Ab Razak's research while affiliated with Universiti Teknologi Malaysia and other places

Publications (10)

Article
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Customer knowledge management (CKM) is necessary for firms in order to benefit from customer engagement which is referred as active involvement in innovative product or service development. Providing customized product and enhancing quality of service and product without successful CKM is not possible. However, organizations face major challenges c...
Article
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Today's economy is a knowledge-based economy in which knowledge is a crucial facilitator for individuals, as well as being an instigator of success. The companies intend to integrate knowledge management (KM) with their customer relationship management (CRM) since they consider that KM plays a crucial role in the success of CRM. This research aims...
Article
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— This paper discusses the successful online learning of Learning Management Systems (LMS) including the effects of interactive and learning structures enabled by different LMS on satisfaction and learner engagement in online courses. This study discusses how the Learning Management System (LMS) harnesses student ability to take actions in an onlin...
Article
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Knowledge Management System was recognized as one of the key enablers in a Knowledge Management initiative. This is because KMS have been prove bring value for Knowledge Management initiatives such as eliminate distance and time barriers. Furthermore KMS also made KM more effective for the organization. As general KMS have two main functions, first...
Article
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E-Commerce websites must provide trust to attract consumers. There are five most important trust attributes that should be placed in an e-Commerce website. However, consumers may not know about the attributes and it takes time for users to search them especially for a beginner computer user. Besides, there are no tools available to search these fiv...
Article
Full-text available
Trust has become one of most importance criterion in order to establish the e-Commerce. Previous study has shown that, there are five most important trust attributes that should be placed in an e-Commerce website. However, consumers may not know about the trust attributes and incapable to search the attributes manually especially for the new consum...
Article
With the enormous growth of the World Wide Web and increase in Internet activity and transactions, institutions are faced with the daunting task of maintaining high quality web presence. Higher Education Institutions have been at the forefront of this change, with university websites increasingly acting as a portal for a wide range of on-line trans...
Article
Full-text available
Making decision is the critical part in choosing the best solution. The decision maker can use Analytic Hierarchy Process (AHP) as a method in making decision. However, this method has been criticized mainly in priority derivation procedure. To solve this criticized; this paper proposes AHPEC which is using Evolutionary Computing (EC) to derive pri...

Citations

... Web portals have developed and are currently able to incorporate a vast range of software and platforms, as well as ISs (Al-Mudimigh, Ullah, & Alsubaie, 2011;Ivashchuk, Konstantinov, Mamatov, Udovenko, & Koskin, 2016). For example, the e-learning platforms of moodle and blackboard, now incorporated in various institutional web portals allow university administration to obtain patterns regarding student success (Romero, Ventura, & García, 2008;Subramanian et al., 2014). Web portals have become a vital tool for both students and university lecturers and administrators. ...
... When getting information is no longer a problem, the difficulty lies in obtaining quality information, where quality is measured in terms of accuracy, reliability, precision, timeliness, and the extent of relevant information in decision making [23]. Referring to the theory put forward by [24], this study defines IT competencies as how companies use technology to manage information effectively. ...
... Customer relationship management is a tool to create, maintain, and strengthen the relationships with customers, whether B2B or B2C to satisfy them and their demands (Khosravi ,Khosravi, 2015). Mainly, building a firm long-term customer relationship is viewed as a critical success factor to achieve competitive advantage, customer satisfaction, customer loyalty, and brand success (Ghani, 2012). ...
... As a new business model, social e-commerce uses social media contacts to trade with users and their friends in their social networks [1]. With the help of the Internet and social media streams, people can sell, buy, compare and share information about products or services in online markets and communities [2]. ...
... KMS is a class of information systems applied to the management of organizational knowledge. KMS is a system that increases organizational performance by enabling employees to make better decisions when applying their knowledge as part of their daily business activities (Assegaff and Dahlan, 2013). ...
... According to the Rusli M. R. et al. [4], the authors have proposed four types of extraction rules and some of them have more than one extraction rules since the trust attributes have more than one patterns of information. Besides, this study also creates patterns to extract third party for privacy policy for TRUSTe and BBBOnline by using regular expressions. ...