Chahna Gonsalves's research while affiliated with King's College London and other places

Publication (1)

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For service researchers, contributing to academic advancement through academic publications is a raison d’être. Moreover, demand is increasing for service researchers to make a difference beyond academia. Thus, service researchers face the formidable challenge of writing in a manner that resonates with not just service academics but also practition...


... Simple and powerful ideas, straightforward methods, and clear writing can heighten the subject matter's appeal for relevant stakeholders such as academics in other fields, business practitioners, the media, policy makers, and the general public (MacInnis et al., 2020). The language used is also likely to affect uptake of the topic among popular writers (Gonsalves et al., 2021). Journalists, consultants, and other professional service providers typically play a brokering role between academia and practice, offering a valuable conduit for disseminating research findings (Roberts et al., 2014). ...