Vera Kartseva

VU University Amsterdam, Amsterdam, North Holland, Netherlands

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Publications (24)4.6 Total impact

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    Vera Kartseva · Joris Hulstijn · Ziv Baida · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: To keep a smart business network sustainable, inter-organizational control measures are needed to de-tect or prevent opportunistic behavior of network participants. In this paper we present a methodology for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in soft-ware engineering. A control pattern is considered as a generic solution for a common control problem. The adequacy and effectiveness of these control patterns is demonstrated by a case study about the re-design of customs procedures.
    Full-text · Article · May 2011
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Networked organizations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behavior, and to design solutions to mitigate it, we propose the e 3 controlapproach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes a control patterns library to find solutions for various types of opportunistic behavior in network organizations. The practical use of the patterns is illustrated by a case study in the field of renewable electricity supply in UK.
    Full-text · Chapter · Dec 2008
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Networked organizations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behavior, and to design solutions to mitigate it, we propose the e<sup>3</sup> control approach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes a control patterns library to find solutions for various types of opportunistic behavior in network organizations. The practical use of the patterns is illustrated by a case study in the field of renewable electricity supply in UK.
    Full-text · Conference Paper · Nov 2007
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    Vera Kartseva · Joris Hulstijn · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: In this paper we present control patterns for the analysis and design of administrative control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ). @InProceedings{kartseva_et_al:DSP:2007:915, author = {Vera Kartseva and Joris Hulstijn and Jaap Gordijn and Yao-Hua Tan}, title = {Control Patterns in a Health Care Network}, booktitle = {Normative Multi-agent Systems}, year = {2007}, editor = {Guido Boella and Leon van der Torre and Harko Verhagen }, number = {07122}, series = {Dagstuhl Seminar Proceedings}, ISSN = {1862-4405}, publisher = {Internationales Begegnungs- und Forschungszentrum f{"u}r Informatik (IBFI), Schloss Dagstuhl, Germany}, address = {Dagstuhl, Germany}, URL = {http://drops.dagstuhl.de/opus/volltexte/2007/915}, annote = {Keywords: Governance and control, network organizations, value modeling} }
    Full-text · Conference Paper · Jan 2007
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Inter-organizational controls are mechanisms used to ensure and monitor that networked enterprises do not commit a fraud and behave as agreed. Many of such controls have, apart from thei r control purpose, an inherent economic value component. This feature requires controls to pop-up into business value models, stating how actors crea te, trade and consume objects of economic value. In this paper, we provid e guidelines that can be used to decide whether organizational controls should be part of a value model or not. We demonstrate these guidelines by a case stud y on the Letter of Credit procedure.
    Full-text · Conference Paper · Jun 2006
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    Vera Kartseva · Joris Hulstijn · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Products and services are increasingly offered by value webs, rather than by a single enterprise. Typically, value webs need inter-organizational controls to prevent fraudulent behaviour of actors. To design and analyze controls, we developed the economic value-based methodology e 3-control, which so far has been applied mainly in commercial environments, which are regulated by contractual arrangements. In this paper, we use e 3 control in a highly regulated environment, which contains public-private partnerships, namely the healthcare sector in The Netherlands. Lessons learned include that the notion of economic reciprocity – as present in a commercial setting – is not always apparent in highly regulated environments; and that a highly regulated environment requires artefacts like evidence objects, which can be dealt with as if they were value objects. 1
    Full-text · Conference Paper · Jan 2006
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    Vera Kartseva · Joris Hulstijn · Yao-Hua Tan · Jaap Gordijn
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    ABSTRACT: We present control patterns: a framework for designing and analyzing inter- organizational control mechanisms, inspired by design patterns. A control pattern is a generic solution for some recurring control problem, applicable in a certain context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study. This paper presents a methodology for the analysis and design of inter-organizational control mechanisms for value constellations. The approach is based on e3-control (Kartseva et al 2005b), which is a value-based modeling approach for the analysis and design of inter-organizational controls. Please note that e3-control itself is based on the e3-
    Full-text · Article · Jan 2006
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: In network organizations and e-commerce, control mechanisms to guarantee interorganizational contract compliance enhance trust that business transactions are fair. In this paper, we propose a design technology, called e<SUP>3</SUP>-control, to develop such controls. The e<SUP>3</SUP>-control design methodology is an extension of the e<SUP>3</SUP>-value design methodology for business models, which models economic-value exchanges, rather than operational processes, between the organizations in a network. A methodology for designing control mechanisms should include three steps: (1) design an interorganizational value-exchange model of the network, (2) analyze interorganizational control problems within the network (i.e., possible violations of contractual obligations related to the value model), and (3) design control mechanisms to detect or prevent such control problems. The usability of the proposed e<SUP>3</SUP>-control design methodology is demonstrated in a case from the electrical industry.
    Full-text · Article · Jan 2006 · International Journal of Electronic Commerce
  • Vera Kartseva · Joris Hulstijn · Jaap Gordijn
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    ABSTRACT: Full Text at Springer, may require registration or fee
    No preview · Article · Jan 2006
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    ABSTRACT: We-centric services may play an important role in the field of care and support for elderly persons with dementia and their carers. They may solve problems, such as fragmentation of care, gaps in the continuum of care and welfare services, and inefficient and uncustomized service delivery to patients and carers. In the FRUX Health Care pilot opportunities for we-centric, context-sensitive service bundles in the field of dementia care will be explored. The service on which we focus in this paper is a dynamic interactive social chart for dementia care (DEM-DISC). The feasibility of DEM-DISC will be investigated from a domain specific content perspective (needs, offerings, information and advice), an ICT perspective (ontology and application), a user perspective (persons with dementia, their carers and professionals/organizations), and an organisational perspective (necessary collaboration, governance and control, business modelling). A first demonstrator (validator) of the DEM-DISC will be designed, built and evaluated. Future possibilities to connect DEM-DISC to actual service delivery will be explored. In this paper we discuss the most important research questions from the different perspectives and the methods used to answer them.
    No preview · Article · Feb 2005 · Studies in health technology and informatics
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: In a network of organisations the design of appropriate control mechanisms is important to prevent and detect opportunistic behaviour of the members of the network. In most cases, control mechanisms can already be seen in the business value model, because most controls add new exchanges of economic value between enterprises. However, controls encompass also operational aspects, not covered by business value models, but which are important for the understanding and operation of controls. We developed the e 3 -value + methodology for designing inter-organisational control mechanisms, based on analysing value aspects of network organisations. We illustrate it with the case for the distribution of music tracks via Internet radio, where we apply the methodology to design a control to monitor whether Internet radio stations and Right Societies cleared the right amount of tracks. We present the control mechanism not only from a business value model perspective, but also from an operational perspective, thus showing that the control can indeed be implemented.
    Full-text · Article · Jan 2005
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    Vera Kartseva · Yao-Hua Tan
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    ABSTRACT: The health care system in the Netherlands is undergoing restructuring. The once strongly regulated healthcare system with a limited number of care providers is transforming into a marketplace with a wide variety of care providers. We expect that this restructuring will also create new opportunities for electronic business in health care. In this paper we report on ideas of the FRUX project about an electronic marketplace called Social Chart. We want to analyse what are the opportunities of the electronic marketplace Social Chart in the business model of the Dutch health care system. The analysis is done with the e 3 -value/control methodology, which applies business modelling and accounting control theory approaches to the design of network organisations. Our second goal is to investigate the potential use of this methodology for analysis of problems in network business models and for discovering of new business models. Keywords: value modelling, e 3 -value/control, inter-organisational control mechanisms, electronic marketplace, e-health.
    Full-text · Article · Jan 2005
  • Vera Kartseva · Yao-Hua Tan
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    ABSTRACT: In this paper a typology is introduced for inter-organisational control mechanisms for network organisations. We also show how the design and analysis of such inter-organisational controls can be supported with the design methodology e^3 -value⁺.
    No preview · Conference Paper · Jan 2005
  • Source
    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Speed and availability of information, delivered in past years by Internet technologies, made it easier for any company to outsource primary activities, which resulted in unbundling of many companies&apos; traditional value constellations into networks of different companies. In the electricity power sector decomposition of the value constellation is not only enabled by technological advances such as smallscale electricity generation devices and Internet-based interconnections, but it is also enforced by government regulations and crucial ecological issues like CO2 reduction. In this paper
    Full-text · Conference Paper · Jan 2004
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    Vera Kartseva · Jaap Gordijn · Yao-Hua Tan
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    ABSTRACT: Exploration and development of e-business models takes a series of viewpoints. One important perspective is the value web perspective, which can be modelled using the e3value methodology. However this perspective supposes a perfectly honest world, an assumption which turns out to be not true in practice. As a consequence, it is important to explore fraudulent behaviour of actors in value web, preferably by using a lightweight and graphical approach similar to the e3value methodology. Using a real-life e-business scenario (Bill of Lading) we show that e3value, with some extensions, is capable of modelling a control perspective that captures mechanisms for preventive and detective controls. Additionally, we show that such controls themselves can be seen as a kind of commercial services.
    Full-text · Conference Paper · Jan 2004
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    Vera Kartseva · Jaap Gordijn · Hans Akkermans
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    ABSTRACT: Value chain deconstruction and reconfiguration into new value constellations is a phenomenon impacting many industry sectors. An important strategic issue therefore is the creation and analysis of new networked business models that cut across a variety of enterprise and market actors. In this paper we take up this issue from a design perspective, and consider the construction of networked business models for the emerging case of distributed power generation in the utility industry. We elucidate the role of regulation here: feasibility of new business models in this industry sector appears to be critically dependent on the nature of future regulations even in a so-called `deregulated' open competitive market. We discuss how our value network modeling approach provides benefits already in a non-quantitative analysis in that (1) it offers a capability to map out new business ideas graphically in a clear and communicable fashion, (2) it clarifies the position of the individual stakeholders in innovative value constellations, and (3) it gives some qualitative directions where critical points and possible opportunities for new business models are to be expected.
    Full-text · Article · Mar 2003
  • I. Laresgoiti · C. Madina · A. Z. Morch · J. Gordijn · V. Kartseva

    No preview · Article · Jan 2003
  • Vera Kartseva · Joris Hulstijn · Ziv Baida · Yao-Hua Tan
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    ABSTRACT: To keep a business network sustainable, controls ar e needed against opportunistic behavior of network participants. In this paper we develop a me thodology for conceptualizing control problems and solutions, based on an economic value perspecti ve. We introduce a library of control patterns, inspired by design patterns in software engineering . A control pattern is a generic solution for a common control problem. The relevance, consistency and effectiveness of some of our control patterns is demonstrated by a case study about the redesign of customs procedures.
    No preview · Article ·
  • Vera Kartseva · Yao-Hua Tan
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    ABSTRACT: Contracts and organizational controls to monitor contract compliance are important tools to enhance trust in a fair business transaction in network organisations and electronic commerce in general. In this chapter, we propose a design methodology for such contracts and supporting controls, utilizing inter-organisational value models. We argue that a framework for designing control mechanisms should include three steps: design of an inter-organizational value model, analysis of possible violations of contractual obligations underlying this value model, and design of control mechanisms to detect or prevent such violations. It is shown how the e3-value methodology, which was developed to design business value models, can be extended to model obligations of parties. We use concepts and ideas from deontic logic (the logic of obligations and permissions) to develop an extension of e3-value called e3-value+. The e3-value+ approach is a design tool for modelling violations of obligations, which can be used in contract drafting and contingency planning for inter-organisational collaboration in network organisations.
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