The effect of an educational programme on attitudes of nurses and medical residents towards the benefits of positive communication and collaboration
Christine E Lynn College of Nursing, Florida Atlantic University, Boca Raton, Florida, USA. Journal of Advanced Nursing
(Impact Factor: 1.74).
06/2011; 68(2):293-301. DOI: 10.1111/j.1365-2648.2011.05736.x
This article is a report of a study to determine the effect of an educational programme and to follow up weekly meetings on nurses and medical resident's attitudes towards positive communication and collaboration.
Clear and appropriate communication and interdisciplinary collaboration is critical to the delivery of quality care. Collaborative practice among all healthcare professionals creates a positive work environment, decreases costs, improves job satisfaction among nurses and improves patient care, as well as decreasing patient morbidity and mortality. Poor communication and lack of teamwork or collaboration have been cited as persistent problems in healthcare.
The study was conducted in 2008 - 2009 at a hospital where a new medical residency programme was beginning and nurses had no prior experience working with medical residents. A quasi-experimental pre test, post-test design was used. The Jefferson Scale of Attitudes towards Physician-Nurse Collaboration and the Communication, Collaboration and Critical Thinking for Quality Patient Outcomes Survey tool measured the attitudes of 68 nurses and 47 medical residents in the areas of positive communication and collaboration.
The study demonstrates that a formal educational programme and follow-up discussions improved the attitudes of both nurses and medical residents on the Jefferson scale (medical residents t = 4·68, P = 0·001, nurses t = 4·37, P = 0·001) and on the communication scale (medical residents t = 4·23, P = 0·001, nurses t = 4·13, P = 0·001).
Continuing education for nurses, medical residents and other healthcare providers may assist in developing positive communication styles and promote collegiality and team work.
Available from: Fatimah mastour Alshahrani
- "Patients rated their communication with nurses as slightly better than their communication with doctors (Binsalih et al. 2011). In a survey of patients upon discharge, effective communication was identified as a factor in their satisfaction (McCaffrey et al. 2012). Purdy et al. (2010) reported that communication contributes to improving team functioning, nurse satisfaction and good quality of care. "
Available from: Hiba Deek
- "inter-professional health-care workforce (Chan et al., 2010; McCaffrey et al., 2012). As supported by the literature and the findings of this study, the key challenges in completing small group work are no different to the challenges these nurses will face in small group interactions within their work environment. "
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ABSTRACT: Abstract Background: For health care professionals, particularly nurses, the need to work productively and efficiently in small groups is a crucial skill required to meet the challenges of the contemporary health-care environment. Small group work is an educational technique that is used extensively in nurse education. The advantage of group work includes facilitation of deep, active and collaborative learning. However, small group work can be problematic and present challenges for students. Many of the challenges occur because group work necessitates the coming together of collections of individuals, each with their own personalities and sets of experiences. Aim: This study aimed to identify challenges and benefits associated with small group work and to explore options for retaining the positive aspects of group work while reducing or eliminating the aspects the students experienced as negative. Method: Online survey; thematic analysis. Results: Over all, students experienced a range of challenges that necessitated the development of problem-solving strategies. However, they were able to elucidate some enjoyable and positive aspects of group work. Implications for teaching and learning are drawn from this study. Conclusion: The ability to work effectively in small groups and teams is essential for all health care workers in the contemporary health environment. Findings of this study highlight the need for educators to explore novel and effective ways in which to engage nurses in group work.
Available from: Tracy Riley
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