Armin Heinzl’s research while affiliated with Mannheim University of Applied Sciences and other places

... More broadly speaking, the application of RPA has an overall effect on the overarching socio-technical system. which can be understood in terms of task, human, technology, and structure (Heinzl et al. 2024). The deployment of RPA can be considered a socio-technical change which impacts all four components. ...

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Robotic process automation – research impulses from the BPM 2023 panel discussion

... Digitalisierung und Nachhaltigkeit werden die zwei großen Veränderungsbeschleuniger der kommenden Jahre sein und dazu führen, dass sich die Regeln für die Unternehmenswelt ändern. Somit ist digitale Transformation weit mehr als die Digitalisierung von bestehenden Prozessen in einem Unternehmen (Staudt 2019). Digitale Transformation bedeutet, dass Unternehmen ihre Unternehmensstrategie und Denkweise hinterfragen und ggf. ...

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Die Interdependenz von Digitalisierung und Nachhaltigkeit als Chance der unternehmerischen Transformation

... Studying the interaction between workers and digital AA is crucial due to their growing integration across various work environments. Their versatility and widespread application in transportation, healthcare, customer service, sales and knowledge work underscore their potential impact on processes and decision-making in different workplaces (Jussupow et al., 2024;Vanneste and Puranam, 2024). ...

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From challenges to opportunities: navigating the human response to automated agents in the workplace

... While this simulation and the subsequent de novo implementation of an MSU service in the city of Mannheim are the first steps in this endeavor, whose financial feasibility has already been demonstrated [10], the meaningful expansion of the catchment area will subsequently follow. Our findings suggest that MSU utilization is generally scalable to and beneficial for novel scenarios beyond those already established, which in turn will deliver important lessons for the continuous refinement of MSU-related organizational and procedural aspects. ...

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The impact of an MSU service on acute stroke care in a middle-sized city: a simulation-based analysis

... However, in the wake of digitization and the COVID-19 pandemic, remote working via technology-mediated conferencing has emerged as the new status quo for collaboration in new product development (Marion & Fixson, 2021). While many companies rely on VC platforms such as Zoom and Microsoft Teams, these tools often lead to unintended adverse consequences like Zoom fatigue (i.e., exhaustion due to nonverbal overload), low participation within meetings (Bailenson, 2021;Seitz et al., 2024), and low creativity (Brucks & Levav, 2022). This, in turn, poses a risk to firm performance, as high creativity is crucial for maintaining a competitive edge through innovativeness (Im & Workman, 2004). ...

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What Remains When Novelty Wears Off? The Impact of Repeated Exposure to Metaverse Meetings on Creativity

... The development perspective on scaling includes computational resources, infrastructure (such as development workbench or data storage and extraction tools), data governance and strategy, technical skills and roles, security, as well as D&A Page 5787 technology management aspects (Kreuzberger et al. 2022;Grebe et al. 2023). ...

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Scaling Data & Analytics -a Framework Perspective, Practical Implications and Future Research Agenda

... In addition to skeptical uses, which focus on comparatively basic aspects such as research and text-based activities, patterns such as the optimistic or enthusiastic frames seem to actively aim to integrate the technology into everyday life, which is also confirmed by the statement that GenAI is attributed the ability to perform many tasks and is seen as an assistant or a replacement. This coincides with approaches to HI described by Dellermann et al. (2019) and represents a possible team-AI scenario described by Zercher et al. (2023). ...

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Framing Patterns of Generative AI: An Exploratory Survey of Utilization, Benefits, and Challenges

... Manipulation thus operates at the partnership level. In support of this idea, prior research has shown that platform owners can bend ecosystem rules and standards to achieve desirable partnership-level results (Lueker, Foerderer, & Heinzl, 2018). For example, a platform owner can repurpose its partner program to grant specific complementors preferential access to resources (Huber et al., 2017). ...

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Power dynamics in software platform ecosystems

... However, implementing personalization in a way that respects user privacy and avoids intrusive behaviour is an ongoing challenge. Balancing the system's adaptability with respect for user autonomy and data security is crucial for building trust and ensuring long-term user engagement with multimodal systems [196][197][198][199]. Table 5 recaps the critical challenges discussed in this section. ...

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Multimodal Interaction, Interfaces, and Communication: A Survey

... Table 6 indicates CFA results and thresholds. As all calculated values are lower than boundary levels (Byrne, 2011;Amirul et al., 2022;Kude et al., 2023), the generated factor structure model in this study was considered a good fit. ...

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To internalize or not? Addressing key differences between Turkish migrant and native workers in construction employment