Sources of “value for money” for museum visitors: Some survey evidence

ArticleinJournal of Cultural Economics 20(1):67-83 · February 1996with14 Reads
Impact Factor: 1.74 · DOI: 10.1007/BF00148271 · Source: RePEc


    This paper provides an economic analysis of the survey responses of visitors who were asked to make a “ value for money” (VFM) assessment of a museum visit. The paper first interprets the notion of VFM from an economic perspective, and distinguishes between evaluations made before and after a visit. It then analyses the survey responses of visitors to a major museum in the North of England, using appropriate statistical techniques to identify the economic determinants of VFM rankings by visitors. The final section discusses the implications of the methodology and results for museum management, and for the design of museum visitor surveys. Copyright Kluwer Academic Publishers 1996