June 2013
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52 Reads
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15 Citations
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June 2013
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52 Reads
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15 Citations
... (abhijeet & sujata, 2019; gronroos, 1994) Relationship Marketing is the process of identifying, developing, maintaining, and terminating relational exchanges with the purpose of enhancing performance. (Harun et al., 2018;Palmatier, 2008) Relationship Marketing practices are used by businesses as a marketing strategy to create, build and improve relationships with the clients (RM1) and to ensure that such relationship benefits both the customers and the businesses (RM6). ...
June 2013