Adriano Pistoia's research while affiliated with Deutsche Universität für Verwaltungswissenschaften Speyer and other places
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Publications (14)
Das Management der Kundenkontaktpunkte bietet innerhalb der Customer Journey die Möglichkeit zur Generierung von Wettbewerbsvorteilen. Die konsistente Bearbeitung aller fünf Phasen der Customer Journey stellt insbesondere vor dem Hintergrund der mit der zunehmenden Globalisierung und Digitalisierung einhergehenden Leistungsangleichung vieler Untern...
The concept of business models has reached global impact, both for company's competitive success and in management science. Its application by authors from diverse areas has led to a previously very heterogeneous comprehension of the concept. Yet, by means of investigating its origin and theoretical development, we state a recently converging busin...
In recent years, the media industry massively changed due to regulation, new technologies as well as a modified market environment. This contribution focusses on a synoptical analysis concerning research in media economics / media management pointing out its current state as well as future areas of research. After describing the development of this...
The advent of the internet has brought a significant change in customer behaviour in the last decade. This is also reflected in the financial service sector and many customers increasingly fall back on web-based financial advice. While traditional physical financial advice has frequently been analysed in science, web-based financial advice has been...
Nimmt man die Bürgerhaushalte, die in den letzten Jahren durchgeführt wurden, näher unter die Lupe, dann unterscheiden sich die Fälle vor allem danach, was die Bürger überhaupt tun dürfen, auf welche Weise sie auf die kommunalen Planungen Einfluss nehmen können und in welcher Form dies möglich ist, d.h. welche Verfahren und Techniken zum Einsatz ko...
Im Jahre 2011 gab es in Deutschland ca. 11.500 eigenständige Städte und Gemeinden und etwas weniger als 100 Kommunen, die Bürgerhaushalte durchgeführt haben (oder zumindest sich ernsthaft damit beschäftigt haben). Die Zahl der Kommunen mit Bürgerhaushalt läge damit immer noch unter 1%. Die Beteiligungsquoten der wahlberechtigten Bürger liegen auch...
Die vier ausgewählten typischen Beispiele der Bürgerhaushalte in Trier, Hamburg, Potsdam und Marzahn-Hellersdorf werden anhand ihrer charakteristischen Merkmale kurz vorgestellt, bevor die Bewertungskriterien entwickelt und auf die Beispiel angewendet werden sollen.
In Deutschland existierten im Jahre 2011 94 aktive elektronische Bürgerhaushalte mit zum Teil beachtlichen qualitativen und quantitativen Unterschieden. Im Folgenden sollen diese Unterschiede anhand der eingangs bereits vorgestellten Bürgerhaushalte, Berlin Marzahn-Hellersdorf, Hamburg, Freiburg, Potsdam und Trier, im Rahmen einer vergleichenden Fa...
Wie zu sehen war, steht die „Wiederbelebung“ des Konzepts Bürgerhaushalt in Deutschland in ganz enger Verbindung mit den neuen technischen Möglichkeiten des Web 2.0. Hierfür stehen nicht zuletzt die „prominenten“ Anwendungsfälle wie Hamburg, Trier, Freiburg und Potsdam. Diese Kommunen stehen aber auch exemplarisch für die typischen Beteiligungsform...
Vor etwas mehr als 10 Jahren starteten in Nordrhein-Westfalen sechs Pilotkommunen mit der Erprobung verschiedener Instrumente und Modelle eines kommunalen Bürgerhaushaltes. Vier der sechs Kommunen haben den Bürgerhaushalt bereits mit Ende des Projekts (und der Förderung durch die Bertelsmann- Stiftung) im Jahre 2004 sofort wieder eingestellt (Castr...
In recent years, web 2.0 increasingly gained importance in terms of e-government. In this context, e-participation received more and more attention. However, there are only few examinations providing a structured overview on web 2.0 implementation possibilities in participative e-government. This contribution examines these implementation possibili...
Citations
... Since 2013, some publications have stated a failure of PB experiments in German local governments, even in the more digital variants (Masser et al., 2013;Zobel & Weiß, 2018), and the number of PB projects has decreased significantly (Schneider & Busse, 2019). Recently, some municipalities are experimenting with a rebranded form of PB which is now called Bürgerbudget. ...
... Insofar, a BM reflects 'management's hypothesis about what customers want, how they want it, and how the enterprise can organize to best meet those needs, get paid for doing so, and make a profit' (Teece, 2010, p. 172). While scholars have criticized a variety of imprecise and inconsistent definitions, these different conceptualizations appear to be rather complementary than competing (Goyal et al., 2017;Landau et al., 2016;Wirtz et al., 2016). For understanding how digital disruption impacts professional sports, BM approaches provide a number of analytical advantages: First, BM approaches emphasize two key dimensions, that is, value creation and value capture (Cozzolino et al., 2018;Teece, 2010). ...
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... The influence of the digitalization disrupts diverse industries in nearly all their facets (Nambisan et al., 2017). Triggered by the diffusion of new digital technologies such as mobile devices and ubiquitous high-speed internet access, consumers adapt their preferences and usage patterns with unprecedented velocity (Wirtz et al., 2013). Consequently, pre-digital organizations that aim to fathom the opportunities of the online world and organizations that already rely on online businesses have to constantly provide digital services within their service systems to answer these changing customer demands (Beverungen et al., 2019a). ...
... (1) existence of Internet pages with information about the process; (2) images used on the websites; (3) content and languages of the website; (4) accessibility according to different potential users and users with poor internet connections. Although 72.4% of LA also have Facebook accompanying their participatory processes (Nitzsche, Pistoia, and Elsäßer 2012), the latter have not been analysed, due to their stiff pre-moulded structures that allow few variations. This observation of the webpages dedicated to RAP members for their participatory processes (under the perspective of their attention to include marginalised/vulnerable potential users) was conducted by an independent research team, to minimise the risk of delayed answers and to maximise the homogeneity of the analysis. ...
