Chi-Jui Chang’s research while affiliated with Academia Sinica and other places

The ongoing convergence of QoE and QoS studies to give a thorough understanding of the end user has posed numerous exciting possibilities for network and multimedia researchers. However, there is not yet a proper visualization tool that is able to map the many-to-one relationship between QoS metrics and QoE, leaving researchers speechless in the cacophony of traditional two-dimensional diagrams. Although mostly employed in qualitative analysis, we found the radar chart, with a few tweaks, surprisingly suitable for the purpose. In this article, we present our adaptation of the radar chart, and demonstrate in a voice-over-IP context its use in single- and cross-application performance analysis, application recommendation, and network diagnosis.

The ongoing convergence of QoE (Quality of Experience) and QoS (Quality of Service) studies to give a thorough understanding of the end-user has posed numerous exciting possibilities for network and multimedia researchers. However, there is not yet a proper visualization tool that is able to map the many-to-one relationship between QoS metrics and QoE, leaving researchers speechless in the cacophony of traditional two-dimensional diagrams. Though mostly employed in qualitative analysis, we found that the radar chart, with a few tweaks, surprisingly suitable for the purpose. In this article, we present our adaptation of the radar chart, and demonstrate in a Voice-over-IP context its use in single- and cross-application performance analysis, application recommendation, and network diagnosis.

Existing quality of experience assessment methods, subjective or objective, suffer from either or both problems of inaccurate experiment tools and expensive personnel cost. The panacea for them, as we have come to realize, lies in the joint application of paired comparison and crowdsourcing, the latter being a Web 2.0 practice of organizations asking ordinary unspecific Internet users to carry out internal tasks. We present in this article Quadrant of Euphoria, a user-friendly Web-based platform facilitating QoE assessments in network and multimedia studies, which features low cost, participant diversity, meaningful and interpretable QoE scores, subject consistency assurance, and a burdenless experiment process.