Bill Doolin's research while affiliated with Auckland University of Technology and other places

Publications (70)

Preprint
This paper reports the use of a qualitative methodology for conducting longitudinal case study research on software development. We provide a detailed description and explanation of appropriate methods of qualitative data collection and analysis that can be utilized by other researchers in the software engineering field. Our aim is to illustrate th...
Preprint
Answering the call for alternative approaches to researching project management, we explore the evaluation of project success from a subjectivist perspective. An in-depth, longitudinal case study of information systems development in a large manufacturing company was used to investigate how various project stakeholders subjectively perceived the pr...
Conference Paper
Full-text available
Information systems can be an integral part of environmental management practices enacted in the pursuit of environmental sustainability outcomes. We analyse the specific case of an environmental information system developed by a South Australian environmental regulator. The information system was intended to support efforts to sustain water qualit...
Article
Full-text available
“In this paper, we explain how resettled refugees use information and communication technology (ICT) to respond to their changed circumstances and, in doing so, enhance their well-being and effective participation in a new society. Focusing on three modes of ICT-mediated information practices (ie, orienting, instrumental, and expressive), we identi...
Article
The extraction of unconventional hydrocarbons, particularly through hydraulic fracturing (‘fracking’), has generated both support and opposition in many countries around the globe. Along with arguments about economic benefits, decarbonisation, transition fuels and groundwater contamination, etc., the rapid expansion of this industry presents a pres...
Article
The social inclusion of newly resettled refugees is a significant issue confronting both refugees and their host societies. Information and communication technologies (ICTs) are increasingly viewed as a useful resource in programs that provide settlement services or promote participation in society. This paper moves beyond the conventional discussi...
Chapter
This paper examines some of the issues for critical researchers of information systems (IS) arising from the post-modern turn (Lyotard, 1984; Seidman, 1994). The emphasis of the paper is to explore the increased interest and significance of research styles that have been developed within this genre and their application to IS research. The paper wi...
Chapter
The collection, analysis and interpretation of data are always conducted within some broader understanding of what constitutes legitimate inquiry and valid knowledge (Henwood and Pidgeon, 1993). It is the methodology adopted by a researcher that is the dominant influence on the research process and findings, rather than the methods employed, which...
Conference Paper
The theme for the 2014 IFIP WG 8.2 working conference was ‘Information Systems and Global Assemblages: (Re)Configuring Actors, Artefacts, Organizations’. The motivation behind the choice of the conference theme has been the increasing appreciation of notions of emergence, heterogeneity and temporality in IS studies. We found that the conference pro...
Article
This paper reports the findings of research on the strategic responses of established retailers to the challenges and opportunities offered by the Internet and the development of electronic commerce (e-commerce). The paper presents a framework for categorizing Internet strategies based on a review of the literature on Internet retailing. It then il...
Book
Full-text available
This book constitutes the refereed proceedings of the IFIP WG 8.2 Working Conference on Information Systems and Organizations, IS&O 2014, held in Auckland, New Zealand, in December 2014. The 14 revised full papers presented were carefully reviewed and selected from 28 submissions. The papers are organized in the following topical sections: IS/IT im...
Article
The authors highlight six different ways in which change-as-translation has been conceptualized using discourse theory within organization and management studies. They suggest that this is helpful in understanding the processes whereby change is actually accomplished. In doing so, they compare and contrast the different approaches to translation an...
Article
This article considers the protests through which a group of New Zealand women—MAdGE (Mothers Against Genetic Engineering in Food and the Environment)—enacted a campaign against genetic modification in food. Referring to the predominant visual/symbolic makeup of its efforts to communicate an alternative perspective on the research involved, the art...
Article
Answering the call for alternative approaches to researching project management, we explore the evaluation of project success from a subjectivist perspective. An in‐depth, longitudinal case study of information systems development in a large manufacturing company was used to investigate how various project stakeholders subjectively perceived the pr...
Article
Information systems (IS) development is a complex organisational activity involving multiple stakeholders who interact with various artefacts in order to facilitate understanding and cooperation across diverse knowledge domains. A considerable body of work has analysed such artefacts as boundary objects, focusing on their interpretive flexibility a...
Article
We outline a process approach for conducting qualitative research on how contemporary information systems (IS) development is enacted in practice. The approach involves a longitudinal case study to obtain rich data from which a detailed process narrative is produced. The narrative is informed by a conceptual model of IS development as situated soci...
Chapter
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This chapter presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization-environment framework of the contextual influences on tech...
Article
Full-text available
This paper reports the use of a qualitative methodology for conducting longitudinal case study research on software development. We provide a detailed description and explanation of appropriate methods of qualitative data collection and analysis that can be utilized by other researchers in the software engineering field. Our aim is to illustrate th...
Article
This paper examines a controversial research programme aimed at the production of transgenic cows in New Zealand. It emphasizes the contested representation of the research, in its promotion, in its governance, and in the opposition sparked amongst environmentallanti-genetic modification groups and within the Māori community. The paper contends tha...
Conference Paper
This paper reports the findings of a case study of a collaborative network formed to develop and promote a healthcare information portal. We utilize prior research on the role of resources and capabilities in achieving competitive advantage to develop a conceptual framework of the resources and capabilities needed to sustain collaborative networks....
Article
Full-text available
Focus groups were used to analyse Christian lay public understanding of preimplantation genetic diagnosis (PGD), a relatively new biomedical practice. The paper explores how this often controversial genetic technology was contextualised and interpreted through the intersection of religious values and beliefs, secular and cultural knowledges, and li...
Article
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization-environment framework of the contextual influences on tech...
Article
Purpose – The purpose of this paper is to present an exploratory analysis of how key actors in three New Zealand regional tourism organizations interpret various local and general contextual conditions in accounting for website development, and how such sense-making is likely to have shaped the configuration of generic web technology in each organi...
Conference Paper
In this paper, we analyze the roles of project-related documents as mediating artifacts in contemporary IS acquisition and development. We draw on a range of theoretical concepts to propose four ways in which documents are implicated in IS development through (1) the translation of meaning and interests, (2) in boundary-spanning knowledge transfer,...
Chapter
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This chapter presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization-environment framework of the contextual influences on tech...
Article
Full-text available
A survey of New Zealand organisations with 200 or more full-time employees was undertaken in order to obtain an updated assessment of IS development practice. Over the period surveyed (2001-2003), larger organisations (500 or more FTEs) or those with larger IS functions (10 or more IS FTEs) undertook significantly more IS projects, more expensive p...
Chapter
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization- environment framework of the contextual influences on tec...
Chapter
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization- environment framework of the contextual influences on tec...
Article
Many organizations form collaborative ICT-enabled networks in order to improve their performance, and we generally understand their motives and benefits in doing so. However, there is little empirical research that focuses on how collaborative relationships are sustained over the longer term. This paper is a first step in addressing this deficiency...
Article
Full-text available
Purpose – The paper's aim is to reflect on the progress of the journal Qualitative Research in Accounting & Management since its inception in 2004. Design/methodology/approach – The paper reviews the type of contributor to the journal, the subjects published and the qualitative research approaches covered in the journal. Findings – QRAM has an in...
Chapter
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization- environment framework of the contextual influences on tec...
Article
The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization-environment framework of the contextual influences on tech...
Chapter
This paper develops a research model of the importance of consumers’ perceived risk and the Internet shopping experience in the online purchasing behavior of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived risk and perceived benefits of Internet shopping were found to be significantly a...
Article
Full-text available
User participation in IS development has become an established practice perceived to improve both the development process and its outcomes. Recently, however, Markus and Mao (2004) have highlighted the need to revisit user participation in light of the changing IS development environment. A survey of New Zealand organisations with 200 or more full-...
Article
Full-text available
Purpose – The purpose of this research is to obtain an updated assessment of the use of standard methods in IS development practice in New Zealand, and to compare these practices to those reported elsewhere. Design/methodology/approach – A web-based survey of IS development practices in New Zealand organisations with 200 or more full-time employees...
Article
Full-text available
XBRL is an emerging innovation that has the potential to play an important role in the electronic production and consumption of financial information. Since the organizational adoption of XBRL is not well understood, we use an exploratory approach grounded in qualitative data to provide an analysis of the reasons for its relatively limited uptake i...
Article
Full-text available
This article analyses the discursive practices of scientists engaged in controversial science in their narrated accounts of encounters with activists. It explores what happens when scientific credibility and authority are challenged in a public debate on the benefits and risks of such science. The aim is to understand how scientists discursively ne...
Article
Full-text available
Purpose: The purpose of this study was to obtain an updated assessment of the use of standard methods in IS development practice in New Zealand, and to compare these practices to those reported elsewhere. Design/methodology/approach: A Web-based survey of IS development practices in New Zealand organisations with 200 or more full-time employees was...
Chapter
This paper develops a research model of the importance of consumers’ perceived risk and the Internet shopping experience in the online purchasing behavior of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived risk and perceived benefits of Internet shopping were found to be significantly a...
Conference Paper
Purpose – The adoption of XBRL presents new opportunities for considerably enhancing the business information supply chain. However, its diffusion has proved to be very challenging. The purpose of this paper is to draw upon stakeholder and social network theories to evaluate issues surrounding the diffusion of XBRL in Australia. Design/methodology/...
Article
This chapter presents a research model of the determinants of online purchasing behaviour. The model assesses the importance of various dimensions of perceived risk and the Internet shopping experience in the online purchasing behaviour of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived...
Article
Full-text available
This paper develops a research model of the importance of consumers’ perceived risk and the Internet shopping experience in the online purchasing behavior of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived risk and perceived benefits of Internet shopping were found to be significantly...
Chapter
This paper discusses the shaping of Website development in four New Zealand regional destination marketing organisations. It explores the social and political processes through which the generic Web technology was adopted and adapted within the local situations of these individual tourism organisations. In addition, the paper illustrates the someti...
Article
This paper presents an analysis of the implementation of a large information system in a New Zealand hospital. The system was intended to monitor and scrutinize clinical activity, and management hoped to influence clinical behaviour through the increased visibility afforded by the system. However, doctors were not the passive subjects of a computer...
Article
eXtensible Business Reporting Language (XBRL) is an emerging technology that has the potential to play an important role in the production and consumption of financial information. This research note provides a basic understanding of how XBRL works and who the major stakeholders involved in its use are. It also suggests a number of issues associate...
Article
This article develops an understanding of organizational change predicated on the idea of organization as a performance or an effect, rather than a stable social structure. It uses the concept of 'narratives of ordering' to make sense of the processes that constitute organizations and the various mechanisms of ordering and organizing employed by or...
Article
The information-intensive nature of the tourism industry suggests an important role for the Internet and Web technology in the promotion and marketing of destinations. This paper uses the extended Model of Internet Commerce Adoption to evaluate the level of Web site development in New Zealand's Regional Tourism Organisations. The paper highlights t...
Article
Recent reform of the healthcare sector in New Zealand involved the corporatization of public hospitals, and the contractualization of social relations between and within institutions. Various attempts were made to incorporate hospital clinicians within some system of organizational control in order to make them accountable for the resources consume...
Article
Full-text available
This paper reports the findings of a Web-based survey of 700 New Zealand Internet users. The survey was designed to explore the importance of perceived consumer risk and the Internet shopping experience in the online purchasing behaviour of Internet users. Both perceived consumer risk and loss of social interaction in Internet shopping were found t...
Conference Paper
The information-intensive nature of the tourism and travel industry suggests an important role for Web technology in the promotion and marketing of destinations. This paper evaluates the level of Web site development in Asia-Pacific Regional Tourism Organisations. The study uses the extended Model of Internet Commerce Adoption (eMICA) (Burgess and...
Article
In a corporatized New Zealand public hospital, senior management introduced a strategy of ‘clinical leadership’ intended to incorporate clinicians more fully within some system of organizational control, and to make them accountable for the resources consumed as a consequence of their treatment decisions. An organizational restructuring created sem...
Article
Full-text available
Little is known of how accounting is used in the home, or about the potential relevance of business-like techniques in this domain. This paper reports findings from an exploratory study into the practices of home accountants. Ten cases based on interviews with both accountants and lay people were used to investigate four broad areas of accounting p...
Article
This paper discusses the implementation of a casemix accounting system within a large New Zealand public hospital. In the context of healthcare, casemix accounting systems are involved in attempts to increase the cost-consciousness of clinicians through the rationalization and codification of clinical activity. The paper considers the power effects...
Article
This paper discusses the use of a ‘casemix’ information system to rationalise and scrutinise clinical activity in a corporatised New Zealand hospital. The implementation of the casemix system was part of a management strategy to influence clinician behaviour by making visible the financial implications of clinical decisions. Clinicians were able to...
Article
In this paper, the notion of a sociotechnical network is used to illustrate the mutuality of technology and organisation. The paper tells the story of the proposed implementation of an executive information system in a newly corporatised hospital. In order to build a coherent and stable network, diverse interests of heterogeneous actors had to be a...
Article
This paper argues that interpretive researchers need to consciously adopt a critical and reflective stance in relation to the role that the information technologies which they describe play in maintaining social orders and power relations in organizations The concern of the paper is to highlight potential shortcomings in the treatment of technology...
Article
This paper argues that interpretive researchers need to consciously adopt a critical and reflective stance in relation to the role that the information technologies which they describe play in maintaining social orders and power relations in organizations. The concern of the paper is to highlight potential shortcomings in the treatment of technolog...
Article
Recent health reform in New Zealand has transformed public hospitals and related health services into Crown Health Enterprises (CHEs), which have a statutory objective to operate as successful and efficient businesses. Examines managerialist interpretations of a proposed executive information system (EIS) at one CHE. Arguably, the use of computeriz...
Article
Full-text available
The purpose of this paper is twofold. The first part introduces a theoretical argument from Giddens to help explain the way in which accounting systems and systems of accountability have changed abruptly in New Zealand’s health care sector. The changes are proceeding, surrounded by controversy and the second part used Habermas’s theory of communica...
Article
Traditional definitions of decision support systems emphasise their support role in individual decision making and utilise notions of rational choice. By considering decisions as an organisational activity, the interpretation of decision support systems use in organisations can move beyond this technical rational understanding, to include potential...
Article
Full-text available
This paper discusses the differences between a positivist research philosophy and one which is increasingly emerging in IS research - an interpretive research philosophy, as they relate to case research, by examining selected case studies drawn from recent published IS case research. Each perspective places a different emphasis on case research, re...
Article
This paper reports the findings of research on the strategic responses of established retailers to the challenges and opportunities offered by the Internet and the development of electronic commerce. The paper identifies a range of factors that influence the adoption of Internet retailing and presents a simple framework for categorising Internet st...
Article
Full-text available
eXtensible Business Reporting Language (XBRL) is an XML-based innovation which has the potential to play an important role in the production and consumption of financial information. In this paper, in-depth interviews are used to explore a range of issues surrounding the adoption of XBRL in Australia. Drivers that promote successful adoption of XBR...

Citations

... Pozzebon e Petrini (2013, p. 53), apontam que "as abordagens críticas se concentram mais explicitamente na dinâmica do poder e ideologia que cercam as práticas sociais", e indicam a possibilidade de "utilizar o termo "crítico" sem vinculálo a Habermas ou a Escola de Frankfurt". Consoante a essa fala, Doolin (1998), destaca que ser crítico pode implicar, simplesmente, em questionar certas premissas inerentes ao status quo, ser criticamente reflexivo, utilizando outros quadros teóricos que não os mais ortodoxos. ...
... According to the United Nations High Commissioner for Refugees (UNHCR), refugees are 50% less likely than the general population to have a telephone with internet access and 29% of refugee families do not have a telephone (Grandi, n.d.). An expanding literature has emphasized the critical importance of digital media for enabling refugees opportunities for education (Díaz Andrade & Doolin, 2018), employment (Alencar, 2017), health (O'Mara, 2012), and sociocultural interactions (Witteborn, 2018). Considering that 85% of refugees around the globe are in developing countries, many of whom are in extreme poverty (UNHCR, 2018), it is possible to understand the concern of the UN High Commissioner for Refugees, Filippo Grandi, stating that "connectivity is not a luxury, it is a lifeline for refugees" (WEFORUM, 2017). ...
... Nowadays, satellite monitoring is increasingly used along with the traditional ground-based methods of observing the state of landscapes (Bloomfield, Doolin 2017;Mjachina et al. 2018). The advantages of remote monitoring of land cover based on satellite images are the scale of research and the possibility of obtaining a variety of operational or archival information about the state of natural components. ...
... Closing the gap in the digital divide can largely benefit social welfare. For example, prior studies have found that bridging the digital divide can enhance the capabilities of servicedisadvantaged groups (Srivastava and Shainesh 2015), help refugees be socially connected (Andrade and Doolin 2016), and help disadvantaged groups find jobs by providing them with technology skills Atasoy et al. (2021). However, closing the digital divide can be challenging. ...
... In the IS field, the term assemblage has become increasingly popular, particularly among scholars of sociomaterial studies (Cecez-Kecmanovic et al., 2014;Doolin et al. 2014;Leonardi, Nardi, & Kallinikos, 2012), who use the term assemblage not to denote a theoretical concept but rather in a commonsense fashion to refer to arrangements of any mix of social and material elements. Orlikowski (2009), for instance, presents assemblages as synonymous with entanglements, configurations, networks, and associations. ...
... Foucault's study of the articulation between regulatory system and disciplinary institutions grounds a critical method to analyse the transformation of control processes, which suggests to transcend the purely institutional standpoint and to emphasize: the rationality/purpose of the institutionalizing scheme, the eventually unanticipated effects of it, the positive usage of these effects, and the formalization of a new globalizing rationality/purpose made possible by this usage and absorbing it (Foucault, 1984). This standpoint is then obviously adapted to study the resistance mechanisms to the deployment of control processes underlying ERP within extended organizations (Beckett, 2011, Clegg, Courpasson, & Phillips, 2006, Doolin, 1998. More generally, Foucault's analysis leads to doubt on the relevancy for extended organizations of IS paradigms based on purely disciplinary mechanisms: top-level management fixing "transcendental" norms for data quality, deployment of "institutionalizing" control frameworks based on established business processes based on the deployment of rigid ERP strategies and the allocation of rights/accounting to a restricted number of hierarchically controlled individuals, unformalized data exchanges within intra-, inter-or trans-organisational networks based on shared or competitive interests. ...
... ANT seeks to explain how different actors, irrespective of their positions in the network, if removed or added, will affect the function of the whole network (Doolin and Lowe 2016). Human actors act and interact through material objects that introduce their own effects and thus become something more than mere tools. ...
... Prior studies in the IS literature also support the above arguments. In a study of the implementation of nursing IS, Doolin and Mcleod [20] found that the new systems challenged a strong professional nursing culture and a distinctive collective identity held by nurses. as a result, the new IS were not welcomed. ...
... Different components of perceived risk are uncertainty, consequences, the amount at stake, inherent risk, handled risk, as well as various possible losses such as financial, psychosocial, physical, performance, and time loss (Hussain et al., 2017). Many studies suggested that perceived risk is greater in an online environment than in an offline environment (Doolin et al., 2006;Drennan et al., 2006;Pires et al., 2004;Alhidari et al., 2015). The system of security has a great effect on the adoption of E-WOM (Law and Leung, 2002;Law and Wong, 2003;Wang and Wang, 2010). ...
... In order to strengthen the validity and coherence, and considering the epistemological proximity to the interpretivism -which, according to Doolin and Mcleod (2005), represents the epistemological line closest to the critical chain -this study follows the set of procedures described by Klein and Myers (1999), which are the hermeneutic circle, contextualisation, interaction between researches and subjects, abstraction and generalisation, dialogical reasoning, multiple interpretations and suspicion. ...