Aaron Shaw’s research while affiliated with Northwestern University and other places

README and CONTRIBUTING files can serve as the first point of contact for potential contributors to free/libre and open source software (FLOSS) projects. Prominent open source software organizations such as Mozilla, GitHub, and the Linux Foundation advocate that projects provide community-focused and process-oriented documentation early to foster recruitment and activity. In this paper we investigate the introduction of these documents in FLOSS projects, including whether early documentation conforms to these recommendations or explains subsequent activity. We use a novel dataset of FLOSS projects packaged by the Debian GNU/Linux distribution and conduct a quantitative analysis to examine README (n=4226) and CONTRIBUTING (n=714) files when they are first published into projects' repositories. We find that projects create minimal READMEs proactively, but often publish CONTRIBUTING files following an influx of contributions. The initial versions of these files rarely focus on community development, instead containing descriptions of project procedure for library usage or code contribution. The findings suggest that FLOSS projects do not create documentation with community-building in mind, but rather favor brevity and standardized instructions.

The promise of human behavioral simulation--general-purpose computational agents that replicate human behavior across domains--could enable broad applications in policymaking and social science. We present a novel agent architecture that simulates the attitudes and behaviors of 1,052 real individuals--applying large language models to qualitative interviews about their lives, then measuring how well these agents replicate the attitudes and behaviors of the individuals that they represent. The generative agents replicate participants' responses on the General Social Survey 85% as accurately as participants replicate their own answers two weeks later, and perform comparably in predicting personality traits and outcomes in experimental replications. Our architecture reduces accuracy biases across racial and ideological groups compared to agents given demographic descriptions. This work provides a foundation for new tools that can help investigate individual and collective behavior.

Bots have become critical for managing online communities on platforms, especially to match the increasing technical sophistication of online harms. However, community leaders often adoptthird-party bots, creating room for misalignment in their assumptions, expectations, and understandings (i.e., their technological frames) about them. On platforms where sharing bots can be extremely valuable, how community leaders can revise their frames about bots to more effectively adopt them is unclear. In this work, we conducted a qualitative interview study with 16 community leaders on Discord examining how they adopt third-party bots. We found that participants addressed challenges stemming from uncertainties about a bot's security, reliability, and fit through emergent social ecosystems. Formal and informal opportunities to discuss bots with others across communities enabled participants to revise their technological frames over time, closing gaps in bot-specific skills and knowledge. This social process of learning shifted participants' perspectives of the labor of bot adoption into something that was satisfying and fun, underscoring the value of collaborative and communal approaches to adopting bots. Finally, by shaping participants' mental models of the nature, value, and use of bots, social ecosystems also raise some practical tensions in how they support user creativity and customization in third-party bot use. Together, the social nature of adopting third-party bots in our interviews offers insight into how we can better support the sharing of valuable user-facing tools across online communities.

Fears that YouTube recommendations radicalize users are overblown, but social media still host and profit from dubious and extremist content.

The Original Article was published on 31 May 2023.

Although peer production has created valuable information goods like Wikipedia, the GNU/Linux operating system, and Reddit, the majority of attempts at peer production achieve very little. In work groups and teams, coordination and social integration—manifested via dense, integrative communication networks—predict success. We hypothesize that the conditions in which new peer production communities operate make communication problems common and make coordination and integration more difficult, and that variation in the structure of project communication networks will predict project success. In this article, we measure communication networks for 999 early-stage peer production wikis. We assess whether communities displaying network markers of coordination and social integration are more productive and long-lasting. Contrary to our expectations, we find a very weak relationship between communication structure and collaborative performance. We propose that technology may serve as a partial substitute for communication in coordinating work and integrating newcomers in peer production.

In theory, the gig economy facilitates flexible, digitally mediated employment arrangements. Why do some people wind up doing gig work while others do not? We focus on how online participation inequalities, and Internet use experiences and skills, shape the composition of online gig workers. Specifically, we analyze a unique survey data set from a national sample of 1512 U.S. adults that includes information about background attributes and behaviors, detailed measures of Internet experiences and skills, as well as questions about whether study participants had completed specific steps necessary to becoming a task worker on two prominent gig economy platforms: Amazon Mechanical Turk and TaskRabbit. We use Bayesian regression to compare four stages of gig economy participation. Workers who participate in the gig economy tend to be younger, more highly educated, and more skilled Internet users. This implies that the gig economy increases labor market stratification and that digital participation inequalities compound labor inequalities.

The governance of many online communities relies on rules created by participants. However, prior work provides limited evidence about how these self-governance efforts compare and relate to one another across communities. Studies tend either to analyze communities as discrete entities or consider communities that coexist within a hierarchically-managed platform. In this paper, we investigate both comparative and relational dimensions of self-governance in similar communities. We use exhaustive trace data from the five largest language editions of Wikipedia over almost 20 years since their founding, and consider both patterns in rule-making and overlaps in rule sets. We find similar rule-making activity across the five communities that replicates and extends prior work on English language Wikipedia alone. However, we also find that these Wikipedias have increasingly unique rule sets, even as editing activity concentrates on rules shared between them. Self-governing communities aligned in key ways may share a common core of rules and rule-making practices as they develop and sustain institutional variations.

Online communities, like Wikipedia, produce valuable public information goods. Whereas some of these communities require would-be contributors to create accounts, many do not. Does this requirement catalyze cooperation or inhibit participation? Prior research provides divergent predictions but little causal evidence. We conduct an empirical test using longitudinal data from 136 natural experiments where would-be contributors to wikis were suddenly required to log in to contribute. Requiring accounts leads to a small increase in account creation, but reduces both high- and low-quality contributions from registered and unregistered participants. Although the change deters a large portion of low-quality participation, the vast majority of deterred contributions are of higher quality. We conclude that requiring accounts introduces an undertheorized tradeoff for public goods production in interactive communication systems.