretability and Explainability using Sensemaking Theory
  • Citing Conference Paper
  • June 2022

... As a result, they may also potentially form networks to support each other during hardships. Similar patterns have been reported in other contexts as the collective action of loosely knit online networks of people who never met each other (Poor et al., 2022). In 2020, after laying the foundation for constructing the first Hindu worship place in the capital of Pakistan, extremists spread hate speech against Hindus and vandalized the construction site. ...

Death of a child, birth of a guild: Factors aiding the rapid formation of online support communities
  • Citing Article
  • May 2022

The Information Society

... Work on online trolls (Buckels et al. 2014) found that, compared to other groups, people who liked trolling scored significantly higher on the dark tetrad of personality traits: psychopathy, sadism, Machiavellianism, and narcissism. More recent work that looked at online harassers (Lee et al. 2022) found that impulsivity, reactive aggression, and premeditated aggression were distinguishing characteristics of harassers. ...

Characteristics of People Who Engage in Online Harassing Behavior
  • Citing Conference Paper
  • April 2022

... Amazon Mechanical Turk (MTurk) has been frequently used to recruit participants for online scenario-based studies related to AI technologies (Antes et al. 2021;Kim, Giroux, and Lee 2021;Kaur, Lampe, and Lasecki 2020). We recruited 200 participants from the United States through Amazon Mechanical Turk. ...

Using affordances to improve AI support of social media posting decisions
  • Citing Conference Paper
  • March 2020

... In this theory, anonymity could lead to this loss of control. This loss of control could then lead to deviant behavior, which may violate the community norms that are likely to be targets of moderation on Reddit, and are likely to be removed by moderation [32]. While anonymous editors on Wikipedia are more prone to violating policies related to edit warring, particularly on discussion pages [33], Reddit users engage with the platform for a wider range of activities beyond information sharing and editing [34], [35]. ...

The Internet's Hidden Rules: An Empirical Study of Reddit Norm Violations at Micro, Meso, and Macro Scales
  • Citing Article
  • November 2018

Proceedings of the ACM on Human-Computer Interaction