Organizational Culture and Its Relationship with Hospital Performance in Public Hospitals in China

Department of Hospital Management, School of Public Health, Fu Dan University, Shanghai, China.
Health Services Research (Impact Factor: 2.78). 12/2011; 46(6pt2):2139-60. DOI: 10.1111/j.1475-6773.2011.01336.x
Source: PubMed


To measure perceptions of organizational culture among employees of public hospitals in China and to determine whether perceptions are associated with hospital performance.
Hospital, employee, and patient surveys from 87 Chinese public hospitals conducted during 2009.
Developed and administered a tool to assess organizational culture in Chinese public hospitals. Used factor analysis to create measures of organizational culture. Analyzed the relationships between employee type and perceptions of culture and between perceptions of culture and hospital performance using multivariate models.
Employees perceived the culture of Chinese public hospitals as stronger in internal rules and regulations, and weaker in empowerment. Hospitals in which employees perceived that the culture emphasized cost control were more profitable and had higher rates of outpatient visits and bed days per physician per day but also had lower levels of patient satisfaction. Hospitals with cultures perceived as customer-focused had longer length of stay but lower patient satisfaction.
Managers in Chinese public hospitals should consider whether the culture of their organization will enable them to respond effectively to their changing environment.

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Available from: Ping Zhou, Aug 20, 2015
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    • "Hospitals with a culture emphasizing organizational learning were more profitable, and hospitals with a culture emphasizing customer focus had lower patient satisfaction. In prior analyses of the relationship between hospital culture and performance, a stronger relationship between a culture of cost control and hospital profitability and patient satisfaction was documented (Zhou et al., 2011). Controlling for hospital strategy, however, reduced the magnitude of these effects somewhat, and thus, they were statistically significant only at marginal levels. "
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