January 2010
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Metalurgia International
In order to reach the objectives related to the continuous quality improvement into the public institutions, the human resources management has to comprise a permanent measurements assembly for a high level of employee's performances. Into the quality's strategy the performance consolidation policy consists of four elements: participative management, empowerment, recognition and prizes, work satisfaction. These represents the "fuel" of the Quality Management System (QMS) and relays on the board engagement and involvement, identifying (bringing up to date) the law inquiry, the clients requirements (and of stakeholders) and on the increasing the employees implication.