Amrik S. Sohal's research while affiliated with Monash University (Australia) and other places

Publications (220)

Article
Full-text available
This study examines direct and indirect effects among stakeholder pressure, green dynamic capabilities, green innovation, and performance of emerging market small and medium-sized enterprises (SMEs). Using survey questionnaires, we collected multisource data from 248 SMEs in the manufacturing sector. We used the partial least squares (PLS) path mod...
Article
Purpose This paper examines the influence of change leadership on organizational culture and change management practices in public sector firms in the United Arab Emirates (UAE). It also examines the mediating role of organizational culture on the interactions between leadership and change management programs in the organization. Design/methodolo...
Article
Purpose This paper aims to examine a research model that links knowledge sharing enablers, processes and outcome dimensions in law enforcement in the United Arab Emirates (UAE). It attempts to examine the impact of knowledge self-efficacy and top management support on knowledge donating and collecting. It also attempts to examine the effect of thes...
Article
Due to the increasing level of supply risk, it is imperative to obtain a better understanding of the nature of risk which is a premise to developing well-grounded risk mitigation strategies. This paper examines how to mitigate supply risk enlightened by discussing the concept of risk in association of three closely related concepts which are uncert...
Article
Full-text available
A systematic literature review identified 41 studies, including four reviews, reporting on process redesign interventions in hospitals. Success factors for the changes included mechanisms to facilitate participation throughout the process, clearly documented protocols and expectations for the health professionals which were supported by education,...
Article
Full-text available
This paper presents the key findings from an in-depth case study analysis of a mega transportation infrastructure project with respect to project management practices and stakeholder influence. The project examined is a major highway constructed in the United Arab Emirates. Data was collected using multiple methods including document examination, f...
Article
This study investigates the unique and complementary effects of manufacturing technologies and lean practices on operational performance of manufacturing firms. Despite the importance of understanding how various resources are interrelated within firms, there have been few studies focusing on this area. Using data collected from 186 manufacturing p...
Article
This paper explores organisational orientations related to research and development/technology commercialisation and their influence on technology commercialisation performance. A number of hypotheses are tested using structural equation modelling using data collected through a quantitative survey. The hypothesis that customer orientation and innov...
Article
Full-text available
Purpose: The purpose of this paper is to determine the readiness factors that are critical to the application and success of lean operating principles in healthcare organizations through a review of relevant literature. Design/methodology/approach: A comprehensive review of literature focussing on lean and lean healthcare was conducted. Finding...
Article
External involvement in new product development (NPD) has received increasing attention from both academicians and practitioners in recent years. While external involvement has been studied extensively, the academic understanding on how external involvement influences firm performance and the role of time-to-market of new products is still very lim...
Article
In a rapidly globalising world, leaders face complex sustainability and cross-cultural challenges, confronting the realities of colliding cross and trans-disciplinary cultures on a daily basis. The literature suggests that global leaders need to cultivate global mind-sets to lead in the current era of speed and connectivity. The purpose of this pap...
Chapter
Full-text available
We compare trends in the use of 3PLs (Third Party Logistics Providers) in the Asia-Pacific region, mostly among four countries: Australia, India, Malaysia, Singapore. These comparisons are based upon published results and surveys by us and by other researchers. The enhanced use of outsourcing is related to the growth of Manufacturing and Logistics...
Article
Purpose ‐ The purpose of this paper is to describe collaboration between businesses, universities and industry associations in Australia with the aim of developing an appropriate set of competencies for supply chain professionals. Design/methodology/approach ‐ Three related initiatives are described involving questionnaire surveys (Initiatives 1 an...
Article
Along with increasing supply chain risks due to economic and environmental changes, it is imperative to answer the question of how to reduce supply chain risks. This study examines supply chain collaboration as a risk mitigation strategy. The study examines three types of risks, namely supply risk, demand risk and process risk in relation to three...
Article
Full-text available
Purpose ‐ The purpose of this paper is to examine the major management issues that impact on mega transportation infrastructure projects in the United Arab Emirates (UAE) and identify the factors that cause unsuccessful project completions. The paper further seeks to identify the changes that can be made to improve project success. Design/methodolo...
Article
This article investigates the linkage between the total quality management (TQM) practices and the learning organisation (LO) in the manufacturing sector from the context of a developing nation. The empirical data were gathered from 206 Malaysian manufacturing organisations that have been ISO 9000 certified through the use of structured questionnai...
Article
To extend new product development (NPD) research, this study proposes and tests a theory of complementarities between information technology (IT) implementation and customer orientation. In addition, this study provides a fine-grained analysis of associations between various aspects of customer orientation and time-to-market of new products. The da...
Article
Full-text available
Purpose – The paper aims to discuss the need to balance selflessness and self-interest issues in outsourcing decisions. This discussion is timely given the tensions that currently exist between those who want off-shore outsourcing to continue as a means for increasing international trade, and those who only want to conduct business on-shore. Design...
Article
This article proposes a taxonomy of outsourcing decision models. The proposed taxonomy may assist practitioners in their decision-making and researchers in the identification, evaluation and classification of decision models. Further, this article also provides an overview and evaluation of existing outsourcing decision models, and assesses them fo...
Article
Australia has a high level of cultural diversity, particularly within the manufacturing sector. Yet the management of cultural diversity in Australia has only been mediocre. The aim of this study was to examine whether human resource diversity management practices in the Australian manufacturing sector have improved since the previous study by D’Ne...
Article
This paper examines developments in human resource management (HRM) in a Chinese hi-tech enterprise established by a leading higher educational institution. The case study describes the initial weaknesses in the human resource (HR) function and then applies a HRM model to the actual HRM practice. This has resulted in significant improvements of the...
Article
Full-text available
Purpose – The purpose of this paper is to examine the extent to which lean management practices are adopted by manufacturing organizations in Thailand and their impact on firms' operational performance. Design/methodology/approach – Using a survey questionnaire, data were collected against 13 lean practices from 187 middle and senior managers belo...
Article
Most of the studies in knowledge management (KM) argue for leadership as a vital success factor for any initiative. Top management leadership enables the effective promotion of knowledge sharing by creating an appropriate organisational culture, and making arrangements for corresponding policies and procedures across the organisation to facilitate...
Article
Purpose – The purpose of this paper is to explore the factors that lead to consulting success in the enterprise software environment and thereby develop a refined consulting services maturity (CSM) model which includes prioritised best practices grouped under eight key focus areas (KFAs). Design/methodology/approach – The research is conducted amon...
Article
The implementation of information technology (IT) for supply chain management (SCM) is becoming more and more important in the context of an increasingly globalized and competitive economy. IT, by providing timely, accurate, and reliable information, has greatly improved supply chain performance (SCP). This study aims to investigate the relationshi...
Article
The implementation of information technology (IT) for supply chain management (SCM) is becoming more and more important in the context of an increasingly globalized and competitive economy. IT, by providing timely, accurate, and reliable information, has greatly improved supply chain performance (SCP). This study aims to investigate the relationshi...
Article
While there is substantial evidence from manufacturing industries, there is limited empirical evidence demonstrating the relationship between factors associated with a Six-Sigma quality program and the performance of organisations in the health sector. In this paper we examine this relationship, drawing on data obtained from the Royal Victorian Eye...
Article
b>Purpose : – This paper seeks to examine the adoption of an environmental management system (EMS) in government departments involved in one Australian state and identify the key factors that contribute to successful adoption. Design/methodology/approach : – Data were collected through semi-structured interviews conducted with environmental coordi...
Article
Although much has been said about people being the primary resource in an organisation practising Total Quality Management (TQM), this area has been neglected by many companies implementing TQM. This paper presents a detailed case study of an Australian organisation that is recognised as a ‘quality’ company and discusses a number of issues relating...
Article
Based on two in-depth case studies, this paper contributes to our understanding of IT outsourcing by government agencies. One of the agencies studied considered IT outsourcing to have been a successful initiative and the other considered it to be a failure. While there is no set formula that would ensure success in an outsourcing arrangement, the s...
Article
Purpose – The purpose of this paper is to explore the contribution of production and operations managers (POMs) and logistics managers (LMs) in improving manufacturing and service operations, comparing experiences in Australia and Britain. Design/methodology/approach – The findings are based on surveys of the two occupations in the two countries. T...
Article
Full-text available
Purpose – The purpose of this paper is to present a comparative study on the impact of manufacturing strategies and resources on innovation performance in two newly industrialised countries in the South East Asian region, Thailand and Vietnam. Design/methodology/approach – A quantitative approach was employed. The survey data was drawn from 95 Thai...
Article
This paper examines the findings of a field study on supply chain initiatives in 12 Australian companies. The companies were all recipients of Australian government assistance aimed at enhancing supply chain and global competitiveness in the Textiles, Clothing, Footwear and Leather (TCF&L) industry. The government assistance in this instance concer...
Article
The paper examines the adoption of advanced manufacturing technology (AMT). The general proposition is that the adoption of AMT reflects an interactive learning process, which is described by the extant use of AMT, firm-specific AMT knowledge accumulation, and the transfer of AMT ideas among networks of firms, suppliers, industry associations and g...
Article
Full-text available
Purpose – The aim of this research is to undertake a comparative analysis on the use of third party logistics (3PL) services by manufacturing firms in Singapore and Malaysia. Design/methodology/approach – This study is based on a questionnaire survey conducted in Singapore and Malaysia in 1998 and 2000, respectively. The paper addresses key issues...
Article
Purpose – The purpose of this paper compares the experience of organizations in Australia and Singapore with respect to the multidimensionality of TQM and its relationship with quality performance and innovation performance. Design/methodology/approach – A survey was initially conducted in Australia and replicated in Singapore using the same questi...
Article
This paper presents an empirical study which examines the co-alignment between Total Quality Management (TQM) and technology/research and development (R&D) management in predicting organizational performance in terms of quality and innovation. This study improves our understanding of the relationship between TQM and innovation based on the followin...
Article
Purpose – The purpose of this study is to examine consumer perceptions of their shopping experience in a retail environment. Design/methodology/approach – Based on the literature, a model of relationship strength is developed and empirically tested with a sample of consumers in a chain departmental store setting in Victoria, Australia. The model in...
Article
The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies...
Article
Purpose – The purpose of the paper is to provide a contextual basis for the supply chain activity of the generic Australian cereal products supply chain. It identifies the business-environment factors underpinning the cereal products supply chain efficiency. It also further highlighted the complex nature of the extended supply chain and all the fac...
Article
Purpose – To examine the relationship of performance in advanced manufacturing technologies (AMT) to the levels of AMT investments and planning and implementation activities in two regions of America: Anglo-Saxon (USA and Canada) and Hispanic (Mexico and Costa Rica). Design/methodology/approach – Survey methodology was employed to collect data. The...
Article
This paper presents an empirical study which examines the co-alignment between Total Quality Management (TQM) and technology/research and development (R&D) management in predicting organizational performance in terms of quality and innovation. This study improves our understanding of the relationship between TQM and innovation based on the followin...
Article
Purpose – The aim of this research was to ascertain the current roles and responsibilities of logistics managers in two countries, how they compare their situation with other managers and to identify the types of knowledge and experience that would assist them to develop their careers. Design/methodology/approach – This paper compares the results o...
Article
The automotive manufacturing industry is an extremely competitive one. Many companies are focusing on their supply chains for sources of competitive advantage. This paper presents the findings of an exploratory study that examined contemporary issues related to supply chains in the Australian automotive manufacturing industry. Data from interviews...
Article
Supply chain performance is impacted by several factors beginning with the plant location decision. Existing literature has tended to predominantly emphasize quantitative factors such as transport costs, exchange rates, labour rates and taxes. While there are existing models that capture qualitative variables, there is limited research linking thes...
Article
b>Purpose – Management systems and standards have become a key part of the organisation's lifeline and a prerequisite for survival in the twenty-first century. Systems for quality environmental and occupational health and safety (OHS) now form the three main pillars of the organisation, the fourth one being financial accounting. In light of the inc...
Article
b>Purpose – The purpose of this paper is to present a framework for environmental management system (EMS) adoption which can be used by managers to enable them to achieve a faster, smoother, effective and sustainable EMS implementation. This is termed by the authors as “successful” EMS implementation. Design/methodology/approach – The framework pre...
Article
This paper examines the design and implementation of an effective process of operations and logistics strategy. A process called Strategic Operations and Logistics Planning (SOLP) is developed from the Manufacturing Audit Approach to encompass operations, both internal to enterprises, and across the extended enterprise. The paper posits that SOLP c...
Article
Addresses the key question of whether there is a link between quality management practices and innovation performance. Presents an empirical case study of a large manufacturing firm in Australia that has been successfully maintaining its competitive advantage and growth. Analysis of the research findings suggests five major lessons that can be lear...
Article
Full-text available
This paper examines the respective roles of trading partner relationships and innovation management practices in predicting product and process related innovation performance. The empirical data were drawn from 194 Australian managers. Data analysis using structural equation modelling indicates that supplier relationships and customer relationships...
Article
This paper examines the multidimensionality of TQM in association with organizational performance. The primary proposition examined in this study is that TQM embodies two different models of practices, mechanistic and organic, with each showing a different role in the association with two different types of performance, quality and innovation. Usin...
Article
Full-text available
The importance of the logistics function has increased dramatically at many firms as comparative priorities have shifted from production quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies on the implementation of TQM practices in the logistics function. This paper examines the implementation of...
Article
Electronic business is based on using computers and networks in all aspects of business. This new business concept is developing its own culture, which faces many ethical dilemmas. One is the role of the chief information officer (CIO). As a leader of information technology application in the organisation, the CIO's ethical behaviour influences the...
Article
The decision to adopt environmental management system (EMS) and to develop effective implementation strategies has engrossed managers at all levels and in all types of organisations in recent years. Some organisations have claimed that environmental issues have been determining their bottom-line and business performance in the market place. This pa...
Article
This article examines the careers and changing roles of British production and operations managers through three surveys covering the last quarter of the twentieth century. Careers are examined in terms of both their organisational context and the subjective experiences of those who have chosen this field, during a period of great turbulence for ma...
Article
This paper presents a case study on the implementation of quality management programmes and initiatives in one manufacturing company in Australia, which has lasted for more than two decades. Using data collected through in-depth interviews, the case study describes how the company progressed from an earlier initiative based on quality control to th...
Article
The implementation of various management systems and standards has become an important activity for organisations irrespective of their size, sector or nature of the business. Even with a history of implementing change across the organisation, managers continue to experience resistance and challenges when implementing and maintaining the systems/st...
Article
The aim of the paper is to examine three organisations based in Hong Kong and determine if they have the appropriate characteristics of a learning organisation based on Garvin's five building-blocks model. The structure of the paper is broken up into three sections. The first addresses the concept of organisational learning. The second examines the...
Article
As we move into the new millennium, organisations are increasingly turning to the logistics function to gain competitive advantage. This implies that qualified and ambitious logistics managers will be required to achieve strategic organisational objectives. This paper seeks to assess Logistics Managers' perceptions of their profession. More specifi...
Article
This empirical study examines the relationship between total quality management (TQM) and innovation performance and compares the nature of this relationship against quality performance. The empirical data were obtained from a survey of 194 managers in Australian industry encompassing both manufacturing and non-manufacturing sectors. The structural...
Article
The aim of this paper is to explore the reasons why businesses, having adopted total quality management (TQM), fail to sustain their reforms over time. In order to gain insights into the pressures that, despite good intentions, can make full implementation of TQM problematic, a case study approach is used. The research indicates that a lack of atte...
Article
Full-text available
Aims to identify the motivational factors for investing in information technology (IT), the impediments to IT investments and the outcomes of the planning and implementation of IT projects by chartered accountants in Australia. The results indicate that firms are motivated to invest in IT primarily for five reasons. IT investments face a number of...
Article
Rework has become an endemic feature of the procurement process in construction, which invariably leads to time and cost overruns in projects. Thus, in order to improve the performance of projects it is necessary to identify the causes and costs of rework. The research presented in this paper quantifies the causes, magnitude and costs of rework exp...
Article
This paper develops and tests several hypotheses relating to ISO 9000 quality system certification process using data collected in a cross-sectional study undertaken in Australia. Multivariate analysis is used to analyze the quantitative data and test the hypotheses. Our findings show that there is a significant and positive relationship between th...
Article
Full-text available
This paper examines the usage of third party logistics services in Malaysia. An empirical research study was carried out to determine the extent to which Malaysian firms use the services of logistics companies; the time period these have been used; the decision-making process for choosing contract logistics and its impact on the organisation. Resul...
Article
This article discusses the use of work teams at Varian Australia, a manufacturing organisation based in Melbourne, Australia. The company manufactures high-technology instruments that are largely exported to the USA and Europe. The paper describes the experiences of the company with continuous improvement process teams (CIP) and corrective action t...
Article
This paper summarises the findings of the qualitative part of a large study aimed at exploring the extent of involvement of organisational stakeholders (employees and suppliers) during the environmental management system (EMS) adoption process. Interviews with nine senior/middle managers from Australian manufacturing and service organisations revea...
Article
This paper presents the result of a study on the governance and management of information technology (IT) in large Australian organisations. The study consisted of a questionnaire survey that was mailed to the most senior IT officer within the organisation. The respondents were categorised into three groups based on the intensity with which the com...
Article
The management of cultural and technical change at the Containers Packaging Beverage Division Westcan Manufacturing Facility in Perth, Western Australia was discussed. Background on the organisation was provided and the strategic approach taken by senior management in taking the business unit from an average domestic two-piece aluminium can manufac...
Article
In order to promote further understanding of the adoption and integration of supply chain management techniques in Australian manufacturing industry, it was decided to conduct two case studies. The organisations chosen for these cases were companies involved in the supply of goods to a major Australian retail chain. Both companies were involved to...
Article
Full-text available
Changing competitive environments and technological innovation have been increasingly driving organizations to look to deriving competitive advantage through the management of their total supply chain. Ten case studies have been conducted in organizations using the European Article Numbering (EAN) system for the application of business-to-business...
Article
Full-text available
Documents two case studies conducted in Australian companies from the wholesaling sector. Both companies are importers and wholesalers supplying into the retail sector. The aim of the case studies was to establish to what extent each had adopted and implemented new technologies for the management of supply chain activities. Although both companies...
Article
This paper sets out the research and thinking associated with the development of a proposal to use a Regional Identity Collaborative model as a long-term solution to accelerate the development and growth of industrial companies. The issue of industry support for development and growth was identified in research interviews and discussion with compan...
Article
Full-text available
Over the last decade, Australian organisations have embraced total quality management (TQM) as an effective management philosophy. However, a recent report indicated that there is little evidence of leading Australian researchers working on quality and related areas. Moreover, the perception is that whatever research has been done, it is fragmented...
Article
Examines the use of third-party logistics services by Australian firms over the period 1995 to 1999. It is based on a questionnaire survey that was initially conducted in 1995 and repeated in late 1999. The questionnaire addressed: the extent to which the firms use the services of contract logistics companies; the specific contract logistics servic...
Article
The efficient management of the supply chain has become a major issue for retailers, driven by the need to be responsive and cost effective in the context of changing business rules and facilitated by a dynamic technological environment. Mass merchants have been actively promoting the use of standard numbering, bar codes and EDI across their suppli...
Technical Report
Construction management (CM) graduates are employed in various organisations in the construction industry. These include building and civil engineering contracting, project management consulting, construction and project management consulting, client organisations (public and private) and developer organisations. Considering the diversity of employ...
Article
This paper describes the product development activities of a manufacturer of ceramic tiles based in Melbourne, Australia. The company, Johnson Tiles Australia (JTA), is part of the Norcros Group of companies that is one of the leaders in the design and manufacture of wall and floor ceramic tiles. The paper describes how JTA transformed itself from...
Article
The last decade of the 20th century witnessed rapid growth in the adoption of various environmental management systems (EMS) within organisations. Environmental consultants and auditors play an intricate role in the interpretation, implementation and certification of an EMS. This paper presents the experiences of eight leading auditors with respect...
Article
This article describes the reengineering of the stock replenishment system at MelCo, a large company that manufactures tools and fastening systems and distributes over 3000 products to the construction, mining, and hardware industries in several countries. An Australia-wide retail network of nearly 30 branch service stores is supplied by a central...
Article
The use of multifunctional project teams to facilitate the introduction of new technologies into organisations is advocated by many academics and practitioners. This paper using survey data from 132 organisations attempts to clarify empirically the influence of such teamwork through analysis of the statistical associations between teamwork and the...
Article
There has been a major push by firms to seek certification to the International Quality Standards ISO 9000. This heightened interest is not without problems as many managers have misunderstood the value of seeking ISO 9000 certification. A review of the literature revealed a major gap in research in this area of quality management. Therefore, the a...
Article
This paper discusses the relationship between the implementation of Total Quality Management (TQM) and innovation performance. The discussion arises primarily based on the considerable controversy concerning this relationship that appears in the literature. As of interest to resolve this controversy, a research framework is developed preceded by a...
Article
This paper presents an evaluation of the 1984–1996 Australian Passenger Motor Vehicle Plan. The basic approach adopted for data gathering was interviews with senior managers of companies immediately affected by the industry plan about the history of development, implementation and content of the plan. Additionally, a discussion forum was held compr...
Article
Based on data collected from 1299 Canadian and 165 Australian manufacturing plants, this paper examines the link between quality management practices and plant success. Plant success was measured by using 22 different performance measures and based on this information the most successful (MS) and the least successful (LS) plants were identified. Th...