Alencon Link's scientific contributions

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Publication (1)

Towards a Tool for the Subjective Assessment of Speech System Interfaces (SASSI)
Article
Full-text available
  • Jul 2000
Applications of speech recognition are now widespread, but user-centred evaluation methods are necessary to ensure their success. Objective evaluation techniques are fairly well established, but previous subjective techniques have been unstructured and unproven. This paper reports on the first stage in the development of a questionnaire measure for...

Citations

... The users subsequently fill out the user-experience questionnaire based on their experiences with the closed and open SDS. The questionnaire for the userexperience survey is informed by the Subjective Assessment of Speech System Interfaces framework established for evaluating SDSs (Hone and Graham 2000). With the completion of the user survey, the design and evaluation cycle is completed. ...
Reference: How can I help you? Design principles for task-oriented speech dialog systems in customer service