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A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change

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Abstract

The huge amount of content in today's work life brings up new challenges for Business Process Management (BPM). The right content has to be provided at the right time, of the right quality, and at preferably low cost. So far, a remarkable number of software products have been developed for the management of enterprise content. However, there is still a significant lack of knowledge on how to efficiently make use of these systems in a specific organisational context. With this paper, we present a framework, taking a business process perspective on Enterprise Content Management (ECM). Within the framework, different types of content are identified that are relevant in regard to the business processes of a company. For each type of content blueprints are developed that describe how to make use of specific services of ECM systems. In order to implement organisational change, methodical support is provided on how to embed the blueprints into the business processes of a company.

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... While IM and KM are well-studied topics in IS literature, ECM has received little attention from scholars yet (Vom Brocke et al., 2008) and limited academic research has been conducted. Concerning the importance of ECM for IS research, Tyrväinen et al. (2006) emphasized that ECM represents an important and complex subfield of Information Systems. ...
... Within ECM literature, there are some efforts being made to add value to ECM systems by integrating enterprise content into information or process management. For example, there is a paper that aims at applying a business process perspective to ECM and to study experiences with these initiatives (Vom Brocke et al., 2008). There is also an ontology approach that supports collaborative work in the different domains (Elgh & Sunnersjo, 2007). ...
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... In addition, we conducted a backward search by reviewing the references of the articles yielded from the keyword search to not overlook other articles [64]. The full details of the literature review will be reported elsewhere; this paper only presents a brief summary of contributions we uncovered in our literature search [10, 11, 31, 36, 38, 39, 40, 42, 50, 51, 56, 57, 61, 62]. In doing so, we particularly focus on identifying common ECM objectives and drivers in order to characterize the minor role that creativity has played in ECM research so far. ...
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... Other authors, such as Brocke, Simons and Cleven (2008), acknowledge that ECM initiatives should be driven by BPM frameworks. The author advocates that BPM methodologies are good tools to promote Change Management in organizations. ...
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... Different contents can consequently only be accessed by preset content users and content owners whereas any changes, additions or cancellations can only be performed by the content owners. While performing the case study the Enterprise Content Management platform, in accordance with Vom Brocke et al. (Vom Brocke et al., 2008), shall be defined as an integrated system composed of: content, processes and technologies. Technologies, contrary to what was maintained by Tyrväinen (Tyrväinen et al., 2006) shall be identified as qualifying instruments and not as the solution to the problem. ...
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... Different contents can consequently only be accessed by preset content users and content owners whereas any changes, additions or cancellations can only be performed by the content owners. While performing the case study the Enterprise Content Management platform, in accordance with Vom Brocke et al. (2008), shall be defined as an integrated system composed of: content, processes and technologies. Technologies, contrary to what was maintained by Tyrväinen (Tyrväinen et al., 2006) shall be identified as qualifying instruments and not as the solution to the problem. ...
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