Patient and carer input and the NHS: A vital tool in improving care

ArticleinBritish journal of nursing (Mark Allen Publishing) 19(2):76-7 · January 2010
DOI: 10.12968/bjon.2010.19.2.46288 · Source: PubMed

In every other industry, 'the customer is king'- so why should health care be any different? With reference to the Department of Health's newly published legislation, Real Accountability: Guidance on the NHS duty to report on consultation, Alan Glasper examines the importance of patient and carer input into NHS services.

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