Cockpit Design and Cross-Cultural Issues Underlying Failures in Crew Resource Management
Department of System Engineering and Human Factors, School of Engineering, Cranfield University, Cranfield, Bedford, UK. Aviation Space and Environmental Medicine
(Impact Factor: 0.88).
06/2008; 79(5):537-8. DOI: 10.3357/ASEM.2271.2008
Harris D, Li W-C. Cockpit design and cross-cultural issues underlying failures in crew resource management. Aviat Space Environ Med 2008; 79:537–8. High power-distance has been implicated in many aircraft accidents involving Southeast Asian carriers where crew resource management (CRM) has been identified as a root cause. However, this commentary argues that the design of modern flight decks and their standard operating procedures have an inherent Western (low power-distance) bias within them which exacerbates these CRM issues.
Available from: Wen-Chin Li
- "Subsequent analyses of the same data set (Li, Young, Wang & Harris, 2008) suggested that the patterns of causality between UK and Taiwanese investigators were also very different. For Eastern investigators, many HFACS categories were associated with each other reflecting a pre-disposition for a holistic understanding of the events in their wider context. "
Available from: challenger.library.pitt.edu
Available from: Donald Harris
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ABSTRACT: There are some fundamental differences in reasoning, the organization of knowledge, causal inference, attention and perception between Eastern and Western cultures. Westerners are likely to overlook the influence of context on the behavior of objects and even of people, however Easterners are more susceptible to 'hindsight bias'; Westerners are more likely to apply formal logic when reasoning about events, but Easterners are more willing to entertain apparently contradictory propositions. The aim of this research is to establish if the different cognitive styles of European and Chinese accident investigators have an effect on the conclusions drawn when conducting an accident investigation. The results show that the cognitive orientation and skills of Eastern and Western cultures are sufficiently different but it seems highly likely that they can complement and enrich each other. Many problems relevant to accident investigation would be better served for having a mix of people from different cultures.
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