Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients

Information TechnologyTransformation and Analytics, Kaiser Permanente, Portland, Oregon, USA.
Health Affairs (Impact Factor: 4.97). 07/2010; 29(7):1370-5. DOI: 10.1377/hlthaff.2010.0048
Source: PubMed


The American Recovery and Reinvestment Act identified secure patient-physician e-mail messaging as an objective of the meaningful use of electronic health records. In our study of 35,423 people with diabetes, hypertension, or both, the use of secure patient-physician e-mail within a two-month period was associated with a statistically significant improvement in effectiveness of care as measured by the Healthcare Effectiveness Data and Information Set (HEDIS). In addition, the use of e-mail was associated with an improvement of 2.0-6.5 percentage points in performance on other HEDIS measures such as glycemic (HbA1c), cholesterol, and blood pressure screening and control.

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    • "Our findings are consistent with previous observational studies that have found an association between secure messaging and higher-quality diabetes care (6,7,9). Secure messaging also has been associated with better performance on process measures, including HbA1c, nephropathy, and retinopathy screening (7). Randomized controlled trials that have used secure messaging as part of diabetes case management have had mostly positive results (33–36). "
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