Jörg Zwicker

Deutsches Forschungszentrum für Künstliche Intelligenz, Kaiserslautern, Rhineland-Palatinate, Germany

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Publications (6)0.51 Total impact

  • Jörg Zwicker · Peter Fettke · Peter Loos
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    ABSTRACT: Business Process Management (BPM) increasingly provides an important contribution to public administration modernization. Besides providing the potentials for the improvement of efficiency and effectiveness of public administration, BPM approaches also enable the improvement of service orientation. One building block of service orientation is the response time of public authorities between the application of a public service and the provision of service result. Based on specifics of the public administration domain, in this chapter, a domain-specific BPM maturity model for the fulfillment of a 48-h-service promise is proposed. Using the maturity model, a BPM for government processes can be established realizing a response time of 48 h for public authorities. The model is based on and adapts existing BPM maturity models. The chapter outlines the features and describes the evaluation of the model.
    No preview · Chapter · Dec 2009
  • Torben Hansen · Jörg Zwicker · Peter Loos

    No preview · Conference Paper · Jan 2006
  • P. Fettke · P. Loos · J. Zwicker
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    ABSTRACT: Within the information systems field, information modeling is a vital instrument to develop information systems. However, the modeling process is often resource consuming and faulty. As a way to overcome these failures and to improve and to accelerate the development of enterprise-specific models, the concept of reference modeling has been introduced. A reference model is a conceptual framework, and may be used as a blueprint for information systems development. Yet little research has been undertaken on using unified modeling language (UML) for reference modeling. In this paper, we analyze potentials and limitations of using UML for reference modeling. Our investigation is based on the framework for research on conceptual modeling proposed by Wand and Weber. The framework comprises four elements: reference modeling languages, reference modeling methods, reference models, and reference modeling context. Each framework element is discussed with respect to possible applications and limitations of UML for reference modeling. As well, we illustrate further research opportunities.
    No preview · Article · Jan 2006
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    Peter Fettke · Peter Loos · Jörg Zwicker
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    ABSTRACT: Within the Information Systems field, reference models are well-known for many years. The aim of this paper is to survey and to describe reference models for business processes. Our analysis of 30 process reference models is based on a framework consisting of criteria such as application domain, used process modeling languages, model’s size, known evaluations and applications of process reference models. Furthermore, we identify model domains, which have been dealt with, describe similarities and differences between the available process reference models, and point to open research questions.
    Full-text · Conference Paper · Sep 2005
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    ABSTRACT: Collaborative business scenarios require a flexible integration of enterprises. To manage inter-organizational business processes, existing concepts for business process management (BPM) need to be adopted and extended. This paper presents a conceptual architecture for cross-enterprise processes’ planning, implementation, and controlling. Core component of the architecture is a distributed repository managing all required data and information, which especially obtains a process-oriented view on collaboration networks. Cross-organizational processes need close coordination among networking partners. This is achieved through the integration of business process models. Thus we further propose a procedure model of an XML-based model transformation, which reduces complexity of the modeling-task and enables model integration on a conceptual level.
    No preview · Conference Paper · Jun 2005
  • Peter Fettke · Peter Loos · Friedrich Thießen · Jörg Zwicker
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    ABSTRACT: Zur Zeit sieht sich die Finanzdienstleistungswirtschaft vielfältigen technologischen sowie wirtschaftlichen Entwicklungen gegenüber. Virtuelle Finanzdienstleister sind ein Ansatz, um diesen Entwicklungen gerecht zu werden. In der Literatur wird das Konzept des Virtuellen Finanzdienstleisters nicht einheitlich beschrieben. Es werden fünf Sichtweisen unterschieden: Virtual-Reality-Technologien, Finanzmanagementsoftware, Marketingmix, elektronischer Marktplatz sowie Virtuelle Organisation. An der Fakultät für Wirtschaftswissenschaften der Technischen Universität Chemnitz wurde von den Professuren Wirtschaftsinformatik II sowie Finanzwirtschaft und Bankbetriebslehre ein Modell eines Virtuellen Finanzdienstleisters konzipiert, entworfen und implementiert. Der entwickelte Prototyp cofis.net implementiert zur Zeit das Produkt Virtuelle Überweisung. Das Fach-, DV- sowie Implementierungskonzept des Prototyps wird in dieser Arbeit vorgestellt. Der Prototyp basiert auf einer 5-stufigen Schichtenarchitektur. Die gewählte Architektur konnte realisiert werden. Es verbleiben zahlreiche weiterführende Fragen bspw. hinsichtlich der Gestaltung des Produktmanagement-Zyklus eines Virtuellen Finanzdienstleisters oder der allgemeinen informationstechnischen Abbildbarkeit von Finanzprodukten.
    No preview · Article ·

Publication Stats

119 Citations
0.51 Total Impact Points

Institutions

  • 2005-2009
    • Deutsches Forschungszentrum für Künstliche Intelligenz
      • Institute for Information Systems
      Kaiserslautern, Rhineland-Palatinate, Germany
    • Johannes Gutenberg-Universität Mainz
      Mayence, Rheinland-Pfalz, Germany