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Towards a Business Process-Oriented Approach to Enterprise Content Management (ECM): The ECM-Blueprinting Framework
Abstract and Figures
In today's digital information age, companies are struggling with an immense overloadof mainly unstructured data. Reducing search times, fulfilling compliance requirements, andmaintaining information quality represent only three of the associated challenges for all sectors ofindustry. A promising approach to address these challenges is called Enterprise ContentManagement (ECM). However, there are various obstacles organisations face when adoptingECM, since the key challenges of ECM are organisational rather than technological. In this article,we claim that in particular the consideration of an organisation's business process structure iscrucial for ECM success. As a result, we introduce a process-oriented, conceptual frameworkreferred to as ECM-Blueprinting that systemises the major steps of an ECM adoption, such ascontent and ECM software (ECMS) analysis. Our research leads us to conclude that ECM andBusiness Process Management (BPM) represent two strongly related fields of research.
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