An efficient framework for business software development
Hosei Univ. Res. Inst., California, Burlingame, CA, USADOI: 10.1109/CYBER.2003.1253473 Conference: Cyberworlds, 2003. Proceedings. 2003 International Conference on
Source: IEEE Xplore
Businesses operate today in an increasingly dynamic environment through a worldwide network of information exchanges and business transactions. The Semantic Web - an extension of the current Web - which comprises ontologies and XML-related technologies, provides a shared and standardized vocabulary that can be communicated among automatic and human agents to share information and knowledge. Consider that an electronic business is a set of business processes governed by business rules that run over the Internet. These business rules play a significant role in determining the success or failure of a business as a whole. The goal of this paper is to introduce a framework that is designed to build business systems faster and which can more easily accommodate changes within a business. The advantages of this framework arise from its unity and simplicity, and especially its ability to effectively change, add, and/or delete business rules.
Conference Paper: Web-Service-Oriented Customer Relationship Management System Evolution.[Show abstract] [Hide abstract]
ABSTRACT: Customer relationship management (CRM) systems are designed to help managing customers and building fixed relations with customers by quick response and efficient services. The motive of reengineer CRM towards Web services is to improve the flexibility and its efficiency of CRM system in the dynamic changes of market economics (Davids, 1999). In this paper, we concentrate on the stage of utilising business rules to extract services from specific CRM components. The proposed approach presents a model that aims to transform functionalities of legacy system into Web services. This task will help the evolution of CRM systems within the changing business environment
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