January 2021
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Overview Increasing numbers of corporate employees are engaged in global pro bono (GPB) programmes, where they provide managerial and technical assistance to organisations addressing human needs in emerging markets and under-served communities. Drawing on data collected from over 25 firms sponsoring GPB programmes (2010-2018), this chapter examines: (1) the varieties of and participants in GPB programmes, (2) companies' motivations for investing in GPB and how programmes are managed, (3) how employees experience service assignments, and (4) the impact of GPB on employees, companies and the communities served. Attention is then paid to critical success factors in GPB programmes and to areas for their continued improvement.